You can check and register past call history, customer information, and input fields from the call list on a single screen!
We would like to introduce a case where "F-RevoCRM" was implemented for a client of an outbound specialized call center agency. The company was managing customer lists for each product and service, but faced the challenge of not being able to link call histories, making it difficult to know who made calls and when. After the system implementation, they were able to display the number of calls and target figures in real-time, allowing for immediate understanding of each representative's progress. [Challenges Before Implementation] - Customer call lists were managed for each product and service, but there were overlaps in customers, complicating management. - They could not link call histories, making it impossible to know who made calls and when. - They were unable to automate call aggregation and performance by list, and were seeking an environment based on CTI integration. *For more details, please download the PDF or feel free to contact us.
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【Results and Effects After Implementation】 ■ Ability to check and register the past 5 call histories, customer information, and input fields on a single screen ■ Real-time visualization of call counts and target numbers on the call list ■ Utilization of the reporting function to export call histories, achieving efficiency in aggregation and reporting *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.
![[Case Study] Kenpachi Industries - Transforming Personalized Sales and Maintenance Information into Organizational Assets -](https://image.mono.ipros.com/public/product/image/2078084/IPROS17274334278867596690.png?w=280&h=280)
