Japan Electronics centrally manages approximately 40,000 product information using PIM/DAM.
Revamping the after-sales service system! Achieving the provision of fresh and comprehensive information.
Japan Electron, a long-established manufacturer of electron microscopes, faced challenges in providing easy and speedy information linked with various systems such as e-commerce sites and field service systems. They introduced Contentserv as a user-friendly PIM/DAM tool. This resulted in significant achievements, including bulk updates of information related to 40,000 parts and the provision of more up-to-date and comprehensive information for their e-commerce site. [Contents] - Revamped the after-sales service system, which serves as the front for customer service - Sought a PIM/DAM tool that is more user-friendly and accessible - Collaborated with Exa, who joined the project from the construction phase, to solve technical challenges - Contributed to groundbreaking improvements in operational efficiency and customer satisfaction *For more details, please refer to the PDF document or feel free to contact us.*
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Contentserv (now part of the Centric Software group) is a cloud provider of Product Information Management (PIM) that efficiently delivers its products through digital channels. By providing unified product content across the entire content supply chain, it helps manufacturers create touchpoints with customers and enhance customer satisfaction. Utilizing the Product Experience Cloud, which integrates PIM and Digital Asset Management (DAM), it achieves centralization of product information, digitalization of operations, information collaboration across different departments, and rapid information deployment to all sales channels.