シンキングリード Product Lineup

【Apply here】 https://f-revocrm.doorkeeper.jp/events/199167 In the maintenance and after-sales service department, valuable information such as repair histories, customer issues, and contract and inspection timings is accumulated daily. On the other hand, the dispersion and personalization of information can lead to missed opportunities for customer support, contract renewals, and proposals. This seminar will explain the reality of opportunity loss that does not appear in the books and practical design concepts to transform the maintenance department into a "profit-generating department" in approximately 40 minutes. ◆ Do you have any of these concerns? ◆ - You can't find necessary repair histories or customer information quickly. - Work and know-how are concentrated on veterans or specific personnel. - You rely on people's memories for contract renewals and inspection timings. - Although a system has been implemented, it is not being utilized sufficiently. ◆ Seminar Content ◆ - Why does information in the maintenance department end up being "resolved and finished"? - The "silent churn" where customers leave without saying anything and the unseen opportunity loss. - Reasons why, even after implementing a system, information does not gather or is not utilized. - Ideas for utilizing maintenance information to connect to the next customer support or proposal opportunities.

• Management Skills Seminar
• Management Seminar
• SFA/Sales Support System

Customer orientation is a management philosophy that places "customer understanding" at the center of corporate activities and continuously provides value in line with customer needs. However, in reality, many companies face challenges such as customer information being dispersed across departments and individuals, leading to inconsistencies in responses and an inability to grasp customer needs. To realize customer orientation, a system that repeatedly understands, responds to, and improves based on customer data is necessary, rather than just a "philosophy." This article will clearly explain the essence of customer orientation and the role of CRM within it. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.*

• SFA/Sales Support System

"What should we tackle first to promote DX?" - Many companies are facing this question. Often overlooked behind flashy technologies, the management of customer information, a "humble yet important" area, may hold the key to successful DX. This article will discuss the role of CRM, which is gaining attention as a foundation for promoting DX. *For detailed content of the article, please refer to the related link. For more information, feel free to download the PDF or contact us.

• SFA/Sales Support System

Many companies start with the expectation that 'implementing a CRM will immediately improve operational efficiency.' However, the reality is that the challenges of CRM implementation are not so simple. Just introducing a system alone will not fully realize the benefits that should be gained. In this article, we will clearly introduce the necessary preparations for successfully implementing a CRM and five important points to keep in mind. *For detailed content of the article, you can view it through the related links. For more information, please download the PDF or feel free to contact us.

• SFA/Sales Support System

In BtoB sales, you must simultaneously manage many tasks every day, such as lead acquisition, customer management, checking project progress, creating estimates, recording activities, and submitting daily reports. When managing these tasks separately with Excel or paper, information can become dispersed, leading to missed follow-ups or unnecessary time spent on understanding the situation. Even if you have heard that "implementing a CRM can improve efficiency," many may find it difficult to specifically imagine how it would benefit their own sales operations. In this article, we will use the module structure of F-RevoCRM as an example to concretely introduce how it can be utilized in the sales field. Please try to relate it to your own sales activities and find points where you think, "This could be useful." *For detailed content of the article, you can view it through the related links. For more information, please download the PDF or feel free to contact us.

• SFA/Sales Support System

Are you considering the introduction of a CRM tool but unsure "which one to choose"? In this article, we will clearly explain four important points to check in advance to determine the most suitable CRM tool for your company. *You can view the detailed content of the article through the related link. For more information, please download the PDF or feel free to contact us.*

• SFA/Sales Support System

A CRM (Customer Relationship Management) system is an essential tool for companies to deepen their relationships with customers and operate their business effectively. However, there are various types of CRM systems, and the features offered by each product differ. So, what are the basic functions of CRM? In this article, we will categorize the functions of representative CRM systems and introduce how they can specifically benefit different types of businesses. *For detailed content of the article, you can view it through the related links. For more information, please download the PDF or feel free to contact us.*

• SFA/Sales Support System

A customer portal is a members-only site where customers and business partners can log in to make inquiries, check transaction history, and view various types of information. There has been an increasing number of cases where it is implemented to improve the efficiency of inquiry responses and standardize information sharing, and in recent years, it has become common to operate it in conjunction with CRM systems. This article will explain the basic structure of customer portals, their advantages and disadvantages, and the implementation methods in order. *For detailed content of the article, you can view it through the related links. For more information, please download the PDF or feel free to contact us.*

• SFA/Sales Support System

We would like to introduce a case where a bedding manufacturer implemented "F-RevoCRM." At the company, the method of submitting store daily reports was via fax, which placed a significant burden on aggregation, making it difficult to analyze the sales situation of the stores and utilize it for expanding sales channels and customer service training. After the system was implemented, the visibility of the store daily reports improved with a list display, making analysis easier, and the management team was able to understand the situation on the ground in real-time. [Challenges Before Implementation] ■ The method of submitting store daily reports was via fax, which placed a significant burden on aggregation. ■ It was difficult to grasp overall sales. ■ The sales situation of the stores was not being analyzed to utilize for expanding sales channels and customer service training. *For more details, please download the PDF or feel free to contact us.

• SFA/Sales Support System

The F-RevoCRM implementation consulting service aims to ensure that the introduction of CRM does not end up being merely a formality, but is actually utilized within the company and leads to business improvements. Implementing CRM is not complete by simply introducing a system. It requires planning and support focused on operations, such as organizing requirements, establishing it in the field, and aligning the understanding among stakeholders. *For more detailed information, you can view it through the related links. For more details, please download the PDF or feel free to contact us.*

• SFA/Sales Support System

As DX progresses, the number of companies and organizations, including municipalities, considering the implementation of CRM systems is on the rise year by year. However, due to the significant costs and time involved in implementation, there are cases where organizations hesitate to proceed because of concerns such as "Will we be able to use it effectively?" and "Does it fit our actual operations?" One method to address these pre-implementation anxieties and questions, and to advance the selection of a system that suits the business, is PoC (Proof of Concept). *For more detailed information, you can view the related links. For further details, please download the PDF or feel free to contact us.*

• SFA/Sales Support System

When visualizing business processes, issues that are usually hard to see, such as reliance on specific individuals, duplicate data entry, waiting for approvals, and information silos between departments, become apparent. To improve these issues, it is important to capture the entire business process, including not only internal operations but also interactions with customers. This article explains the basic steps to achieve business process visualization, as well as the characteristics and distinctions of representative methods. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.*

• SFA/Sales Support System

We would like to introduce a case where "F-RevoCRM" was implemented for a client of an outbound specialized call center agency. The company was managing customer lists for each product and service, but faced the challenge of not being able to link call histories, making it difficult to know who made calls and when. After the system implementation, they were able to display the number of calls and target figures in real-time, allowing for immediate understanding of each representative's progress. [Challenges Before Implementation] - Customer call lists were managed for each product and service, but there were overlaps in customers, complicating management. - They could not link call histories, making it impossible to know who made calls and when. - They were unable to automate call aggregation and performance by list, and were seeking an environment based on CTI integration. *For more details, please download the PDF or feel free to contact us.

• SFA/Sales Support System

"Despite implementing CRM, it is not being used on-site." "The input has not become established, and we ended up reverting to Excel management." Such challenges can arise in CRM implementation projects. One reason is that the actual business practices on-site are not sufficiently understood before implementation. If the requirements definition progresses while there are discrepancies with the actual business flow and operations, it results in a CRM that is difficult for the on-site staff to use, making it hard to establish. To prevent such discrepancies, conducting business hearings before implementation is essential. This article explains how to conduct business hearings to ensure successful CRM implementation and how to connect the results of the hearings to requirements organization. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.

• SFA/Sales Support System

We would like to introduce a case study of the implementation of "F-RevoCRM" at Nippon Computer Co., Ltd. The company was managing customer information using Excel files saved in a shared folder, but as the data exceeded 10,000 rows, the performance issues became noticeable. After the implementation, they started with managing customer companies, project management, and activity management, achieving visibility in sales progress. They are now expanding its use to support operations as well. [What you can learn from this article] ■ The background of moving away from Excel management with over 10,000 rows ■ Reasons for choosing F-RevoCRM and comparison points with Salesforce ■ "Essential perspectives" to consider when selecting tools ■ Operational strategies for maintaining stable operation of F-RevoCRM for 10 years ■ Examples of customizations utilizing the flexibility of F-RevoCRM *You can view the detailed content of the article through the related links. For more information, please download the PDF or feel free to contact us.

• SFA/Sales Support System

Thinking Reed Co., Ltd. has published a white paper titled "The Value Provided by F-RevoCRM," which explains the concepts for transforming business models, on the F-RevoCRM website on August 3. It is available for free download by anyone. Currently, in response to changes in customer values and the increase in competitors, more companies are transforming their business models from a one-time sale approach to a service-oriented approach in order to survive. *For more details, you can view the article through the related links. For more information, please download the PDF or feel free to contact us.

• SFA/Sales Support System

We would like to introduce a case study of the use of "F-RevoCRMCloud" by our customers in the manufacturing and sales industry. To solve the problem of having to register customer information multiple times since each department manages it separately, it is necessary to create a database of information. By database-ing the information, centralized management can be achieved, improving convenience in various scenarios such as information sharing within the company and referencing history. 【Features of F-RevoCRM】 ■ Organize information with modules for efficient management ■ Import function ■ More efficient centralized management ■ Achieving paperless operations ■ Customer portal function *For more details, please download the PDF or feel free to contact us.

• SFA/Sales Support System

In BtoB companies, streamlining inquiry management and after-sales service has become a significant challenge. Information is dispersed among different representatives, leading to inconsistencies in responses. It is difficult to search for past interactions, resulting in the same questions being answered multiple times. Progress and history are not shared, which can lead to missed responses. These situations can lead to decreased customer satisfaction and increased workload. These challenges can be improved by systematizing inquiry management using CRM (Customer Relationship Management) systems. In this article, using F-RevoCRM as an example, we will specifically explain how to combine features such as "customer management," "ticket management," "activity management," and "daily reports" to streamline inquiry responses and enhance the quality of after-sales service. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us directly.*

• SFA/Sales Support System

"Changes in specifications received by the sales department are not communicated to the manufacturing site." "The latest drawing information is not shared, leading to rework." "The maintenance department is unable to grasp the special notes at the time of delivery." Such inter-departmental coordination mistakes are not uncommon in the manufacturing industry. Additionally, there are many cases where customer interaction history and equipment information are managed separately, resulting in fragmented information. A useful tool for solving these issues is CRM (Customer Relationship Management System). In this article, we will explain the reasons why CRM is needed in the manufacturing industry, the business challenges that can be improved through its implementation, and how to effectively establish it on-site along with selection points. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us directly.*

• SFA/Sales Support System

Even though a CRM is implemented, it’s not uncommon to find that the updating of customer information has come to a halt. While project and inquiry management may be functioning, if the customer information itself remains outdated, the CRM cannot be fully utilized. In this article, we will organize the reasons why information updates may stop even when a CRM appears to be in use, as well as typical patterns of information loss during transfers or handovers. Furthermore, we will introduce the mindset needed to maintain customer information in a "continuously updated state" and the design points necessary to prevent dependency on specific individuals. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.*

• SFA/Sales Support System

"The price competition is fierce, and profit margins are not increasing." "After delivery, there is no contact with the customer." "We are unable to monetize maintenance and after-sales services." One approach that is gaining attention to address these issues is "servitization." This article will clearly explain the background of why servitization is gaining attention, as well as its benefits and challenges. If you want to organize key points for your company's efforts in servitization, please use this as a reference. *You can view the detailed content of the article through the related links. For more information, please download the PDF or feel free to contact us.*

• SFA/Sales Support System

We would like to introduce a case where Kanpachi Sangyo Co., Ltd., which handles everything from the design and construction of kitchen equipment to maintenance, has implemented 'F-RevoCRM.' The system has been revamped to allow sales and maintenance information, which was previously dependent on veteran employees, to be shared across departments. This has enabled a smooth handover based on past response histories, even when personnel changes occur. The ability to flexibly reflect the company's unique sales processes was also a key factor in the decision to implement this system. We have prepared a PDF document summarizing the background and effects of the implementation. Please download it from the related catalog to view it.

• SFA/Sales Support System
• Other kitchen equipment and products

We will introduce a case where the integration of the core system and F-RevoCRM has achieved the efficiency of after-sales service operations. For companies that have already implemented a core system, integration with a CRM tool is essential for optimizing operations. F-RevoCRM boasts flexible customization and high integration capabilities, smoothly integrating the after-sales service process. ■Overview■ Due to structural reforms in the sales system, Company M could no longer continue using its existing sales management system. Aiming to streamline after-sales service operations, it integrated F-RevoCRM with the core system via API. 1. Centralized Data Management With real-time synchronization of data between the core system and CRM, duplication and omission of information have been eliminated. 2. Automation of Business Processes The API integration has automated data entry and update tasks that were previously done manually, significantly reducing work time. 3. Faster Customer Response Real-time data sharing has enabled quicker and more accurate responses to customer inquiries.

• CTI Support Center
• Database
• Other information systems

F-RevoCRM is an integrated customer management system that allows for centralized management of internal customer data. It can cover the entire process of managing seminars and exhibitions, as well as SFA functions such as customer and project management, and sales management including the creation of quotes, order processing, and invoicing. Additionally, it includes features for managing inquiries, complaints, and contracts. With many functions available, it can be customized to fit various industries and business models. Companies can flexibly configure F-RevoCRM according to their specific needs, optimizing particular business processes and workflows. *For information on the differences between F-RevoCRM Cloud and the OSS version of F-RevoCRM: https://f-revocrm.jp/2023/06/f-revocrm-diffoss/

• SFA/Sales Support System

We would like to introduce a case study of Mikasa Corporation's implementation of "F-RevoCRM." In Oita Prefecture, there is a proactive movement towards IoT, and the company is working on a project to manage information transmitted from bio-toilets using this system. A request was made to install a bio-toilet at a condominium showroom in Fukuoka, marking the start of operations as the first IoT management case in a rental site. [Example of Bio-Toilet Installation] <First IoT Management Case in a Rental Site> ■ Installation Location: A large condominium showroom in downtown Fukuoka ■ Purpose: Restroom for approximately 40 employees ■ Implementation Effects - Specific information such as the current usage count of 20 times and a current temperature of 40°C can be checked on one's own computer. *For more details, please refer to the PDF document or feel free to contact us.

• Remote Control
• Database
• SFA/Sales Support System

- Although we introduced CRM, it did not take hold and ended up failing. - Overall, the system is not being used. - It does not fit our business operations, and we ended up managing everything with Excel... This seminar is a must-see for those in this situation! In this seminar, we will cover a wealth of topics that are key to successfully implementing CRM, starting from the transition from ERP to CRM and including tips on how to effectively utilize CRM for business efficiency. If you would like to watch the full webinar video, please apply through the dedicated form. Application link: https://bd.thinkingreed.co.jp/ma/sitedlseminar-viewing-majisemi221117 This seminar is packed with tips to avoid failing in CRM implementation, so please be sure to check it out.

• SFA/Sales Support System

This article introduces how to utilize the simple approval workflow feature of F-RevoCRM to centrally manage application and approval processes related to customers. For those considering the introduction of a CRM tool, efficient workflow management is a crucial point. F-RevoCRM offers flexible workflow settings and high operability, supporting the streamlining of business operations. 【Centralized Management of Application and Approval Processes】 By implementing F-RevoCRM, you can centrally manage applications and approval processes related to customers. This visualization of each person's tasks makes the approval process smoother. 【Rapid Response and Improved Business Efficiency】 The simple approval workflow feature accelerates the process from application to approval, enhancing response speed. This not only speeds up internal operations but also leads to increased customer satisfaction.

• SFA/Sales Support System

We will introduce a case study utilizing F-RevoCRM to streamline sales schedule management. Schedule management is crucial in sales activities. F-RevoCRM centralizes the schedules of the sales team and supports efficient business operations. 【Real-time Schedule Sharing】 By implementing F-RevoCRM, the schedules of sales representatives are shared in real-time, enhancing collaboration across the entire team. As a result, the time spent on adjusting schedules and avoiding meeting overlaps has been significantly reduced. 【Improvement in Business Efficiency】 The efficiency of sales activities has improved due to the streamlined schedule management. Since activity reports and team management can also be shared quickly, overall business efficiency has dramatically increased.

• SFA/Sales Support System

Have you ever wondered, 'Customer complaints are increasing, but are we really able to respond properly to our clients?' To address this, we have prepared a simple checklist to help you understand where the causes of customer attrition lie and how to improve them! - It takes a long time to respond to customer inquiries - We receive similar complaints repeatedly - We cannot track the movements of employees who are out of the office - Customer information is managed separately within the company If you relate to any of these issues, please give it a try!

• SFA/Sales Support System

Do you have any concerns regarding tasks such as facility management, equipment and machinery management, maintenance, and agency management? - Each department manages customer information, so we have to register it multiple times... - We are unable to share information within the company, resulting in wasted time communicating with various departments... - We cannot grasp the progress of the manufacturing department... - We are communicating with external parties via phone or fax, and we cannot track the status of our responses... F-RevoCRM can also be utilized for tasks such as facility management, equipment and machinery management, maintenance, and agency management. You can easily add information to be managed according to your company's operations from the settings screen, such as equipment and parts delivered to customers, inquiries, repair and inspection requests, and the response history of contractors and agencies. We provide comprehensive one-stop support from implementation to establishment, leveraging the know-how gained from our experience in the manufacturing and construction industries!

• SFA/Sales Support System

White Paper on Business Model Transformation "The Value Provided by F-RevoCRM" Now Available for Free! Currently, in response to changes in customer values and the increase in competitors, more companies are transitioning their business models from a one-time sale model to a service-oriented model. This white paper explains how companies facing challenges in customer management can transition from a one-time sale business to a service-oriented business, and the effects that F-RevoCRM can bring. ■ From "Product" Centric to "Customer" Centric Unlike the traditional "one-way" business model where "selling a product is the end," the spread of digital technology is making the "service-oriented business" that continuously provides services an important business model for the future. To continuously provide services, it is crucial to effectively utilize customer information. CRM consolidates and manages all customer information in one place, allowing for improvements in services and products based on needs, thereby realizing a service-oriented business. ■ Contents - Background of CRM Demand - Why F-RevoCRM? - About System Implementation - What You Can Do with F-RevoCRM

• SFA/Sales Support System

For companies aiming to improve the operational efficiency of their call centers, F-RevoCRM is the optimal solution. This time, we will introduce the case of Kyuhen Co., Ltd., which achieved operational efficiency in its call center by implementing F-RevoCRM. ■ Background of F-RevoCRM Implementation Kyuhen Co., Ltd. is a company that provides transformers and home electrical appliances. Due to the aging of their traditional customer management system, they implemented F-RevoCRM to enhance the operational capabilities of their call center. They focused on cost and support systems, which led to the decision to implement it. ■ Challenges Before Implementation - The process of sending repair requests and reports via fax and confirming them over the phone was cumbersome. - The status of outsourced service providers could not be checked in real-time. - They were unable to respond quickly to customer inquiries about progress, leading to troubles and complaints. ■ Changes After Implementing F-RevoCRM The following effects were observed after the implementation of F-RevoCRM: - The amount of manageable information increased, expanding the range of system use. - Additional unique features from Kyuhen allowed for smoother interactions with users. - Support responses and system modifications became more prompt.

• SFA/Sales Support System

Nihon Shokken Holdings Co., Ltd. Sales Reform: Case Study of the Introduction of F-RevoCRM and "ebiss" Nihon Shokken Holdings Co., Ltd. is a major food manufacturer that has been steadily growing its performance for 52 years since its founding. Amid the demand for a shift from a traditional sales style focused on "sales volume" to one focused on "repeat rate," the company aimed for a major reform in its sales approach and partnered with Thinking Lead Co., Ltd. to co-develop the sales support app "ebiss." This app realizes the "encouragement" of sales activities and contributes to improving the motivation of sales staff. As a result, Nihon Shokken aims to enhance the efficiency of its sales activities and improve customer satisfaction. ▶https://f-revocrm.jp/2023/12/case_sfa_nihonshokken/

• SFA/Sales Support System
• Other IT tools

The customer portal feature of F-RevoCRM automatically generates a dedicated website for customers. By combining F-RevoCRM with the customer portal, it becomes possible to provide necessary information on a customer-specific website, enabling smooth information sharing with maintenance contractors and agents. This digitizes traditional communication methods like phone calls and faxes, achieving efficient responses. Contractors can access the information they need 24/7, allowing them to receive support without being constrained by time. The customer portal feature of F-RevoCRM offers free licenses for customer portal users, allowing for cost reduction! Companies can enhance the efficiency and quality of customer interactions, thereby increasing customer satisfaction.

• SFA/Sales Support System
• Other services

In the shipping industry, regular inspections, maintenance, and management of repair histories for hulls are crucial for safe operations and maintaining asset value. Particularly when multiple personnel or contractors are involved, delays in information sharing or deficiencies in records can lead to delays in response and a decline in quality. In hull maintenance, it is essential to accurately grasp past repair histories, used parts, and inspection schedules to ensure prompt and precise responses. Our equipment maintenance and management system addresses these challenges, achieving improved operational efficiency and response quality. 【Usage Scenarios】 - Centralized management of hull inspection, maintenance, and repair histories - Management of regular maintenance schedules - Parts management for hulls and onboard equipment - Information sharing with contractors 【Benefits of Implementation】 - Consistent responses based on past histories, even when personnel change - Visualization of the progress of inspections and repairs to support quick decision-making - Easy access to necessary documents (drawings, reports, etc.) - Prevention of oversight in responses through alert notifications for contract renewals and parts replacement timing.

• SFA/Sales Support System
• Other information systems

In aircraft maintenance, accurate management of detailed inspection, maintenance, and repair records is essential to maintain the safety and reliability of the aircraft. If the responsible personnel change, the lack of accurate transfer of past maintenance history and specifications can lead to delays in response and a decline in quality. Additionally, information sharing and standardization are required in the complex maintenance processes and coordination with numerous stakeholders. Our equipment maintenance and management system addresses these challenges and supports the efficiency and quality maintenance of maintenance operations. 【Usage Scenarios】 - Management of aircraft regular inspections and maintenance history - Recording and tracking of parts replacement and repair history - Management of maintenance schedules and progress sharing - Document management of maintenance manuals, drawings, etc. - Coordination and progress sharing with contractors 【Benefits of Implementation】 - Smooth information sharing among personnel to prevent oversight - Support for accurate decision-making based on past actions through centralized management of maintenance history - Standardization of business processes leading to uniform maintenance quality - Rapid decision-making and response through real-time information sharing - Immediate reference to necessary information through document management functions

• SFA/Sales Support System
• Other information systems

In maintaining the safe operation of chemical plants, stable equipment operation and prompt troubleshooting are essential. If the inspection, maintenance, and repair history of equipment is managed by individual personnel without shared information, there is a risk of delayed responses during the absence of personnel or making incorrect judgments due to a lack of understanding of past response histories. This could lead to unexpected equipment shutdowns or accidents. Our equipment maintenance and management system addresses these challenges and supports the maintenance of safe operations. 【Usage Scenarios】 - Centralized management of inspection, maintenance, and repair histories for each piece of equipment and machinery within the plant - Management of regular inspection schedules and reminders for responsible personnel - History management from emergency repair requests to completion of responses - Aggregation of equipment information, maintenance contract information, and related documents 【Benefits of Implementation】 - Even with changes in personnel, past response histories and equipment information can be quickly understood, maintaining and improving response quality - Standardization of inspection and maintenance operations to prevent oversight and reliance on specific individuals - Reduced response time during trouble occurrences through rapid information sharing - Support for stable plant operation through optimization of equipment maintenance planning

• SFA/Sales Support System
• Other information systems

In the food processing industry, regular inspections, maintenance, and accurate management of repair histories are essential to ensure product safety and maintain hygiene standards. In particular, to prevent foreign matter contamination and quality deterioration, it is necessary to constantly monitor the operational status and maintenance history of equipment, requiring prompt and appropriate responses. Our equipment maintenance and management system contributes to solving these challenges by maintaining quality of response even when personnel change and achieving operational efficiency. 【Usage Scenarios】 - Management of inspection and maintenance histories for manufacturing line equipment - Maintenance records for equipment related to hygiene management - Progress management from repair requests to completion - Management of regular cleaning and maintenance schedules 【Benefits of Implementation】 - Support for compliance with hygiene management standards - Reduction of production stoppage risks due to equipment troubles - Standardization and improvement of response quality - Smooth handover of operations in the absence of responsible personnel

• SFA/Sales Support System
• Other information systems

In the agricultural sector, proper management and maintenance of agricultural machinery significantly impact yield and operational efficiency. Particularly when owning multiple pieces of equipment that require daily inspections and repairs, it is essential to maintain accurate records and share the inspection, maintenance, and repair history, considering the risk of breakdowns during the absence of responsible personnel or due to prolonged use. Personalization of records and oversight can increase downtime of agricultural machinery and lead to delays in work plans. Our equipment maintenance and management system addresses these challenges, supporting the maintenance of machinery uptime and improving operational efficiency. 【Use Cases】 - Management of regular inspection schedules for agricultural machinery - Centralized management of repair histories and parts replacement records - Rapid information sharing during the absence of responsible personnel - Understanding the status of maintenance contracts for agricultural machinery 【Benefits of Implementation】 - Reduction of risks associated with unexpected machinery breakdowns - Improved uptime through optimized maintenance planning - Maintenance of quality of response through smooth information sharing among personnel - Realization of long-term asset management for agricultural machinery

• SFA/Sales Support System
• Other information systems

In medical and welfare facilities, proper maintenance and inspection of medical equipment is essential to ensure patient safety. Particularly when the specifications and maintenance history of the equipment depend on individual personnel, there is a risk of delays and a decline in quality during the absence or transition of those personnel. Additionally, accurately understanding the maintenance contract status and inspection schedules for multiple medical devices and responding at the appropriate time is crucial for maintaining the quality of medical services. Our equipment maintenance and management system addresses these challenges and achieves the standardization and efficiency of medical equipment maintenance operations. 【Usage Scenarios】 - Centralized management of inspection, maintenance, and repair history of medical devices - Visualization of maintenance contract details, renewal dates, and contract status - Management of regular maintenance and inspection schedules - History management from inquiry to completion of response - Maintaining quality of response during personnel transitions 【Benefits of Implementation】 - Elimination of dependence on specific personnel in medical equipment maintenance operations and standardization of response quality - Prevention of missed inspections and maintenance, supporting safe medical care for patients - Reduction of burden on healthcare professionals through improved operational efficiency - Optimization of cost management through thorough maintenance contract management

• SFA/Sales Support System
• Other information systems

In the real estate management industry, accurate recording and sharing of equipment information and inspection/repair history are required for property maintenance. Particularly when the responsible person is absent or during handovers, unclear past response history can lead to inadequate maintenance, potentially affecting property value and tenant satisfaction. Additionally, managing multiple properties and equipment increases the risk of missed responses and delays, which can lead to unexpected troubles. Our equipment maintenance and management system addresses these challenges and achieves standardization and efficiency in building maintenance operations. 【Usage Scenarios】 - Centralized management of equipment and device information across multiple properties - Management of regular inspection and emergency repair history and progress sharing - Management of maintenance contract renewal timing and inspection schedules - Recording of inquiry response history from tenants and contracted vendors 【Benefits of Implementation】 - Consistent service delivery based on past response history, even when personnel change - Prevention of missed or delayed inspection and repair responses, improving property maintenance quality - Streamlining management operations by centralizing equipment information and contract status - Visualizing the history from inquiry to response completion, enhancing customer satisfaction

• SFA/Sales Support System
• Other information systems

In the transportation and logistics industry, regular inspections, planned maintenance, and prompt repair responses are required to ensure the safe operation of vehicles and maintain their utilization rates. Particularly when vehicle information and maintenance history are managed by individual personnel, there is a risk of delayed responses or handover mistakes in the absence of those personnel. This can lead to increased vehicle downtime and potentially disrupt operations. Our equipment maintenance and management system addresses these challenges and supports the efficiency and quality improvement of vehicle maintenance operations. 【Usage Scenarios】 - Centralized management of vehicle inspection and maintenance history - Management and notification of regular maintenance schedules - Progress sharing from repair request reception to completion - Management of parts replacement history for each vehicle 【Benefits of Implementation】 - Even in the absence of maintenance personnel, past maintenance history and vehicle information can be shared, enabling smooth responses. - The system manages the timing of regular inspections and vehicle inspections, preventing oversight. - The process from repair request reception to completion is visualized, allowing real-time understanding of the response status. - Management of parts replacement timing and wear conditions supports planned parts replacement.

• SFA/Sales Support System
• Other information systems

In the manufacturing industry, the stable operation of equipment is directly linked to maintaining productivity, which requires accurate management of inspection, maintenance, and repair histories, as well as prompt and appropriate responses. If the person in charge is absent or during handovers, unclear past response histories or lack of information sharing can lead to delays in response and a decline in quality, potentially resulting in a decrease in equipment operating rates. This system addresses these challenges by centrally managing inspection, maintenance, and repair histories and standardizing maintenance operations, ensuring that the quality of responses is maintained even when personnel change, thereby achieving operational efficiency. 【Usage Scenarios】 - Management of regular inspection and maintenance schedules - Management of response histories for unexpected failures or repair requests - Aggregation of equipment and device information by customer - Management of maintenance contract details and renewal dates 【Benefits of Implementation】 - Standardization of response quality through enhanced information sharing among personnel - Improved operational efficiency by preventing oversight and reliance on specific individuals - Rapid problem-solving based on past histories - Contribution to maintaining and improving equipment operating rates

• SFA/Sales Support System
• Other information systems

It is an open-source CRM system that centrally manages equipment, repair, and inspection history, standardizing maintenance operations. It standardizes after-sales service operations, including inquiry responses, maintenance contracts, equipment information, and dealer collaboration, achieving improved response quality and operational efficiency. It supports operations such as facility management, equipment/machine management, maintenance, and dealer management, with a wealth of implementation experience in the manufacturing and equipment maintenance industries. Basic Information ■ Product Name: F-RevoCRM ■ Provision Type: Cloud (SaaS) / Enterprise (On-Premise) ■ Target Industries: Manufacturing, Equipment Maintenance, Facility Management, Environmental Measurement and Facility Management, etc. ■ Target Departments: Management, Design and Manufacturing, Field Service, Sales Departments

• SFA/Sales Support System
• Other information systems

We would like to introduce the case of Hoshino Resort OMO7 Asahikawa implementing 'F-RevoCRM'. Regarding the banquet business that hosts commemorative events and parties for companies and organizations, corporate sales activities are necessary, marking the first venture for the Hoshino Group in this area. Because this is a first-time endeavor, sales activities were conducted without an established sales foundation, raising concerns that sales efforts could become overly reliant on individual members. Therefore, this time, our company supported the establishment of the sales system for the OMO7 banquet division, from building the sales framework to system implementation and operation. 【Challenges】 - Even after standardizing many sales flow items, not all members were able to operate them. - There was a significant difference in proficiency between veteran and new sales members, leading to discrepancies in system operation. 【Implementation Results】 - Sales flow rules can be set individually for each member. - Sales management settings can be tailored to both new and veteran members. - Changes can be made for each project. - Compared to previous settings, unnecessary visit numbers have been halved. - It has become possible to manage projects more efficiently. *For more details, please refer to the PDF document or feel free to contact us.

• SFA/Sales Support System