Customer Support Improvement Program to Maximize Limited Human Resources
In small town factories and construction companies, the president often takes on many responsibilities, and management continues with limited personnel. In this internal sales training course, office workers and on-site staff, who have not directly contributed to sales until now, will grow into personnel who can contribute to sales by taking on roles such as "customer support" and "sales assistant" as an added value to their daily tasks. In an era where hiring is challenging, we aim to maximize the potential of limited personnel and deepen relationships with customers, thereby establishing a system that is most appreciated by the president for its ability to "contribute to sales." Furthermore, we hope that through work that is welcomed and appreciated, employee motivation and retention rates will also improve. This program aims to promote the overall growth of the company and achieve sustainable business by encouraging employees to have a customer perspective, value interactions with customers, and provide a sense of security and trust to clients. We welcome participants from a wide range of professions, including not only office and general affairs staff but also transportation workers, store staff, carpenters, craftsmen from companies that accept factory tours, and even new employees.
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basic information
Lecture 1: Thinking from the Customer's Perspective Lecture 2: Improving Customer Interaction Lecture 3: The Principles of Customer Creation Lecture 4: Rules and Responses for Complaints Lecture 5: Implementing Reporting and Communication with Customers Lecture 6: Creating the System for Heartfelt Postcards Lecture 7: Heartfelt Communication Lecture 8: Raising the Level of Customer Service Lecture 9: Making Customers Happy Lecture 10: Presentation of Efforts & Graduation Ceremony (Approximately 30 minutes)
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Applications/Examples of results
We are chosen by presidents who think this way. - We want to share the company's goals and nurture employees who can grow together. - We want to cultivate employees who have a common set of values (common language) and can act voluntarily. - We want to establish a system and manual for customer retention. - We want to continue sending thank-you cards to deepen trust with our customers. - We want to create an organization that thinks and acts from the customer's perspective.
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Company information
We are a training and consulting company that supports the competitiveness of small and medium-sized enterprises through the "Lanchester Strategy" and "SNS Short Videos." Over 50,000 people nationwide, including executives of listed companies and small and medium-sized enterprises, as well as managers and staff, have participated in our training programs. We are particularly popular among those in the manufacturing and construction industries. We provide practical guidance on strategies for small and medium-sized enterprises aiming to become number one in specific fields and support the creation of a system where all employees collaborate to engage in customer creation. We specialize in training programs that deliver results in business, such as "Management Skills," "Sales Skills," "New Sales Channel Development," "Exhibition Sales," "Highly Effective Customer Attraction Tools," "Communication Skills," "Presentation Skills," "SNS Short Video Marketing," and "Desire Management." What sets us apart from other companies is the abundance of practical examples that can be implemented immediately at a low cost. We introduce successful case studies and specific tools from various industries, including locally-focused construction, small and medium-sized manufacturing and processing, nursing care providers, distribution companies, and food service industries. We also offer customized support tailored to the challenges of each company.