Maintain manufacturer quality and retain customers! How the Toshiba Group utilizes third-party maintenance.
Toshiba Digital Solutions and Toshiba IT Services support the Toshiba Group's maintenance business in areas that require long-term stable operation, including social infrastructure. In recent years, as the demand for continued use after the end of manufacturer support (EOSL) has surged, there has been a concern that we cannot adequately respond to the diverse needs of customers, caught between "replacement with new products" and "requests for extended life." To overcome this challenge, both companies collaborated with Get It to establish a new third-party maintenance scheme that meets manufacturer quality standards. This is not just a mere extension measure, but a "strategic time allocation" that safely connects to the next system. We spoke with the person in charge who led this scheme about the background of its implementation and the transformation involved. *For detailed content of the interview, please refer to the related link. For more information, please download the PDF or feel free to contact us.*
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The details of the interview can be viewed through the related link. For more information, please download the PDF or feel free to contact us.
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The details of the interview can be viewed through the related link. For more information, please download the PDF or feel free to contact us.
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Our company provides services that solve the IT hardware challenges faced by businesses as a hardware service provider. We boast one of the largest business scales in Japan among specialty stores dealing with EOSL equipment, so please feel free to consult us about sales, purchases, maintenance, rentals, repairs, and data erasure, among other services.
