[Case Study Introduction] Improving Operational Efficiency and Service Quality! Eliminating Dependence on Individuals
Improving operational efficiency and service quality within the company! Introducing a case where reliance on veterans and individual dependency has been resolved.
We would like to introduce a case study of Indes Co., Ltd., which specializes in comprehensive maintenance for residential buildings, implementing 'F-RevoCRM'. Due to the wide range of services the company provides in a one-stop manner, managing customer information and various operations using paper and Excel was cumbersome, making data entry complicated and finding information time-consuming. Therefore, the system was introduced. The previous dependency on veteran employees was eliminated, and the reduction in errors led to an improvement in service quality. 【Effects of Implementation】 - Improved internal operational efficiency and service quality - The company’s performance rapidly expanded, and with active recruitment, the number of new employees increased, significantly shortening the time required for them to learn the operations. 【Benefits】 - It is possible to leverage the characteristics of OSS (Open Source Software) to fit the company’s operations. - The pricing structure is not proportional to the number of users, making it cost-effective while still allowing the basic functions to be utilized. - Focus can be placed solely on implementing Indes's unique business logic. *For more details, please refer to the PDF document or feel free to contact us.
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basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations such as general customer information management and sales support, as well as managing patient information in the healthcare industry and property information in the real estate sector, allowing for flexible customization tailored to the needs of businesses. ▼Features - Integrated customer management system: Streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible customization: Leverages the characteristics of open source (OSS) to enable customization that best fits the user's operations and environment. Additionally, data integration with other systems via API connections is easily achievable. - Diverse implementation options: Can be flexibly selected for both on-premises and cloud environments, expanding the choices for implementation methods. - Reliable support system: Provides support tailored to the company's operations from implementation to operation. Comprehensive support is available for first-time implementations, ensuring peace of mind.
Price information
■F-RevoCRM Cloud Edition monthly license (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.
Price range
P2
Delivery Time
P2
※For F-RevoCRMCloud, you can start using it as soon as the same day with an application made online.
Applications/Examples of results
■Case Studies - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this system. This allows for centralized management of customer, equipment, and maintenance information, improving operational efficiency. - Medical Industry: At Yamato Clinic of the Enjin Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, enabling customer management up to the registration of electronic medical records. - Telecommunications Industry: The progress of inquiries handled by the support department has been visualized, enhancing the speed and quality of customer responses. Case Studies ▶ https://f-revocrm.jp/instance/
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Download All Catalogs![[F-RevoCRM Implementation Case] Indes Co., Ltd. - Eliminating Dependency on Veterans through CRM Utilization -](https://image.mono.ipros.com/public/catalog/image/01/50c/628779/IPROS55740670940533907614.jpeg?w=120&h=170)
Company information
We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.
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