We provide reliable peace of mind.
After troubleshooting the failure in the Information Systems Department, if it is determined that the equipment is faulty, please send the faulty equipment to us for replacement of defective parts or, as much as possible, data extraction and recovery. By returning the equipment while maintaining the customer's environment, we provide a reduction in the workload for the Information Systems Department. <Features of the Send-Back Service Maintenance> ● Flexible response tailored to customer needs in collaboration with the Information Systems Department. ● Establishment of a network environment that can be shared with the Information Systems Department within our company, allowing for bidirectional confirmation via remote control. ● Support for storage of customer assets as substitute equipment. Storage of OA equipment held by the Information Systems Department is also possible.
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basic information
Service Content Send-back Maintenance Service Flow <End User - Information Systems Department - Our Company> ➀ Report the failure situation ★ End User → Information Systems Department ➁ Request for send-back support ★ Information Systems Department → Our Company ➂ Send a replacement device (device replacement work by the customer) ★ Our Company → End User ➃ Ship the faulty device ★ End User → Our Company ➄ Return the repaired device (device replacement work by the customer) ★ Our Company → End User ➅ Return the replacement device ★ End User → Our Company ➆ Completion report of maintenance ★ Our Company → Information Systems Department
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<Delivery of Replacement Equipment> After receiving a request from the Information Systems Department, we will send the replacement equipment to the specified location within 1 to 2 business days. <Data Recovery> By performing data recovery, we can return the equipment while maintaining the customer's environment. (This allows for the quickest response without waiting for the repair period.) *This is only applicable if a replacement device is available. <Reinstallation> After the manufacturer's repair is completed, we will return or store the equipment in a reinstalled state for the customer's environment. 【Benefits of Service Implementation】 By storing replacement equipment (customer assets) in a warehouse, we solve the problem of securing storage space and facilitate easier management. 【Main Implementation Achievements】 We are currently conducting operational maintenance with a construction industry company.
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Company information
Our company offers various technical support services in the development, production, sales, and maintenance processes of ICT equipment. The services include support solutions, repair solutions, and design development solutions. Please feel free to utilize our services for your business outsourcing needs.
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