Self-Support System "Help Dog"
A self-support system that reduces inquiries and improves customer satisfaction.
HelpDog is a self-service system that simplifies the construction and operation of help centers, balancing the reduction of inquiries with the improvement of customer satisfaction. Even without specialized knowledge, users can intuitively create FAQs and guides, providing an environment where customers can access the information they need 24/7. With its smart search feature, HelpDog presents appropriate answers as soon as users start typing, guiding them smoothly to a resolution. Additionally, it suggests solutions in real-time while users fill out the inquiry form, encouraging self-resolution before submission. This contributes to a reduction in the number of inquiries and alleviates the support burden. The AI analysis feature analyzes the usage of the help center in real-time and instantly suggests areas for improvement. Even without knowledge of web analytics, effective operational improvements based on data become possible. By reducing the burden on support teams and enhancing strategic customer support, HelpDog leads to a higher self-resolution rate.
- Company：noco
- Price：Less than 10,000 yen
