80. EC Operation Design (Update System)

The success of EC is determined by the "operational system." We will establish an operational design that does not stop updating, avoids dependency on individuals, and facilitates continuous improvement.

EC has started its public launch, and when operations stop, the results also cease. If product additions and price revisions are not processed, only the person in charge can handle it, and the fear of making mistakes in updates prevents action. Being overwhelmed with inquiries makes it impossible to improve. When this state occurs, EC becomes a "decorative item," ultimately leaving only the burden on sales and order management. This service is designed to operate EC as a "business process." We will break down the update tasks, clarify who updates what and in what order, establish approval flows, checklists, templates, and KPIs, and incorporate an improvement cycle. The goal is to create an operational system where updates continue, accidents decrease, and sales and leads grow. ■ Provided Content (3 points) - Inventory of operational tasks (organization of updates, orders, inquiries, and exceptions) - Structure/Role Design (responsibilities, approvals, authority, outsourcing scope) - Procedure/Template/Improvement Design (update procedures, checks, KPIs, monthly improvements) Deliverables: EC operation design document + operation procedure manual + checklist + update template *Please tell us about your current operational issues (reasons for updates stopping). We will design a system that operates as quickly as possible.

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