Supports various industries and businesses, available only on nights and weekends! Flexible customization according to your budget and requests.
Are you having trouble with telephone support operations?
Call centers play a crucial role in connecting with customers and influencing brand image, making them an important department for companies. However, there are many challenges in operating them in-house.
<Handling calls outside of business hours>
You want to expand business opportunities by accepting calls at night and on holidays, but you cannot secure the personnel and budget needed to establish a system in-house.
<Inability to focus on core business>
There are many inquiries from customers, and sales staff are working overtime to respond, making it difficult to concentrate on core business activities.
<Variability in response quality>
You either operate the call center directly or outsource it, but responses are inconsistent and there is a disparity in the level of answers and response times.
<Labor shortage>
You are hiring and training operators in-house, but they do not stay long, and you are constantly struggling with a shortage of staff.
<Improving operational efficiency>
Time is consumed by customer interactions and follow-up, placing a heavy burden on operators, making it difficult to shorten response times and improve efficiency.
<Increasing costs>
As the number of inquiries increases, overtime pay accumulates.
<Business continuity>
You want to continue telephone reception operations even when employees cannot come to work due to infectious diseases or natural disasters.
