[Case Study on Reception System] Mixi, Inc.

Added customization for FMC internal extension integration and face photo display feature! Streamlined the use of phone, email, and notifications for each user.

At Mixi, Inc., we have introduced the reception system "Smart at reception" as part of the replacement of telephone equipment across the entire group and the introduction of FMC. Initially, we operated by receiving calls on an iPhone instead of a fixed phone via PBX from a system on an iPad. However, with the introduction of Slack across the entire group, we modified the functionality to send visitor notifications directly to Slack via DM from "Smart at reception." Additionally, to reduce operational costs for administrators, we added a feature for bulk registration of user IDs in Slack and the registration of profile pictures by administrators. We believe that displaying profile pictures is an important feature for customers who search by last name, and we have received positive feedback about it. [Reasons for Implementation] - Replacement of telephone equipment across the entire group and introduction of FMC - Increased from two locations to three at the time of implementation, replacing all after-hours reception from fixed phones *For more details, please download the PDF or feel free to contact us.

Entrance and exit control system