Supports 8 languages! Manual (instruction manual) production and translation service.
Document House Manual Production and Diagnosis Service
We provide a wide range of manuals, from those for engineers related to industrial equipment and IT systems to those for end users regarding general household appliances.
In manual production, our staff will coordinate the entire production process on your behalf, from planning, design, writing, DTP, translation, online manual creation, printing, to delivery. We also support the creation of technical illustrations from CAD data and photographs. Furthermore, we ensure compliance with various safety standards for manuals in accordance with the countries to which the products are shipped, including PL law measures (ANSI standard compliance), CE marking compliance, and SEMI standard compliance, in collaboration with legal experts. Upon request, we can conduct a risk assessment of the product from the perspective of the manual. Other achievements include e-learning systems, translation between English and Japanese, Japanese and Chinese (simplified and traditional), and English to multiple languages (French, Italian, German, Spanish, Russian, Chinese, Korean, etc.).
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Consistent Service Provision In manual production, our staff will coordinate the entire production process on your behalf, from planning, design, writing, DTP creation, translation, online manual production, printing, to delivery. We also accommodate the creation of technical illustrations from CAD data and photographs. Centralized Management through Manual Modularization In cases where there are multiple similar products in the product lineup, we modularize information into chunks (for example, by chapter) to separate common and unique information. When producing manuals for new products, we achieve significant cost reductions by combining these modules. Reduction of Support Costs By creating easy-to-understand manuals with high information searchability based on FAQs and other information, we can reduce customer inquiries and significantly lessen the burden of support and training. Enhanced Compliance Measures We ensure compliance with product liability laws in the countries where products are shipped by providing manuals that meet PL law requirements (ANSI standards compliance), CE marking compliance, SEMI standards compliance, etc., in collaboration with legal experts.
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Due to confidentiality agreements, we cannot disclose your company name, but we are engaged in transactions with manufacturers in various fields such as home appliances, various manufacturing equipment, engineering devices, and medical devices.
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The content that governs communication encompasses all types of documents, including websites, company brochures, product catalogs, product manuals, and operational manuals. This not only shapes customers' impressions of your products, services, and company but also significantly influences the value of the products themselves. While "attractive design," "clear expression," and "quick information retrieval" are certainly important in various content creation, we believe that addressing the risks inherent in communication is also a crucial element. Risks hidden in content include: - Deterioration of the overall image of the product due to deficiencies in manuals - Lawsuits (product liability lawsuits) due to non-compliance - Occurrence of consumer complaints - Increased costs for support centers - Waste of advertising expenses, etc. Therefore, we offer a range of services based on an element analysis approach and an effectiveness verification approach, responding to the complex and diverse needs of companies, from diagnosing communication risks inherent in corporate activities to planning, creating, and developing content, and subsequent verification.