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By linking marketing, sales support, support (inquiry management), sales management, and other information to each customer’s information, it is possible to achieve company-wide centralized management. 【Strengths of Thinking Lead × F-RevoCRM】 ■Problem Solving We are well-versed in solutions to corporate challenges and the utilization of F-RevoCRM, allowing us to work together on solutions tailored to business issues across various industries. ■Cost Reduction Since there are no licensing fees, there is no need to limit the number of users, enabling company-wide usage. ■Flexibility Even after operations begin, customization can be accommodated to align with your company’s operations if necessary. ■Digitalization Support By utilizing the additional option of a customer portal (dedicated site for customers), it is possible to advance the digitalization of interactions with customers. *Please feel free to contact us for more details.

We would like to introduce a case where MAYA SYSTEM Co., Ltd. implemented the inquiry management tool 'F-RevoCRM'. Although the company handles multiple products, the existing system was unable to manage inquiries by product, leading to complications when accumulating data. Therefore, they implemented this system. They are now able to manage inquiries by product and type, resulting in smoother operations. [Implementation Results] - Inquiries can now be managed by product and type, leading to smoother operations. - Analysis has become smoother, allowing for the PDCA cycle to be implemented. - Information sharing both internally and externally has become more efficient. *For more details, please refer to the PDF document or feel free to contact us.

We would like to introduce the case of Hoshino Resort OMO7 Asahikawa implementing 'F-RevoCRM'. Regarding the banquet business that hosts commemorative events and parties for companies and organizations, corporate sales activities are necessary, marking the first venture for the Hoshino Group in this area. Because this is a first-time endeavor, sales activities were conducted without an established sales foundation, raising concerns that sales efforts could become overly reliant on individual members. Therefore, this time, our company supported the establishment of the sales system for the OMO7 banquet division, from building the sales framework to system implementation and operation. 【Challenges】 - Even after standardizing many sales flow items, not all members were able to operate them. - There was a significant difference in proficiency between veteran and new sales members, leading to discrepancies in system operation. 【Implementation Results】 - Sales flow rules can be set individually for each member. - Sales management settings can be tailored to both new and veteran members. - Changes can be made for each project. - Compared to previous settings, unnecessary visit numbers have been halved. - It has become possible to manage projects more efficiently. *For more details, please refer to the PDF document or feel free to contact us.

We would like to introduce a case study of Indes Co., Ltd., which specializes in comprehensive maintenance for residential buildings, implementing 'F-RevoCRM'. Due to the wide range of services the company provides in a one-stop manner, managing customer information and various operations using paper and Excel was cumbersome, making data entry complicated and finding information time-consuming. Therefore, the system was introduced. The previous dependency on veteran employees was eliminated, and the reduction in errors led to an improvement in service quality. 【Effects of Implementation】 - Improved internal operational efficiency and service quality - The company’s performance rapidly expanded, and with active recruitment, the number of new employees increased, significantly shortening the time required for them to learn the operations. 【Benefits】 - It is possible to leverage the characteristics of OSS (Open Source Software) to fit the company’s operations. - The pricing structure is not proportional to the number of users, making it cost-effective while still allowing the basic functions to be utilized. - Focus can be placed solely on implementing Indes's unique business logic. *For more details, please refer to the PDF document or feel free to contact us.

We would like to introduce a case where Kindware Co., Ltd.'s Health & Care Division implemented 'F-RevoCRM'. The company was managing customer data using Excel, which often resulted in difficulties when searching for items, especially when there were many products to handle, leading to time-consuming processes and usability issues. Therefore, they decided to implement our system. It allows for easy input without burdening the field staff, and utilizing the entered information has helped enhance their sales activities. 【Benefits】 ■ Since the data is shared, updating it ensures that new data is always retained. ■ Information can be updated on-site, allowing for immediate access to customer data from past interactions when starting negotiations after some time. *For more details, please refer to the PDF document or feel free to contact us.

We would like to introduce a case study of Mikasa Corporation's implementation of "F-RevoCRM." In Oita Prefecture, there is a proactive movement towards IoT, and the company is working on a project to manage information transmitted from bio-toilets using this system. A request was made to install a bio-toilet at a condominium showroom in Fukuoka, marking the start of operations as the first IoT management case in a rental site. [Example of Bio-Toilet Installation] <First IoT Management Case in a Rental Site> ■ Installation Location: A large condominium showroom in downtown Fukuoka ■ Purpose: Restroom for approximately 40 employees ■ Implementation Effects - Specific information such as the current usage count of 20 times and a current temperature of 40°C can be checked on one's own computer. *For more details, please refer to the PDF document or feel free to contact us.

For companies aiming to improve the operational efficiency of their call centers, F-RevoCRM is the optimal solution. This time, we will introduce the case of Kyuhen Co., Ltd., which achieved operational efficiency in its call center by implementing F-RevoCRM. ■ Background of F-RevoCRM Implementation Kyuhen Co., Ltd. is a company that provides transformers and home electrical appliances. Due to the aging of their traditional customer management system, they implemented F-RevoCRM to enhance the operational capabilities of their call center. They focused on cost and support systems, which led to the decision to implement it. ■ Challenges Before Implementation - The process of sending repair requests and reports via fax and confirming them over the phone was cumbersome. - The status of outsourced service providers could not be checked in real-time. - They were unable to respond quickly to customer inquiries about progress, leading to troubles and complaints. ■ Changes After Implementing F-RevoCRM The following effects were observed after the implementation of F-RevoCRM: - The amount of manageable information increased, expanding the range of system use. - Additional unique features from Kyuhen allowed for smoother interactions with users. - Support responses and system modifications became more prompt.

Nihon Shokken Holdings Co., Ltd. Sales Reform: Case Study of the Introduction of F-RevoCRM and "ebiss" Nihon Shokken Holdings Co., Ltd. is a major food manufacturer that has been steadily growing its performance for 52 years since its founding. Amid the demand for a shift from a traditional sales style focused on "sales volume" to one focused on "repeat rate," the company aimed for a major reform in its sales approach and partnered with Thinking Lead Co., Ltd. to co-develop the sales support app "ebiss." This app realizes the "encouragement" of sales activities and contributes to improving the motivation of sales staff. As a result, Nihon Shokken aims to enhance the efficiency of its sales activities and improve customer satisfaction. ▶https://f-revocrm.jp/2023/12/case_sfa_nihonshokken/

We would like to introduce a case where Kanpachi Sangyo Co., Ltd., which handles everything from the design and construction of kitchen equipment to maintenance, has implemented 'F-RevoCRM.' The system has been revamped to allow sales and maintenance information, which was previously dependent on veteran employees, to be shared across departments. This has enabled a smooth handover based on past response histories, even when personnel changes occur. The ability to flexibly reflect the company's unique sales processes was also a key factor in the decision to implement this system. We have prepared a PDF document summarizing the background and effects of the implementation. Please download it from the related catalog to view it.

We would like to introduce a case study of the use of "F-RevoCRMCloud" by our customers in the manufacturing and sales industry. To solve the problem of having to register customer information multiple times since each department manages it separately, it is necessary to create a database of information. By database-ing the information, centralized management can be achieved, improving convenience in various scenarios such as information sharing within the company and referencing history. 【Features of F-RevoCRM】 ■ Organize information with modules for efficient management ■ Import function ■ More efficient centralized management ■ Achieving paperless operations ■ Customer portal function *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case study of the implementation of "F-RevoCRM" at Nippon Computer Co., Ltd. The company was managing customer information using Excel files saved in a shared folder, but as the data exceeded 10,000 rows, the performance issues became noticeable. After the implementation, they started with managing customer companies, project management, and activity management, achieving visibility in sales progress. They are now expanding its use to support operations as well. [What you can learn from this article] ■ The background of moving away from Excel management with over 10,000 rows ■ Reasons for choosing F-RevoCRM and comparison points with Salesforce ■ "Essential perspectives" to consider when selecting tools ■ Operational strategies for maintaining stable operation of F-RevoCRM for 10 years ■ Examples of customizations utilizing the flexibility of F-RevoCRM *You can view the detailed content of the article through the related links. For more information, please download the PDF or feel free to contact us.

We would like to introduce a case where "F-RevoCRM" was implemented for a client of an outbound specialized call center agency. The company was managing customer lists for each product and service, but faced the challenge of not being able to link call histories, making it difficult to know who made calls and when. After the system implementation, they were able to display the number of calls and target figures in real-time, allowing for immediate understanding of each representative's progress. [Challenges Before Implementation] - Customer call lists were managed for each product and service, but there were overlaps in customers, complicating management. - They could not link call histories, making it impossible to know who made calls and when. - They were unable to automate call aggregation and performance by list, and were seeking an environment based on CTI integration. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where a bedding manufacturer implemented "F-RevoCRM." At the company, the method of submitting store daily reports was via fax, which placed a significant burden on aggregation, making it difficult to analyze the sales situation of the stores and utilize it for expanding sales channels and customer service training. After the system was implemented, the visibility of the store daily reports improved with a list display, making analysis easier, and the management team was able to understand the situation on the ground in real-time. [Challenges Before Implementation] ■ The method of submitting store daily reports was via fax, which placed a significant burden on aggregation. ■ It was difficult to grasp overall sales. ■ The sales situation of the stores was not being analyzed to utilize for expanding sales channels and customer service training. *For more details, please download the PDF or feel free to contact us.