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"F-RevoCRM," provided by Thinking Reed, is an integrated customer management system that allows for the management of all contact information related to customers. By linking various management information to each customer profile and storing the data, it enables centralized management across the organization. F-RevoCRM is utilized in diverse business scenarios such as marketing, sales, support, and sales management. In recent years, the shift to online operations has progressed in various areas, making online transactions and communication the standard in business settings. Companies considering the implementation of F-RevoCRM and representatives from user companies have reported that they still have exchanges via phone and fax, and many inquiries have been received regarding the "unification of customer touchpoints" and "improvement of customer response quality" through the "online transformation of customer touchpoints." Therefore, we have decided to provide a renewed version of the "Customer Portal" feature, which has been offered as an optional function of F-RevoCRM, aiming for a platform that allows for smoother interactions with customers.