Reasons and countermeasures for sales representatives not entering information | Fear of losing deals and reporting complaints

Introducing a method to alleviate the mental burden of negative reports while providing support for the next success!

We will introduce the "true feelings of sales" regarding information input and the corresponding measures. Some sales representatives feel that they "do not want to do" information input for reasons such as wanting to monopolize information or not wanting to receive too many detailed criticisms. If sales representatives feel that "they might be scrutinized and criticized for details when looking at records, and are afraid of reporting lost deals or complaints," it is necessary to alleviate the mental burden of negative reporting while providing support for future successes. As countermeasures, it can be considered to create an atmosphere where negative content can be reported easily, such as refraining from excessively negative evaluations of the person in charge and ensuring that their failures are not communicated excessively to others. 【Countermeasures (partial)】 ■ Refrain from reprimanding the content of reports and communicate improvement measures for future instances. ■ Explain that behaviors such as "hiding failures" or "providing false reports" will exacerbate the problem. ■ Strengthen the analysis of not only successful orders but also the factors leading to lost deals, and provide appropriate advice and support to each representative. *For more details, please download the PDF or feel free to contact us.

SFA/Sales Support System