Also in manufacturing, service, and food and beverage industries! It is also being implemented in distribution and insurance industries.
We would like to introduce examples of the implementation of 'Discoveriez', which we handle, in various companies. In the retail industry, we integrated various reservation systems for use across all stores, achieving faster cross-departmental collaboration at each service point. In the manufacturing sector, it was introduced as a customer response system, enabling sustainable functional updates and more efficient information sharing. Additionally, it has been implemented in the food service and distribution industries, and in the insurance sector, the centralization of data registration and management systems has significantly improved operational efficiency. 【Case Overview (Partial)】 < Retail Industry > ■ Challenges - Various reservation points and stores were managing information (customer response history) separately, leading to delays in customer responses. ■ Effects - Accelerated cross-departmental collaboration between the customer consultation center and reservation reception center. *For more details, please refer to the PDF document or feel free to contact us.
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【Summary of Other Cases (Partial)】 <Manufacturing Industry> ■Challenges - High system maintenance costs and inefficiency. Required significant cost and time for the application of new feature development. ■Effects - Implemented as a customer support system, sustainable feature updates, and improved information sharing efficiency. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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We have developed and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.