noco Product Lineup

HelpDog is a self-service system that simplifies the construction and operation of help centers, balancing the reduction of inquiries with the improvement of customer satisfaction. Even without specialized knowledge, users can intuitively create FAQs and guides, providing an environment where customers can access the information they need 24/7. With its smart search feature, HelpDog presents appropriate answers as soon as users start typing, guiding them smoothly to a resolution. Additionally, it suggests solutions in real-time while users fill out the inquiry form, encouraging self-resolution before submission. This contributes to a reduction in the number of inquiries and alleviates the support burden. The AI analysis feature analyzes the usage of the help center in real-time and instantly suggests areas for improvement. Even without knowledge of web analytics, effective operational improvements based on data become possible. By reducing the burden on support teams and enhancing strategic customer support, HelpDog leads to a higher self-resolution rate.

• CTI Support Center
• Catalog and manual creation
• Corporate information portal/groupware

HelpDog Forms is a high-performance form creation and management system that allows anyone to easily create and publish web forms. With its intuitive user interface, you can create forms without the need for programming expertise. Using HelpDog Forms, you can create and publish forms, integrate them into your website, receive responses via email, and get notifications to chat tools. It also comes standard with features that strongly support business, such as EFO functionality to prevent drop-offs during form input, the ability to block form spam, and restrictions on disposable and free email inputs.

• Other information systems

The manual creation tool "Help Dog Manual" (formerly known as "Toaster Team") is an AI manual creation tool that allows anyone to easily create and organize manuals. It enables teams to utilize essential know-how and knowledge for their work, including manuals, video manuals, and glossaries. Even those with no experience in manual creation can quickly and neatly produce easy-to-understand manuals using a step-by-step structure. 【Features】 ■ Automatic AI manual creation ■ Manual creation with table of contents ■ Smartphone video manuals ■ Computer screen recording ■ Glossary ■ Multilingual translation *For more details, please refer to the PDF materials or feel free to contact us.

• Catalog and manual creation