Sweet PPM

basic information

**Six Core Functions of Sweet PPM** - Call Volume Forecasting (Practical Predictions) ⇒ Can be tailored to the maturity level of the center. There will be no "too advanced to use" or "too simplistic to be sufficient." - Service Goals and Required Personnel Calculation ⇒ Automatically calculates the necessary personnel based on service levels, operational rates, absenteeism rates, and productivity goals. It maintains structure even with multiple organizations and vendors. - Schedule Creation ⇒ Incorporates "real-world adjustment tasks." It is not merely automated generation. - Process Management Flow ⇒ The greatest strength of Sweet PPM. Progress is visualized from forecasting to closing processes, preventing reliance on specific individuals. - Same-Day Reforecasting ⇒ Adjusts operations based on the discrepancy between actual call volume and forecasts, focusing on operational cycles rather than monthly planning. - Status Monitoring (Actionable Monitoring) ⇒ A screen designed not just for "viewing" but for "acting."

Price range

Delivery Time

Applications/Examples of results

Use Cases CASE 1 By simply using Sweet, you can understand everything needed for contact center operations. CASE 2 Since it is not a fixed seating arrangement, we had to consider the seating chart for the next day every day. Now, we leave everything to Sweet. CASE 3 Just by monitoring employees' work status and making that information open, the response rate improved. CASE 4 We can no longer go back to managing with Excel as we did before. CASE 5 With just a few clicks, you can create a fair and efficient schedule (work plan).