Factors hindering the transformation of the service department into a marketing center.

Archive of Transformation Support Seminar for Medical Device Manufacturers - 'Co-creating New Value for Customers Starting from the Field'

The transformation of the after-sales service department is not something that has started recently. It has evolved from a department that literally serves as "after sales" providing "free maintenance and inspections" to a department that is responsible for proposing paid maintenance contracts and replacement proposals through maintenance and inspections, and now it aims to be a department that becomes a starting point for new value development by feeding back information from customers' internal operations that only engineers possess. On the other hand, I also hear voices saying that "even if we proclaim transformation through vision and policy, the actions on the ground have not yet fully changed." In this seminar archive, we introduce the true nature of the obstacles to transformation and key points to overcome them. *Viewing the archive is free. *If you wish to view the archive, please proceed to the "Details and Viewing Request Screen" on the Jeck website via the related link. *Additionally, for information regarding the program content of this seminar, please refer to the PDF materials or feel free to contact us.

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