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EC Logistics Outsourcing Service Selection Guide (with Checklist)

Choosing a logistics outsourcing provider to solve the challenges of limited edition product distribution.

In the hobby industry, especially in the distribution of limited edition items, meticulous logistics management is required to meet the rarity of products and the expectations of collectors. Consistent quality and prompt response from storage to delivery lead to increased customer satisfaction and business competitiveness. This document summarizes the key points for selecting logistics providers when outsourcing e-commerce logistics in a checklist format. 【Usage Scenarios】 - Storage and management of limited edition items - Prompt delivery arrangements - Responding to customer inquiries 【Benefits of Implementation】 - Resolution of labor shortages - Reduction of delivery costs - Optimization of logistics operations

Basic Knowledge of EC Logistics Outsourcing Services

Flexible logistics response to seasonal demand for sports equipment.

In the sports equipment industry, it is essential to respond to seasonal demand fluctuations. In particular, the sale of seasonal products and rapid delivery tailored to sports events are crucial for enhancing customer satisfaction. Securing sufficient inventory during peak demand periods while optimizing storage space during the off-season poses operational challenges. Our EC logistics outsourcing service flexibly responds to these seasonal demand fluctuations and supports the strengthening of our customers' business competitiveness. 【Usage Scenarios】 - Responding to seasonal demand fluctuations - Rapid delivery tailored to sports events - Inventory optimization 【Benefits of Implementation】 - Improved customer satisfaction - Reduced logistics costs - Increased operational efficiency

Basic Knowledge of EC Logistics (9 Points for Selecting Logistics Outsourcing Services)

A must-see for home appliance e-commerce operators! Advantages and disadvantages of logistics outsourcing and selection checklist.

In the home appliance industry, specialized know-how is required for handling and delivering large products. In particular, the storage, packaging, and safe and reliable delivery of products are crucial elements that directly impact customer satisfaction. An inadequate logistics system can lead to delivery delays, damage, an increase in related complaints, and even rising costs. Our EC logistics outsourcing service provides optimal solutions to these challenges, supporting the enhancement of business competitiveness and customer satisfaction. 【Usage Scenarios】 - Storage and management of large home appliances - Specialized packaging and delivery arrangements - Flexible responses tailored to delivery areas - Logistics support for returns and exchanges 【Benefits of Implementation】 - Alleviation of labor shortages - Reduction of delivery costs - Streamlining of logistics operations - Improvement in customer satisfaction

Basic Knowledge of EC Logistics (9 Points for Selecting Logistics Outsourcing Services)

Solving logistics challenges in cosmetics e-commerce! Key selection points focused on damage prevention.

In the cosmetics industry, careful packaging and reliable delivery are essential for maintaining product quality and improving customer satisfaction. Especially for fragile cosmetics, meticulous attention in logistics is crucial to safely deliver products and gain customer trust. Improper handling can lead to complaints due to product damage and a decline in brand image. Our EC logistics outsourcing service understands the characteristics of cosmetics and ensures storage and shipping that prevent damage. 【Usage Scenarios】 - Want to prevent damage to cosmetics - Want to streamline logistics operations for an EC site - Want to outsource to a provider with specialized knowledge 【Benefits of Implementation】 - Reduced risk of product damage - Increased customer satisfaction - Optimization of logistics costs

[Case Study] Telephone Answering Service for Lawyers and Law Firms

I will provide schedule guidance as your company's administrative secretary according to the schedule!

We would like to introduce a case study on the implementation of a telephone answering service for lawyers and law firms. Since it is a one-person law office, the lawyer cannot answer calls while out or in court, leading to delays in returning calls and missing new cases. There are also concerns about whether they can accurately handle calls with many legal terms from courts and other sources. The staff of the CUBE telephone answering service receives calls for law firms daily, so experienced staff will handle phone calls as your office staff, including understanding legal terminology and taking down case numbers from courts. [Challenges] - As a one-person law office, the lawyer cannot answer calls while out or in court. - Delays in returning calls have led to missing new cases. - There are two office staff for five lawyers, resulting in continuous overtime. - The pace of accepting cases cannot be reduced, but honestly, they do not want to spend time on phone handling. *For more details, please refer to the related links or feel free to contact us.

What is a telephone answering service? An explanation of its mechanism and points to consider when choosing.

Introducing the types of companies that provide telephone answering services, along with their advantages and disadvantages!

A telephone answering service is a service that forwards calls made to your company, where operators from the answering service respond as if they were your employees, and report back via phone, email, or chat. You can easily set up call forwarding from your office's landline, and the calls will be forwarded within the telephone exchange to the answering service's operators. Some answering services also provide rental phone numbers. By handling calls on your behalf when your office is unavailable or during business meetings, you can avoid missing new customers and alleviate any dissatisfaction or anxiety existing customers may have when they cannot reach you by phone. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*

[Case Study] Telephone Answering Service for Patent Attorneys and Patent Offices

Many patent attorney firms have chosen us! You can also rest assured about understanding technical terms.

We would like to introduce a case study on the implementation of a telephone answering service for patent attorneys and patent offices. In the midst of deadline pressures and tasks where failure is not an option, we address concerns about interruptions in concentration when answering calls, as well as the ability to accurately handle calls filled with technical jargon from the patent office and clients. At CUBE, we have been serving many patent offices, including those that have been using our services for many years. Our experienced staff will handle phone calls as your office personnel, including taking messages from the patent office and client customers. [Challenges] ■ Answering calls interrupts concentration in tasks where failure is not an option due to deadline pressures. ■ Receiving a call from a different client with an approaching deadline while in a meeting with a new client can be alarming. *For more details, please refer to the related links or feel free to contact us.

[Case Study] Telephone Agency Service for Labor and Social Security Attorneys

The social insurance labor consultant office has abundant achievements and experience! Flexible and adaptable phone support like a secretary in the office is possible.

We would like to introduce a case study on the implementation of a telephone answering service for labor and social security attorneys. Labor and social security attorney offices receive calls from a wide range of sources, including client companies, individuals seeking advice on pensions, labor bureaus, and welfare guidance departments. While it is understood that the quality of telephone response affects the trust in the office as well as the acceptance and retention rates of cases, many offices struggle with the inability to allocate time and costs to this issue. CUBE's telephone answering service has been providing telephone answering for labor and social security attorney offices for many years. Even when administrative scriveners or tax accountant offices are co-located, we can accurately understand specialized terminology and respond appropriately. [Challenges] - There is a shortage of staff, but we cannot afford the labor costs for a receptionist. - It is difficult to hire and train clerks who can handle specialized content. - Although calls are forwarded to mobile phones, there are many instances where calls cannot be answered, raising concerns about missing new cases. - There are urgent calls from clients that cannot always be answered, which raises concerns about reliability. - There are many unnecessary sales calls that interrupt business operations. *For more details, please refer to the related links or feel free to contact us.*

Telephone answering service for administrative scrivener offices "My Team 108"

It is also possible to communicate callback times, relay messages to specific recipients, and add items for clarification! #We also respond to inquiries in English.

"My Team108" is a telephone answering service that can provide tailored support for your administrative law office, much like a dedicated secretary. The secretary staff are full-time employees who hold two qualifications: the "Secretary Certification," which proves their business responsiveness, and the "Telephone Response Skills Certification," which demonstrates their communication abilities in phone interactions. Our service is characterized by warm responses that give a good impression and a sense of security to those on the other end of the line, even when they cannot see the person they are speaking to. We empathetically support clients who may be feeling anxious, thereby enhancing their trust in your office. 【Features】 ■ "Post-Response Transfer" that feels like an internal extension ■ "Schedule Support" tailored to your appointments ■ Distribution of contact information by matter or client ■ Immediate call reports via your preferred tools *For more details, please refer to the related links or feel free to contact us.

[Case Study] Telephone Answering Service for the Real Estate Industry

Updating the property information shared in advance is easy! We will respond in a manner that aligns with your company's culture as your staff.

We would like to introduce a case study of the telephone answering service for the real estate industry. During meetings, office calls can be forwarded to your mobile phone. This service alleviates concerns such as receiving an important call from a valued client during a crucial meeting, or missing calls due to staff shortages and losing customers. With our service, updating property information that has been shared in advance is easy. If there are updates to property information, such as a property being sold, you can simply contact the CUBE telephone answering service via email or phone to make changes. Additionally, there are no charges for updating Q&A. 【Concerns about the telephone answering service】 ■ Can it handle various calls from sellers, buyers, banks, and brokerage firms? ■ I want to handle customer inquiries directly when I am available to take calls. ■ Can calls directed to each salesperson or representative be contacted individually? *For more details, please refer to the related links or feel free to contact us.

[Case Study] Telephone Answering Service for Hospitals and Clinics

Many hospitals and clinics have chosen us! You can trust us with peace of mind.

Introducing case studies of telephone answering services for hospitals and clinics. During non-business hours, there are many calls, and due to busy schedules, staff shortages, and patients feeling unwell, there are concerns about whether the telephone answering service can respond in a gentle tone, addressing the issues faced by doctors and medical office staff. Our company handles not only calls between businesses but also receives many inquiries from elderly individuals at acupuncture clinics and consultations from individuals at law offices. Our CUBE staff are dedicated to providing patient-centered telephone support as part of your staff. [Challenges] ■ Calls during non-business hours - Staff would like to handle calls, but it can be burdensome and there are issues with working hours. - Not answering calls can harm reputation, and cancellations can leave gaps in the schedule. ■ Busy schedules and staff shortages - With patient visits and treatments, there is often no time to answer calls. - There are times when the office is left unattended due to home visits. *For more details, please refer to the related links or feel free to contact us.

Telephone answering service guarantee system

Introducing the background and applicable plans of CUBE's telephone answering service guarantee system!

At CUBE, we have implemented a "Service Guarantee System" to ensure you can use our services with peace of mind. If you feel that the service has been completely unhelpful within one month of starting to use it, please fax us a dedicated form. You can cancel immediately. We will refund the full amount you paid to CUBE. *For detailed information, you can view it through the related links. Please feel free to contact us for more details.

Three Points for Choosing a Telephone Answering Service

First and foremost, the reason you want to use it! Please check again before deciding on a service company.

Do not sign a contract just because a salesperson from an agency tells you to. It is important to prioritize your own reasons for wanting to use the service. If you compromise just because the price is low, you may end up losing trust or wasting time, even after using the agency. *You can view the detailed content of the article through the related links. For more information, please feel free to contact us.

Six Points to Consider When Choosing a Telephone Answering Service

I want to be careful with sales talk like this. It's a must-see for first-time users.

The telephone answering service industry is entering a price competition. However, there is a limit to how much prices can be lowered, so we have adopted a pricing system that segments services to create the impression of being slightly cheaper. Unlike visible products, the services provided by telephone answering services have the drawback that their quality is not immediately apparent. While many companies advertise high quality, the reality is that there are quite a few that ignore quality and offer low prices. It is important to be cautious about taking sales pitches like the following at face value. *For more detailed information, please refer to the related links. Feel free to contact us for more details.*

Explaining the advantages and disadvantages of telephone answering services! Also introducing how to choose and points to be careful about.

Providing peace of mind to important customers and business partners, that leads to trust! You can also rely on us for handling calls from overseas.

A telephone answering service is a service where operators from an agency handle calls made to your company on your behalf, and report back via phone, email, or chat. When you are out of the office or in a meeting, the operators can respond to calls, helping to alleviate frustrations and concerns about missing new customer inquiries or not being able to connect with existing customers. *For more detailed information, please refer to the related links. Feel free to contact us for more details.*

Solving the desire to reduce employee burden! Small-scale call center.

Significantly lower cost than hiring people. It greatly reduces the burden of handling phone calls.

In the manufacturing and sales industries, communication with customers via phone and fax is mainstream. Therefore, handling the main phone line is one of the important tools that directly relates to sales and company image. However, if specific employees, such as clerks or those in the general affairs department, are responsible for answering the main phone line, it may become a significant burden. - There are too many calls, leaving insufficient time for other tasks. - Most questions received can only be answered by people on-site or from other departments. - Some employees may not be good at handling phone calls. These factors can lead to psychological stress associated with phone handling. If phone handling is becoming a burden for employees, it can be alleviated by implementing a telephone answering service or a small-scale call center! 【Benefits of Implementation】 - Employees' burden is reduced as they no longer have to handle the main phone line. - Operators report the call content to the appropriate person or designated department, allowing for efficient responses. - Employees can focus on their work without being distracted by phone calls.

【導入事例】製造販売業　小規模コールセンター／英語対応

突然の海外からの電話も安心。機会損失を防いで作業効率も上げる／英語対応可能な小規模コールセンター

CUBE電話代行サービス“英語プラン”での導入事例をご紹介します。 ＜導入前の状況＞ ・海外から問い合わせに対応できる従業員が数名いる ・従業員は技術的な作業と問合せ対応を兼任している ・従業員は事務所内不在時の場合がある ＜困りごと＞ ・海外からの電話に対応できない時がある ・事務所不在時の入電は機会損失に繋がってしまう 【導入後の評価】 担当者不在でも英語の一次対応が可能になり、機会損失を防ぐことに成功しました。 導入後は作業効率があがったと評価をいただいています。 ※詳しくは関連リンクをご覧いただくか、お気軽にお問い合わせください。

「出る電話を選びたい」は実現可能／小規模コールセンター

必要な電話のみ取り次いでくれる。臨機応変な対応が魅力の小規模コールセンター

電話は受電してみないと、誰からどのような用件なのかがわかりません。 多忙な中小企業であれば、社内で電話が鳴った場合にこのようなことは思ったことはありませんか。 「自分じゃない誰かが電話に出てほしい」 なぜなら、 ・今から外出するので約束している顧客の電話のみ受けたいから ・打ち合せ前なので話が長い顧客の電話は避けたいから ・忙しすぎて自分宛の電話以外は受けたくないから など、理由は様々です。 小規模コールセンターを導入すれば、「出たい電話のみ」受電することができます。 【導入メリット】 ・勧誘電話や他の担当者宛の電話をとらなくて良い ・用件によって「折り返し」と指示ができる ・約束の電話以外は「外出中」の指示が出せる

「残業を減らしたい」に役立つ／小規模コールセンター

受電対応を無くして残業を減らす。快適な職場環境には小規模コールセンター

製造業、販売業の方で、残業時間や残業代に課題を抱えてはいませんか。 残業時間や残業代を減らすには業務の効率化が必須ではありますが、大幅な業務効率化には大きなコストがかかりがちです。 しかし、低コストで業務効率化を図る方法があります。 それは、【電話対応の時間を大幅に削減する】方法です。 代表電話の受電対応は意外と時間がかかります。 そして電話対応の都度、従業員の集中力を途切れさせます。 また、相手の社名や名前、用件等を間違えないように聞き取りながら会話を進めなければならないので神経も使います。 目当ての担当者が不在の場合は、メモなどで伝言するための時間も発生します。 受電対応の時間削減と集中力低下の防止には、小規模コールセンターの導入がおすすめです。 【導入メリット】 ・受電対応の時間と伝言作成時間を削減できる ・電話が鳴らないことで集中力を継続できる ・受電内容の報告から仕事の優先順位をつけやすくなる ・人を雇うよりも圧倒的リーズナブルな料金設定で業務効率化が図れる

「電話のために出勤・担当制電話番」をゼロに。小規模コールセンター

フレキシブルな働き方を叶えます。リモートワーク推進にも小規模コールセンター

総務部や代表電話を受ける部署では、受電対応のためにリモートワークが叶わない、もしくは当番制で出勤が必須になることがあります。 もしくは、代表電話を特定の従業員のスマホに転送し、出先や在宅で電話対応を行う場合もあるかもしれません。 ・受電対応のための出勤は非効率的だと感じている ・リモートワークを進めたいが、出先や在宅で電話対応ができるのか不安 ・電話担当の従業員の負担が大きい もっと柔軟な働き方を推進したいと考えている方には、小規模コールセンターの導入をオススメします。 【導入メリット】 ・電話対応のための出勤が不要になるため、リモートワークを行いやすい ・従業員の電話対応の負担の偏りがなくなる ・リモートワーク時に受電環境(音)を気にせず業務に取り組める ・受電内容の報告から仕事の優先順位をつけやすくなる

「非通知の迷惑電話・営業電話をゼロに」できる小規模コールセンター

固定電話番号がレンタルできる小規模コールセンター

電話代行サービスとは？／小規模コールセンター

電話代行サービスを上手く使ってメリット豊富に／小規模コールセンター

電話代行サービスとは、自社の代表電話を代行会社へ転送して代わりに受電対応をしてもらうサービスです。 転送設定は自社内、もしくは事前設定で出先からリモートでも行えるため、 1日の営業時間のうちで短時間の利用をするも良し、1日中利用するも良しです。 ＜利用例＞ ・外出中（オフィス不在時）のみ利用する ・商談中、来客対応中、他の電話対応中のみ利用する ・担当者が休みの日のみ利用する ・繁忙期の数か月間のみ利用する ・内勤スタッフの採用が決まるまで利用する ・人手不足なので毎日利用する ・作業に集中したいので毎日利用する ・電話対応が苦手なので毎日利用する しかし、電話代行サービスを導入するにあたり、注意点もありいます。 自社にあった電話代行サービス会社でなければ、メリットよりもデメリットが上回ってしまいます。 自社にあった電話代行サービスの見つけ方は、ぜひ関連リンクをご覧ください。

スタートアップ企業が利用する電話代行サービス／小規模コールセンタ

スタートアップ企業にメリットが大きい電話代行サービス・小規模コールセンター

日本政府が2022年に発表した「スタートアップ育成５か年計画」も後押してか、日本における起業数は増加傾向です。 しかし急成長を見せるスタートアップ企業では、忙しさから人材不足や顧客対応がままならないなどの課題もあります。 そんなスタートアップ企業には、電話代行サービス／小規模コールセンターがおすすめです。 ＜電話代行サービスを利用するメリット＞ ・受電対応をしなくて良いのでコア業務に集中できる ・顧客対応の時間が減るため人材不足でも仕事が回る ・勧誘電話や迷惑電話の対応がゼロになる ・プロのオペレーターが対応するので高い応対品質が保てる ※詳しくは是非、関連リンクをご覧ください。

Small-scale call center/telephone agency services for solving the challenges of specialized trading companies.

Creating an environment where talented individuals can focus on their work. Telephone answering service and small call center.

In specialized trading companies, in addition to extensive knowledge, the ability to grasp trends and high analytical skills are required. However, even highly skilled personnel may not be able to fully demonstrate their abilities due to being busy. For example, do you face challenges like the following? - Spending too much time on phone calls, leaving insufficient time for other tasks - Receiving phone calls precisely when you want to concentrate - Wanting to work more efficiently without lowering customer satisfaction - Having to take on additional tasks due to a shortage of staff - Limited staff who can speak English, placing a heavy burden on some employees For such concerns, we recommend using telephone answering services or small call centers. **Benefits of using a telephone answering service:** - Time spent on answering calls can be redirected to other tasks - No phone calls ringing in the office allows for concentration on core business - Prioritization of work can be based on the nature of call reports - High-quality operators can improve customer satisfaction - Messages can be taken in English, reducing the burden on employees (if the telephone answering service supports English) *For more details, please check the related links.*

「従業員の電話対応が悪い」と言われたら、まずは電話代行サービス

電話対応のイメージの悪さは委託で回復できる！／電話代行サービス・小規模コールセンター

取引先や顧客から、従業員の電話対応について苦言を呈されたことはありませんか。 直接的なクレームはなくとも、悪気なく印象の悪い電話応対を続けていると、 取引先や顧客は徐々に減少していくでしょう。 【印象の悪い電話対応例】 ・声が小さすぎる、早口すぎる ・相槌を打たない ・「あー…」や「えーっと…」等が多すぎる ・「は？」や「え？」などの聞き返しを行う ・イライラした口調、平坦な口調、威圧的な口調 ・相手が話している途中で話し出す など。 上記の電話応対に当てはまる場合は、応対品質の高さに自信のある電話代行サービスや小規模コールセンターの導入をおすすめします。 従業員へ電話応対の教育や研修を行うよりも、はるかに早くて低コストで応対品質の向上を実現できます。 【導入のメリット】 ・電話応対のプロが対応するため、取引先や顧客へ好印象を与える ・電話応対の良さから、企業自体のブランドイメージも良くなる ・受電対応に割いていた時間を従業員の教育にあてられる ・電話応対が苦手な従業員は、受電対応のストレスから開放される ※詳しくは是非、関連リンクをご覧ください。

「必要な電話にだけ出る」が出来る！電話代行サービス

社名や用件、状況で内線を受けるか決める。柔軟な取次ぎは「応答後転送サービス」

業務に集中している時や忙しいタイミングに事務所の電話が鳴ると、ポジティブな気持ちになれないことはよくある話です。 そして気持ちを奮い立たせて受電したにも関わらず、「勧誘電話」「購入意志の無いちょっと聞きたいだけの問い合わせ」「間違い電話」だった時、おそらく多くの人が苛立ちを覚えるのではないでしょうか。 ・書類作業に集中している時でも、顧客や取引先からの電話なら受けたい ・受電するかどうか、相手や用件によって決めたい ・受電するかどうか、自分のタイミングで決めたい このような気持ちが少しでもある事業主の方には、柔軟な対応ができる「応答後転送サービス付き電話代行サービス」の導入をオススメします。 柔軟な対応ができる電話代行サービスの【導入メリット】 ・営業電話や間違い電話に対応しなくて良くなるため、無駄な時間が省ける ・スケジュールに合わせて必要な電話のみ受電できるため、精神的に安定できる ・状況や用件に合わせて受電の可否を決められるため、効率的に仕事ができる ・電話のプロが柔軟に対応するため、顧客満足度は下がらない

「教育時間の確保ができない」を解決／電話代行サービス

従業員を教育する時間が無いのはなぜ？解決の糸口は「電話代行サービス」

長期的に見れば、従業員への十分な時間をかけた教育を行うことは、企業のブランドイメージを高めることに繋がります。 しかし、中小企業ではコストや人手の問題で、新たに従業員が入っても教育時間の確保が難しいことが多々あります。 ・日々の業務に追われて教育する暇がない ・自分の仕事で精一杯／気持ちの余裕がない ・人手不足だから教育できなくても仕方がない でも、「本当はちゃんと教育したほうがいいことはわかっている」という方は、 電話代行サービスの導入をおすすめします。 【電話代行サービスの導入メリット】 ・受電業務担当者の負担が軽減するため、気持ちの余裕ができる →教育のためのマニュアル作成など可能に ・受電報告を見て仕事の優先順位を決められるため、隙間時間が生まれる ・受電で強制的に手をとめられることがないため、効率的な仕事ができる →１日１０分でも教育時間へあてられる つまり、「受電対応に割かれていた人手と時間を教育にあてられる」ことができます。

「長時間労働」を解消するための突破口／電話代行サービス

長時間労働の原因は人手不足と仕事効率？長時間労働の解消を促す「電話代行サービス」

製造業、販売業の長時間労働の原因の1つとして、「人手不足」や「仕事の効率が悪い」などが挙げられます。 原因は分かってはいるけれど、 ・日々の忙しさから誰も解決できないまま経過 ・採用活動を行う時間も無い ・退職者が出て悪循環 ということもあるでしょう。 もし、「従業員の長時間労働の問題を少しでも解消したい！」という気持ちがあるのであれば、まずは業務の一部をアウトソーシングすることをおすすめします。 様々な業務の中でも、受電対応は強制的に「現在進行形の作業の手を止めて」、受話器を取る必要があるため、人手も手間もかかる上に、作業効率が落ちる業務の１つです。 電話代行サービスの導入で、長時間労働が大きく改善する可能性があります。 【電話代行サービスの導入メリット】 ・受電業務がなくなるので作業に集中できる ・受電対応に割かれていた人手と時間を別の業務にあてられる ・受電報告がメールやチャットで届くので、内容に応じて仕事の優先順位を決められる

[Sakura Case Study] Aisin Corporation

The number of orders has tripled since last year! We are now able to select high-quality leads for visits, significantly improving sales efficiency.

We would like to introduce a case study of the "Inside Sales Outsourcing" service provided by our company, implemented at Aisin Co., Ltd., which operates in the manufacturing industry. The company considered how to identify innovators in the fast-paced beauty industry who would be interested in new technologies, leading them to explore our service. As a result of the implementation, they reported, "Our sales efficiency has overwhelmingly increased. We are now able to visit only high-quality leads who have shown a certain level of interest and agreed to appointments, allowing us to target our sales efforts precisely." 【Case Overview】 ■Challenges and Background - Lack of sales resources for the launch of the new business "AIR" - Insufficient knowledge and experience regarding the market for the new business ■Objectives of Implementation - Increase touchpoints with leads - Gather market marketing information - Strengthen sales effectiveness *For more details, please refer to the related links or feel free to contact us.