What hinders the transformation of the customer service department?

Changing the values of "people" on-site and the key points for changing the "organization."

The transformation of the customer service department/after-sales service department is not something that has started recently. It has evolved from a department that literally provides "after-sales service" through "free maintenance and inspections" to a department that handles proposals for paid maintenance contracts and replacement proposals through maintenance and inspections, and now to a department that serves as a starting point for new value development by feeding back internal customer information that only engineers possess. On the other hand, I hear voices saying that "even if we have a vision and policy for transformation, the actions on the ground have not yet fully changed." This time, I will introduce the true nature of the obstacles to transformation and key points to overcome them. <Content of the document> - Expectations for the customer service department - Transformation of the customer service department - Expected behavioral changes - The true nature of what hinders transformation - What is necessary to change "behavioral theory" (the way of thinking or fixed ideas that underlie a person's actions) - To transform group behavior *For more details, please refer to the PDF document or feel free to contact us.

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