What are the "unconscious habits" common to workplaces where opinions are not expressed?
I think I'm listening, I think I'm understanding— but that 'thinking' might be silencing voices in the workplace.
Why do employees not voice their opinions? "Opinions are not expressed," "meetings are quiet," "improvement proposals are not gathered"—these concerns are common issues heard in many workplaces. The cause is often attributed to "employees lacking motivation," but in reality, it is frequently the attitude and habits of the "listeners" that are to blame. For example: - Summarizing in the middle of a conversation - Interjecting with advice - Immediately denying with statements like "we did that before" or "it doesn't suit us" If such responses continue, employees will feel that "it's pointless to speak up," and eventually, they will stop voicing their true feelings or ideas for improvement. In other words, a "workplace where opinions are not expressed" is also a "workplace where listening skills are not developed." So, how can we create an environment where people feel comfortable speaking up? An effective foundation for this is the "bottom-up 5S activities." Employees discuss what they notice in small groups and share it with the whole team—by repeating this process, an atmosphere where "it's okay to express one's opinions" is cultivated. 5S is not just about organization and tidiness; it is also a "dialogue framework" for creating a workplace where opinions are voiced. Please download the catalog. Free seminars are available through the related links below.
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Have you ever experienced that right after a training session, your motivation increases, but eventually you revert back to your old ways? Many one-time training sessions tend to end with a feeling of accomplishment without the learned content being internalized within the company. However, what is truly important in organizational reform and human resource development is the establishment of a 'continuous system.' The Smile-style 5S training emphasizes this 'continuity' and thoroughly supports the creation of an organization where each employee can think and act independently. We have a proven track record of achieving steady results. 【Features of Smile-style 5S Training】 ■ Employee-driven approach A system where employees discover problems themselves and think of solutions, promoting proactive participation. ■ Individualized support for mindset reform By interviewing all employees and sharing the purpose of activities, we create an environment where they can engage as 'their own issue.' ■ Habitual PDCA By establishing a culture of improvement through monthly training and feedback, we foster an environment where employees can voluntarily make suggestions. Smile-style 5S training will assist in maximizing the latent potential that your company possesses. ★★ For specific examples and details of the training program, please download the materials ★★
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**Customer Feedback** ◆ Company A in the Manufacturing Industry "After implementing the Smile-style 5S activities, our employees have developed the habit of thinking and acting independently. Particularly, the number of improvement proposals has increased more than threefold, which is a significant achievement. The efficiency of operations on the shop floor has dramatically improved, and the proposal discussions have become more vibrant, strengthening the sense of unity within the team." ◆ Company B in the Clinic Sector "The Smile-style 5S has established a culture of inclusive discussions among all staff, brightening the workplace atmosphere. The burden of training new employees has decreased, and we can now respond smoothly thanks to improved manuals. A system has been established where all staff can cooperate with each other." ◆ Company C in the Cleaning Industry "Since introducing the Smile-style 5S, awareness of business improvement has permeated all employees. The improvement activities, which were previously left to individuals, have transformed into a style of sharing and cooperating among everyone, visibly enhancing efficiency on the shop floor. Each employee has begun to take responsibility for their role, leading to a spread of proactive behavior and a positive attitude throughout the workplace." ★★ For specific examples and details of the training program, please download the materials. ★★
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Our company provides training and consulting to help second-generation business owners resolve their concerns about "people" and "organizations," and to create a 100-year company together. "I don't really know what kind of management I should aim for..." "I feel like the distance between me and my employees isn't closing, and the organization feels fragmented..." We have helped many business owners overcome these unique challenges faced by second-generation presidents. What we offer is not just know-how, but a 5S activity that draws out each employee's "awareness" and "thinking ability." Through this activity, the entire organization comes together to create a positive corporate culture that moves forward. Since our founding in 2012, we have grown alongside many companies and are currently supporting a wide range of industries nationwide. As a "running partner" for business owners, we work together to sweat it out and help pave the way for the future. If you feel stuck in your management or are looking for guidance to take the next step, please feel free to consult with us. We will help you solve your problems together with business owners and create a future united with your employees.