We will not stop the initial response to overseas inquiries. With multilingual AI chat, we will convert leads into business negotiations, overcoming time differences and language barriers.
The main reasons for the delay in responding to inquiries from overseas are "time difference" and "language." Users want answers immediately, but replies come the next day or later. English support becomes personalized, leading to inconsistent quality. As a result, comparisons with other companies progress. In this service, we will introduce an AI chat that can respond in multiple languages, primarily in English. It will provide immediate answers to questions by referencing FAQs, product pages, case studies, customs/delivery information, and agency details. If necessary, it will guide users to "pre-quotation hearings," "document downloads," "web meeting reservations," and "agency inquiries," reducing the loss of overseas leads and advancing negotiations. We will design guardrails to avoid incorrect answers and legal risks, including the operation and improvement cycle. ■ Service Offerings (3 points) 1. Multilingual response design (target languages, tone, terminology standardization) 2. AI chat implementation (site embedding, reference data organization, pathway integration) 3. Guardrails/operational design (preventing incorrect answers, log improvement, escalation) *Please let us know the target languages (English + ◯ languages) and the goals of the chat (quotation/consultation/DL/agency). We will design it as quickly as possible.
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basic information
■Concerns like these - There is a loss of opportunity because we cannot respond immediately to questions from overseas users. - English support has become too dependent on individuals, leading to inconsistent quality and speed. - We have a multilingual site, but the inquiry pathways are weak. - There is confusion due to a mix of agency and direct sales requests. - We are afraid of incorrect responses from AI, potential backlash, and legal risks. ■Provided Content (Details) - 1) Multilingual support policy (establish "rules" before increasing languages) - 2) Reference data organization (foundation for AI responses) - 3) Pathway integration (turn chat into a "conversion device") - 4) Guardrail design (no tolerance for incorrect responses) - 5) Operational design (improvements are more effective with multilingual support) ■Deliverables - Multilingual support design (target languages, terminology, tone, prohibitions) - Response scenarios (by purpose: quotes/technical/agency/download) - Reference data structure (FAQ/products/cases/shipping/policies) - Chat UI text (opening statement, disclaimer, language switch, closing CTA) - Handover specifications (summary, collection items, responsible notifications, CRM/ledger) - Operational rules (log monitoring, improvement procedures, responsibility delineation) - KPI design (report template)
Price information
■3 million to 15 million yen (varies based on the number of languages, reference scope, and integration) - Light (English + 1 language, FAQ-focused, basic flow): 3 to 5.5 million yen - Standard (purpose-based branching, handover summary, guardrail enhancement): 5.5 to 9.5 million yen - Expanded (multiple languages, product DB/CRM integration, operational support included): 9.5 to 15 million yen *Estimate required
Delivery Time
※Minimum 4 to 6 weeks / Standard 2 to 3 months (varies by number of languages and amount of preparation)
Applications/Examples of results
■Purpose - Automation of initial responses to overseas inquiries (time zone measures) - Reduction of missed opportunities (immediate responses + CV pathways) - Quality standardization for English/multilingual support (fixed terminology and tone) - Distinction between agency/direct sales (prevention of response confusion) - Foundation building for GEO/AI responses (utilization of structured content) ■Examples of Achievements - Overseas inquiries → Reduced drop-off waiting for responses with immediate replies - Mixed agency requests → Improved selection accuracy with dedicated pathways - Multilingual operations → Stabilized response quality through terminology standardization ■Approach 1. Define objectives: What to reduce and what to increase (workload reduction/CV increase) 2. Confirm target languages and reference scope (English + ◯ languages, target pages) 3. Data preparation: Standardization of FAQs/terminology/expressions, addition of missing FAQs 4. Chat design: Pathway branching, guardrails, handover 5. Implementation and testing: Verification with representative questions (checking for discrepancies in multilingual responses) 6. Operation: Monthly improvements (logs → FAQs → accuracy enhancement)
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A site that is just cheap ultimately increases costs and risks." We propose web development that maximizes business results while thoroughly addressing essential requirements. Are you creating a website like this? - It seems that the websites of competitors look better, but you don't know why. - Every update incurs additional costs, and before you know it, expenses have ballooned beyond expectations. - While the appearance is nice, it ignores laws and industry-specific rules, leading to complaint risks... - You want to attract customers and inquiries, but the production company only talks about design. - As a result of choosing a production that is simply cheap, you are overwhelmed with trouble handling and can't focus on your core business. Point 1. Avoid troubles with a design that has no "gaps or omissions." 2. Minimize operational costs with a design that assumes in-house updates. 3. Planning power that pursues business results. "Is the initial cost a bit high?" But in the long run, it's safe and cost-effective. We have prepared a plan to truly deliver results "correctly.
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