If it is difficult for the customer to handle it themselves, it is also possible to conduct an on-site investigation (additional cost) to obtain equipment information!
We would like to introduce a case where we provided third-party maintenance and EOSL support for the HITACHI HA8000/RS110 BN1. In this case, the person responsible for managing the existing equipment had left the company, and the configuration information of the equipment was unknown. However, we received an inquiry expressing the desire to contract third-party maintenance. Even in situations where the configuration information of the equipment is unknown, our company can support the acquisition of configuration details. In this instance, we provided the customer with a tutorial on how to obtain configuration logs, which they successfully completed. Subsequently, we promptly prepared the maintenance materials, and the contract was finalized. [Case Overview] ■Industry: Internet Advertising Business ■Manufacturer: HITACHI ■Target Equipment: HA8000/RS110 BN1 *For more details, please download the PDF or feel free to contact us.
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Our company provides services that solve the IT hardware challenges faced by businesses as a hardware service provider. We boast one of the largest business scales in Japan among specialty stores dealing with EOSL equipment, so please feel free to consult us about sales, purchases, maintenance, rentals, repairs, and data erasure, among other services.
