A self-support system that reduces inquiries and improves customer satisfaction.
HelpDog is a self-service system that simplifies the construction and operation of help centers, balancing the reduction of inquiries with the improvement of customer satisfaction. Even without specialized knowledge, users can intuitively create FAQs and guides, providing an environment where customers can access the information they need 24/7. With its smart search feature, HelpDog presents appropriate answers as soon as users start typing, guiding them smoothly to a resolution. Additionally, it suggests solutions in real-time while users fill out the inquiry form, encouraging self-resolution before submission. This contributes to a reduction in the number of inquiries and alleviates the support burden. The AI analysis feature analyzes the usage of the help center in real-time and instantly suggests areas for improvement. Even without knowledge of web analytics, effective operational improvements based on data become possible. By reducing the burden on support teams and enhancing strategic customer support, HelpDog leads to a higher self-resolution rate.
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basic information
Browser: Google Chrome, Microsoft Edge latest version (Windows 10, Mac OS 10.6 or later)
Price information
We offer flexible plans tailored to your business size, support system, and operational needs.
Price range
P1
Delivery Time
P1
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Applications/Examples of results
1. Promote Customer Self-Solution By building a help center and providing FAQs and manuals, we create an environment where customers can solve problems on their own. This reduces the number of inquiries and alleviates the burden on support operations. 2. Streamline Customer Support Operations With fewer inquiries, support staff can focus on complex cases and high-priority inquiries. It becomes possible to manage the priorities of operations appropriately and improve the quality of responses. 3. Improve Customer Satisfaction When there are wait times for each inquiry, customer satisfaction decreases. HelpDog enhances customer satisfaction by providing necessary information immediately and supporting quick problem resolution. 4. Support Smooth Use of Services and Products We provide guidance on setup methods and procedures to ensure that customers can smoothly use services such as e-commerce sites, SaaS, and financial services. We create an environment where users can operate without confusion. 5. Cost Reduction and Establishment of a Sustainable Support System By reducing the burden of inquiry responses without relying on increasing personnel, we can maintain high-quality support while keeping operational costs down.
Detailed information
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Company information
Our company provides a help system that resolves the "unknown" and "unable" that arise between businesses and customers, as well as stakeholders in the business. We aim to create truly good services and beloved services at an accessible price with high quality, striving to become the No. 1 brand loved by customers around the world. Additionally, we address the questions and challenges that arise between businesses and customers/stakeholders, smoothing out relationships.
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