Eliminate the 'burden' of in-house operational tasks! We have established a support center (dedicated customer service desk) to assist with all operational tasks!
We provide a service called "Support Operations Assistance Solution," which offers support and maintenance for equipment and devices operating at customer sites or cloud service environments through remote connection lines from our Support Center (TSC). The Support Center (Monitoring Center) monitors the operational status of the equipment, performs initial troubleshooting in the event of abnormalities, and contacts the responsible personnel. Additionally, we centralize the reception desk that accommodates multiple vendors, conduct initial troubleshooting for issues, and arrange for maintenance companies. 【We solve the following concerns】 ■ Feeling limited in internal operations within the company ■ Wanting to understand the operational status of equipment for peace of mind ■ Complexity in handling systems with a multi-vendor configuration *Free consultations are currently available! *For more details, please refer to the related links or feel free to contact us.
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【Introduction Effects】 ■ Improvement in customer satisfaction ■ Reduction in operational costs ■ Improvement in work quality *For more details, please refer to the related links or feel free to contact us.
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Applications/Examples of results
【Case Studies】 ■Efficiency Improvement in Operations - Help Desk ■Support for Various Complex Equipment - Multi-Vendor Maintenance ■Operational Monitoring of Cloud Equipment *For more details, please refer to the related links or feel free to contact us.
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| Model number | overview |
|---|---|
| Appearance Inspection Solution | https://mono.ipros.com/product/detail/2001499185 |
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Company information
Our company supports the manufacturing sector, primarily focused on Japan's key industries such as automotive and electronics, with various technologies including machinery, electrical systems, and IT systems. As a technology partner in an era of accelerating technological innovation, we confront challenges together with our customers and propose new solutions.