Explaining the purpose of customer satisfaction surveys, points to consider during implementation, and key considerations when setting up survey items!
Customer satisfaction surveys (hereinafter referred to as CS surveys) vary in their questions depending on their purpose, whether they are BtoC or BtoB, and the industry, occupation, and other factors.
Here, we explain the template for customer satisfaction surveys aimed at participants in "educational services" such as tutoring schools, preparatory schools, extracurricular activities, qualification acquisition, language learning, hobbies, and cultural education. When children are enrolled in tutoring schools, both the children and their parents are targeted.
Additionally, we discuss the purpose of the survey, points to consider during implementation, key points for setting up survey questions, the process of conducting the survey, and how to utilize the survey results.
*For detailed content of the column, please refer to the related links. For more information, feel free to contact us.*
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