Presentation of the Survey Report! Current Status of After-Sales Service Business in BtoB Manufacturing Industry
Survey on Awareness of After-Sales Service Business in BtoB Manufacturing Industry - Many Companies Recognize "Maximizing LTV" as an Important Management Issue.
In recent years, an increasing number of companies are planning to revamp their field service systems and support portals to address the issues faced by after-sales service. What challenges exist regarding the processes and systems for products and services "after the sale"? This survey gathered genuine voices from executives and managers in the B2B manufacturing sector. [Contents of this document] ■ Reasons why after-sales service is considered important for maximizing LTV ■ Challenges in after-sales service ■ Necessary measures for improving productivity in after-sales service ■ Initiatives needed to enhance customer satisfaction in after-sales service ■ Initiatives that companies want to pursue in after-sales service in the future ■ Desired features in systems that strengthen after-sales service *For more details on the survey report, please refer to the "PDF Download."
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Contentserv (now part of the Centric Software group) is a cloud provider of Product Information Management (PIM) that efficiently delivers its products through digital channels. By providing unified product content across the entire content supply chain, it helps manufacturers create touchpoints with customers and enhance customer satisfaction. Utilizing the Product Experience Cloud, which integrates PIM and Digital Asset Management (DAM), it achieves centralization of product information, digitalization of operations, information collaboration across different departments, and rapid information deployment to all sales channels.