Rich features that streamline after-sales services, such as operator assignment and IoT integration!
The "esm service" is a customer management system for after-sales service that promotes the efficiency of operations and maximizes revenue (LTV) in areas such as field service, maintenance, customer service, and sales departments. Automatic alerts are sent a few days before contract renewal dates or inspection dates. With precise approaches that leave no gaps, it builds strong relationships with customers. Additionally, it enables smooth real-time information sharing and communication regarding next scheduled appointments or requests to other departments during negotiations. 【Features】 ■ Alerts for renewal and maintenance periods to prevent oversights ■ Centralized management of delivery equipment and maintenance history for each customer ■ Real-time information checks via smartphone ■ Requests and information sharing across departments ■ Monitoring of equipment to detect abnormal conditions in advance *For more details, please download the PDF or feel free to contact us.
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basic information
【Concerns like these】 ■ Assigning workers when inquiries arise is time-consuming ■ Inability to thoroughly replace or update delivered equipment affects performance ■ Tasks are not completed while out, wasting time on returning to the office ■ Who should be contacted to check the maintenance records of delivered equipment? ■ Unable to detect equipment anomalies immediately, leading to delayed responses *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Case Studies】 ■ Pharmaceutical Equipment Manufacturer ■ Plant Manufacturer *For more details, please download the PDF or feel free to contact us.
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Company information
Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with its "e-Sales Manager" since 1999. It has a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization support). Effortless yet results-driven! A stress-free CRM/SFA [e-Sales Manager Remix]: https://www.e-sales.jp/ *Based on our achievements and the Japan Standard Industrial Classification.
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