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[Case Study] Customer Service is Extremely Busy with In-House Manuals! Significant Improvements with the Renewal!

[Case Study] Customer Service is Extremely Busy with In-House Manuals! Significant Improvements with the Renewal!

Users are struggling with confusing manuals! Inquiries and complaints to the customer service center have significantly decreased with the renewal of the manual by Conet!

We would like to introduce a case of new implementation of a user manual. ■Customer A major consumer electronics manufacturer ■Background The user manuals were being created in-house, but there were many inquiries and complaints from users stating that they were "difficult to understand," which caused issues for the customer support center. ↓ With the launch of a new product, a request for renewal was made to Conet. ↓ Extensive research was conducted not only on the specific product but also on the overall range of products and their usage. ↓ The issues with past user manuals were clarified, and a new structure and sample for the user manual were proposed based on the background and usage. ↓ Conet produced and completed the user manual. ↓ The product was launched, and complaints and inquiries regarding the user manual decreased. ■Summary of Improvement Effects - Reliable user manual planning and concept development based on research - Clear user manuals created through technical writing and technical illustrations - Proposed a page design that does not stress the reader, reducing the occurrence of complaints - Reduced risks related to user contact points such as customer support and warranty, and decreased response time ★ Detailed explanations are provided in the catalog. Please be sure to "download the PDF" to take a look. 【Business locations in Osaka, Hyogo, and Hiroshima (headquarters) are available. We can respond anywhere in the country!】

  • Catalog and manual creation

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[Column] What Does "Easy to Understand" Mean? (1/4)

[Column] What Does "Easy to Understand" Mean? (1/4)

One common issue with manuals is that "our company's manuals are difficult to understand." Here, I'll briefly introduce some "know-how to make them easier to understand."

One of the most common issues with manuals is that "the manuals created in-house are difficult to understand." This is a request to have them rewritten to be "easier to understand." Now, the question arises: what does "easy to understand" mean? It's a very vague term, isn't it? I have summarized the requirements for creating a "user-friendly" manual. ■■■ Requirements for "easy to understand"…■■■ [1] The chapters of the manual are appropriately organized. The manual should follow the user from the time they acquire the product until the end of the product's life (except in special cases). The organization of the manual's chapters (table of contents, division of topics, summarization, and order) needs to consider "when and what the user should do, and what might occur" during the use of the product. For example, it would be strange if the explanation for "maintenance" came before "operating instructions." (Continued on 2/4)

  • Catalog and manual creation

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Technical document translation and multilingual translation.

Technical document translation and multilingual translation.

Essential in the global era! Smooth multilingual support through technical translation of manuals.

In the manufacturing industry, when considering business expansion and development, globalization, including overseas expansion, will likely be a powerful strategy. However, a significant "language barrier" stands in the way. When translating technical content such as manuals and instruction guides, we adhere to a translation technique known as "technical translation," which differs from general translation. This involves not only grammatical accuracy but also the ability to write texts that meet the "3 Cs of writing": "Correctness," "Clarity," and "Conciseness." Connet offers multilingual technical translation services and handles the entire process up to page editing. Additionally, to ensure accurate translation results, we also rewrite the original Japanese text as needed. ◆Features - "Properly conveyed" translations based on "technical translation" - Consistent work up to page editing for completion - "Text rewriting" to enhance translation accuracy [Our business locations in Osaka, Hyogo, and Hiroshima are available. We can accommodate requests from anywhere in the country!] *For more details, please contact us.

  • Translation/Interpretation
  • Catalog and manual creation
  • Technical and Reference Books

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Creation of technical manuals

Creation of technical manuals

We provide easy-to-understand manuals that match your needs with flexible proposal skills based on detailed listening!

The era of "monozukuri" (manufacturing) is finally transitioning into the era of "kotozukuri" (value creation). Let's enhance customer satisfaction with easy-to-understand manuals that support users' "UX" (user experience = product experience). Konet offers the creation of various manuals. - Instruction manuals - Installation manuals - Construction manuals - Service manuals - Work manuals - Maintenance manuals We have a wealth of experience in these areas. ◆ Features and Strengths - Accurate understanding of issues and key points through detailed hearings and interviews - Anticipating potential problems and planning and proposing manuals that exceed expectations - Accurate and easy-to-understand writing using technical writing techniques - Pursuing comprehensive readability through illustrations, videos, and design - One-stop support from planning to manuscript and editing - Timely and reliable reporting during the production process, ensuring no hassle for our customers [Our business locations in Osaka (Sakai City), Hyogo (Kobe City), and Hiroshima (headquarters) can respond. We can assist anywhere in the country!] *For more details, please refer to the materials. Feel free to contact us.

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  • Catalog and manual creation

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[Information] Comparison of Video Manuals and Paper Manuals

[Information] Comparison of Video Manuals and Paper Manuals

Introducing the advantages and disadvantages of video manuals and paper manuals, as well as how to differentiate between them!

Recently, video manuals that explain how to use products through videos have become popular. However, it is not the case that any content can be turned into a video manual; it is important to distinguish between video manuals and traditional paper manuals. Here, we will introduce the advantages and disadvantages of each, as well as tips for their differentiation. Please download the catalog to view it.

  • Catalog and manual creation

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[Information] Roadmap for Manual Improvement

[Information] Roadmap for Manual Improvement

Introducing the process and duration for improving the manual!

When improving a manual, we do not immediately start creating the actual content. If we do not proceed in a planned manner after proper analysis, not only will we fail to achieve improvement effects, but we may also incur unnecessary costs. Here, we present a roadmap for advancing a manual improvement project. It is fine to conduct manual improvements independently, but if we are simultaneously creating the instruction manual for an actual release while improving the manual, we must set sufficient lead time. Otherwise, it may pressure the development schedule or result in inadequate improvements, leading to unsatisfactory outcomes. Please download the materials to check the processes and duration of the improvement project. ■ Overview of the Roadmap 1. Analysis and Evaluation 2. Concept and Table of Contents Proposal 3. Decision on Environmental Specifications 4. Sample Creation 5. Rule Formulation ★ Detailed explanations are provided in the catalog. Please be sure to "download the PDF" to view it. 【Our business locations in Osaka, Hyogo, and Hiroshima (headquarters) are available. We can support you anywhere in the country!】

  • Catalog and manual creation

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