Creation of master data including core system integration and multi-channel collaboration is also possible!
We would like to introduce the features of 'Discoveriez' that we handle. It includes "Incident Management: Registration of Reception Information and Customer Information," as well as "Approval Workflow" and "Aggregation Analysis and Reporting." Additionally, there are features such as the "Risk Sensor," which displays similar cases based on specific conditions, and the "Email Notification" function, which automatically sends emails to stakeholders. 【Feature List】 ■ Incident Management: Registration of Reception Information and Customer Information ■ Approval Workflow (Management of Approval Status) ■ Aggregation Analysis and Reporting (Cross-tabulation, CSV Output, Report Output, Portal) ■ Risk Sensor ■ Master Creation (including integration with core systems) ■ Multi-channel Integration (CTI, Email, Chat, BI Tools, etc.) *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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We have developed and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.
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