Guide to Advancing After-Service DX to Eliminate "Only the Predecessor Knows"

Centralize maintenance information scattered across phone, fax, and Excel. Free tips for creating a system that doesn't stop even when personnel changes.

"Inquiries are handled by phone, repair requests by fax, and records in Excel..." If this situation continues, delays in response, missed handovers, and "only the predecessor knows" scenarios are likely to occur. Do you have such challenges? □ Inquiries are scattered across phone, email, and fax □ It is difficult to grasp the progress of repairs, inspections, and maintenance □ Handover during changes in personnel takes time □ Contract information and past response history cannot be checked immediately If two or more apply, it might be time to reconsider your after-sales service operations. This is a practical guide for the manufacturing industry that includes case studies on digitizing repair requests that were previously reliant on fax.

Email/Fax transmissionSFA/Sales Support SystemIntegrated operation management