Patient Management with CRM 4.0 for Medical Institutions

Supporting the patient's deep psychology and building a long-term relationship.

In patient management within the healthcare industry, it is essential to accurately understand the patient's condition and provide appropriate medical care. Particularly, it is important to empathize with the patient's emotions, such as anxiety and concerns, and build a trusting relationship. CRM 4.0 approaches the deep levels of the patient's consciousness, emotions, and values to establish better relationships. By supporting the patient's self-actualization, it contributes to increased satisfaction. 【Usage Scenarios】 - Integrated management of patient information - Management of medical appointment scheduling - Providing information to patients - Recording treatment progress - Patient satisfaction surveys 【Effects of Implementation】 - Increased patient satisfaction - Increase in repeat patients - Improvement in the quality of medical services - Streamlining of operations - Business improvement

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