シーアイエス（CIS） List of Products and Services

"Arrow Search" is an internal information search service that utilizes IBM Watson. Regardless of the format of document data, it searches for appropriate answers to questions and displays the search results in a ranked format based on confidence levels. Since inquiries can be made in natural language, there is no need to struggle with search keywords in front of a vast amount of information. Additionally, users can provide feedback evaluations on the search results, and by continuously learning from this feedback, the search accuracy can be improved. [Features] ■ Search using everyday language even if you can't think of search keywords ■ Display desired information in ranked order and provide new insights ■ Continuously improve search accuracy through AI learning *For more details, please download the PDF or contact CIS.

• Document and Data Management
• Other services
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【Event has ended】 In this seminar, you will experience the foundational steps of development, including how to operate and learn at the command level with the world's most famous artificial intelligence (AI) 'IBM Watson' and its representative function 'Discovery'! Additionally, we will introduce our company's developed 'In-house Information Search Service ArrowSearch', incorporating the development story while utilizing the features of 'IBM Watson Discovery'. We hope you take this opportunity to participate and find it useful as a reference for utilizing and developing AI within your company. 【Seminar Information】 ■ Date: January 16, 2020 (Thursday) 14:00 - 17:00 (Doors open at 13:30) ■ Location: CIS Co., Ltd. 8th Floor Training Room ■ Capacity: First 4 companies (up to 2 participants per company; there may be cases where one company uses one PC. We kindly ask competitors from the same industry to refrain from applying.) ■ Participation Fee: Free ■ Organized by: CIS Co., Ltd. ■ Sponsored by: IBM Japan, Ltd. *For more details, please contact CIS (CIS).

• Technical Seminar

Amid the growing calls for the necessity of digital transformation (DX), it seems that the interest of business leaders in "AI implementation" is significantly increasing. ■ Have you heard discussions like this from your company's upper management? - "In the DX era, it's all about AI! We will launch an AI implementation project as a countermeasure for the '2025 cliff'!" - "I've heard that Company A and Company B have implemented AI... We need to do something with AI too!" ⇒ We have AI solutions that can be immediately implemented using your company's existing data! 'Arrow Search' is a cloud service that allows you to find the information you need from various documents that should be somewhere within your organization by utilizing AI. It enables a comprehensive search of document files stored in different areas of the company, allowing you to quickly access the necessary information. During implementation, there's no need for classification tasks like organizing files! Please consider our AI solution, which can be smoothly implemented. *For more details about the service, please download and view the catalog.

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The "chatbot," which is increasingly adopted as an automation program for inquiry responses. However, depending on the keywords used in questions, it may not always understand correctly... ■Common complaints from chatbot users - It can be frustrating when it can't provide answers just because the keywords are slightly different. - If the bot cannot answer, it ultimately leads to the hassle of having to respond via phone. ⇒ Why not introduce "Arrow Search" to improve the convenience of your chatbot? "Arrow Search" is an AI-powered internal information search service that efficiently finds necessary information from the vast document files stored within the company. By integrating it with the chatbot, you can expect improved answer accuracy, while still keeping the entry point as the chatbot, thus enhancing convenience without changing usability. Additionally, since results are displayed in a ranking format, you can quickly access the necessary documents. *For information on integration with the chatbot, please refer to the materials available for download in the "PDF Download" section below.

• Document and Data Management

"Arrow Search" is an AI-powered internal information search service that efficiently finds necessary information from a vast number of document files stored within the company. It can be utilized in various ways by sales and technical staff on the ground. ■ Common Issues in the Field "The storage locations for information are scattered, making it difficult to reach the necessary documents." <Voices of Concern from the Field> - I don't know the keywords to search in the internal system, so I have no choice but to ask a senior employee (young staff). - I need to teach young employees how to use each system to share the usage (management). ■ By Utilizing "Arrow Search"... "If inquiries are directed to 'Arrow Search', information can be found quickly without worrying about storage locations." <Voices of Joy from the Field> - Even if I don't know the keywords, similar information is ranked, making it easy to understand! (young staff) - The number of simple inquiries from young employees has decreased, allowing me to focus on my core duties! (management) *For more detailed usage scenarios, please refer to the "PDF Download" below for a collection of usage scenes.

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"Arrow Search" searches for appropriate answers to questions regardless of the format of document data and displays the search results in a ranked order based on confidence level. This product can be utilized in various business operations within a company, including sales, technical departments, general affairs, and customer inquiry response departments. [Examples of Use Cases] - Sales Department: When quickly creating materials by referencing documents created by other salespeople in the past. - General Affairs Department: For speedy searches of employment regulations and collections of rules. - Technical Department: For smooth handovers from previous personnel and searches through a large number of manuals. - Help Desk: When responding to FAQs from both internal and external sources, and for searching past logs at the service desk. Feel free to consult us if you have ideas on how you would like to use it!

• File Management

"FullWEB" is a document management system developed by the Japanese company Connected. There are two versions: "FullWEB," which includes basic document management functions, and "FullWEB-PDM," which has enhanced PDM functions for the manufacturing industry. Many features are included as standard in the package, allowing for implementation with reduced additional costs. It has received positive feedback for its Windows-like operability and its reasonable yet sufficiently functional capabilities. 【Features】 ■ Web-based system that operates on Windows ■ Initial costs are reasonable as features that are usually optional are included in the package ■ Reference-only users = license-free, resulting in reasonable running costs ■ Missing functions can be customized in-house using the SDK ■ Purely domestically produced, with prompt and detailed reliable support *Supported region: Limited to the Tokai region *For more details, please download the PDF or contact CIS.

• Other production management systems

"Arrow Search" is an internal information search service that utilizes IBM Watson. Regardless of the format of document data, it searches for appropriate answers to questions and displays the search results in a ranked format based on confidence levels. Since inquiries can be made in natural language, there is no need to struggle with search keywords in front of vast amounts of information. Additionally, users can provide feedback evaluations on the search results, and by continuously learning from this feedback, the search accuracy can be improved. [Features] ■ Search using everyday language even if you can't think of search keywords ■ Display desired information in ranked order and provide new insights ■ Continuously improve search accuracy through AI learning *For more details, please download the PDF or contact CIS (CIS).

• Document and Data Management
• Data Search Software

"Arrow Search" is an internal information search service that utilizes IBM Watson. 【Three Basic Issues Related to Internal Search】 ■ Only the creator or relevant parties know where documents are located. ■ When searching, users do not know the keywords that would guarantee hits, such as file names. ■ To find related documents, users must search across several systems. ⇒ In other words, most companies have accumulated a lot of documents (data) but have not been able to utilize them as information. 【The Vision for Arrow Search】 ■ Explore related information regardless of storage location. ■ Normalize the variations in the questioner's wording. ■ Display rankings starting from highly relevant documents. ⇒ Through cross-sectional and seamless information searches, we promote the inheritance and utilization of veteran employees' knowledge, leading to new insights! Since it will definitely lead to a reduction in the time spent on information searches, "Arrow Search" is being considered as a means of work style reform. We would love to hear about the document data you would like to utilize in your environment.

• Document and Data Management
• Data Search Software

"Arrow Search" is an internal information search service that utilizes IBM Watson. It helps solve on-site challenges related to document search. 【Are you facing any of these issues?】 ■ Not knowing where to find what 　→ Documents are stored in different locations (systems), leading to scattered information and difficulty in locating necessary documents. ■ Rework due to missed confirmation of past know-how 　→ Despite having accumulated documents, past data is not being utilized. ■ Unable to find the desired information 　→ Unable to think of appropriate search terms, leading to not finding the needed information. ■ Unstructured data that is unsuitable for search 　→ The amount of data that cannot be searched simply is increasing. These issues can be resolved with "Arrow Search"! *For more details, please download the PDF or contact CIS.

• Document and Data Management
• Data Search Software

"Arrow Search" is an internal information search service that utilizes IBM Watson. 【Features You’ve Always Wanted! Six Functional Characteristics】 1) Elimination of search noise that only matches keywords Drowning in a flood of unnecessary information (noise) that only matches the keywords... 2) Displaying results in order of relevance Instead of simple sorting, results are arranged by relevance, allowing you to get the information you want immediately! 3) Providing new insights through all-around exploration Searching related documents from all angles to provide insights that the searcher may not be aware of. 4) Reducing the hassle of attribute and tag registration for searches It takes time to tag and register attributes to hit the search keywords... 5) Improving search accuracy through continuous training User feedback evaluations can be utilized as training data. 6) A simple interface that anyone can use without confusion A straightforward interface that allows both users and administrators to use it intuitively without confusion. *For more details, please download the PDF or contact CIS.

• Document and Data Management
• Data Search Software

Arrow Search" is an internal information search service that utilizes IBM Watson. 【Four Use Cases in Various Departments】 ■ For Sales… Quick document creation! Easily discover similar documents and catalogs. ■ For Technical Roles… Training young employees and ensuring quality! Share case studies and technical information that have become personalized. ■ For General Affairs… Serve as the internal FAQ contact! Respond to employee inquiries regarding company regulations. ■ For Help Desk… Quick and accurate responses! Find precise answers from accumulated Q&A. *Please let us know any potential use cases you have in mind, such as "Can it be used this way?

• Document and Data Management
• Data Search Software

"Arrow Search" is an internal information search service that utilizes IBM Watson. One of the key promotional points of this service is its ability to search across systems without needing to be aware of where the target data (documents) is stored. 【Examples of systems that can be searched across】 ■ File servers ■ NotesDB ■ RDB ■ Cloud storage such as Box ■ Technical information management systems ■ Bill of materials systems *Please feel free to contact us regarding whether other systems or storage locations are supported.

• Document and Data Management
• Data Search Software

"Arrow Search" is an internal information search service that utilizes IBM Watson. The interface of Arrow Search features a single search box where you can input in conversational language! You can search for documents within the company just like you would when searching on your smartphone in your personal life! Therefore, no special training for searching is required! You might no longer have to spend time answering new employees' questions like, "Where is that file?" *Screen images are also available in PDF materials and videos. If you have any questions, please feel free to contact CIS.

• Document and Data Management
• Data Search Software

"Arrow Search" is an internal information search service that utilizes IBM Watson. It searches for appropriate answers to questions regardless of the format of document data and displays the search results in a ranked order based on confidence levels. 【Simple Operation Method of Arrow Search】 ◇ Actions to be taken by the customer - Business analysis and AI application areas (business) - Selection of data to be searched - Preparation of correct and incorrect training data - Evaluation after production operation → Maintenance such as re-learning ◆ Development related to AI will be handled by our company and our product ArrowSearch. ⇒ Management and operation methods will be provided in the training included in the initial costs. ⇒ The monthly fee includes Q&A support, so you can feel secure even without an IT department! ⇒ Additionally, we welcome customization requests! *For more details on customization and technology selection, please contact CIS (CIS).

• Document and Data Management
• Data Search Software

"Arrow Search" is an internal information search service that utilizes IBM Watson. Regardless of the format of document data, it searches for appropriate answers to questions and displays the search results in a ranked format based on confidence levels. 【Example of the shortest implementation schedule】 ▼ Specification confirmation (Customer/Our company) ▼ Environment setup (Our company) ▼ Master settings (Our company) ▼ Data preparation and support (Customer/(Our company)) ▼ Initial document data input (Our company) ▼ Initial training (Our company) ▼ Start of operation (Customer) ▼ Ongoing training (Customer) *This assumes that a license for using IBM Watson has been obtained. It takes about three weeks to one month to prepare the license. *For more details, please download the PDF or contact CIS.

• Document and Data Management
• Data Search Software

"Arrow Search" is an internal information search service that utilizes IBM Watson. By simply searching in conversational language, it displays a ranked list of data (documents) stored within the company in order of confidence, facilitating the discovery of appropriate data. [Example of using "Arrow Search": "Integration with the meeting minutes solution 'AI Minutes'"] "AI Minutes" is a meeting minutes solution that leverages AI capabilities to assist in the creation of meeting minutes. By converting meeting audio into text in real-time, it automates the process of creating minutes. Furthermore, when combined with "Arrow Search," it allows for comprehensive searching of internal data, enabling the establishment of a system that appropriately extracts necessary information from the meeting minutes data accumulated daily. [Recommended for those facing the following issues] ■ It takes too long to trace necessary information because meeting minutes are kept in written form. ■ While meeting audio is recorded, it is not utilized at all due to a lack of time to listen to it again. *For more details about the service, please refer to the catalog below.

• Data Search Software

"Arrow Search" is a cloud service that utilizes AI to help you find the information you need from various documents that are likely stored somewhere within your organization. It supports "fuzzy search," allowing you to input queries in natural language through the search box, making it easy to use just like searching on the internet without needing to be taught how to use it. The search results are displayed in a ranked format based on the relevance of the documents, and by providing feedback on the documents selected by the AI, the accuracy of the search improves even further. There is no need to reorganize storage locations or files, allowing for a smooth implementation. [Examples of Use Cases] ■ Technical and Sales Positions (Enables smooth sharing of materials, case studies, technical information, etc.) ■ Call Centers, Help Desks, General Inquiries, etc. (Reduces the number of basic inquiry calls, lowering the burden on staff) ■ Strengthening the Knowledge Base during Server Upgrades (Utilizes insights by making documents stored in NotesDB and other locations easier to search) ■ Improving Internal Inquiry Chatbots (Increases end-user satisfaction by eliminating unanswered queries) *For more details on use cases, please refer to the PDF materials available for download.

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"Arrow Search" is an internal information search service that allows you to efficiently find the necessary information from the vast number of document files stored within the company, using AI technology. 【Points that will please "end users"】 ■ Can be used with the same feeling as regular internet searches! The search UI of "Arrow Search" is very simple. With just one search box, anyone can easily use it. ■ AI can understand the meaning even in "spoken language"! Unlike general search engines, it is possible to search using "spoken language." Even in the case of a typo, it accurately comprehends the intended meaning. ■ Results are displayed in order of relevance, making it easier to find the necessary information! Search results are displayed in order of relevance rather than simple sorting, so even when a large number of results are shown, you can quickly access the information you need. *Please view the catalog and usage scenario introduction materials for this product from the "Download" section.

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