[Case Study] Kenpachi Industries - Transforming Personalized Sales and Maintenance Information into Organizational Assets -
F-RevoCRM
Sales and service share the same customer information. A system is in place to ensure that responses can be handed over even if the representative changes.
We would like to introduce a case where Kanpachi Sangyo Co., Ltd., which handles everything from the design and construction of kitchen equipment to maintenance, has implemented 'F-RevoCRM.' The system has been revamped to allow sales and maintenance information, which was previously dependent on veteran employees, to be shared across departments. This has enabled a smooth handover based on past response histories, even when personnel changes occur. The ability to flexibly reflect the company's unique sales processes was also a key factor in the decision to implement this system. We have prepared a PDF document summarizing the background and effects of the implementation. Please download it from the related catalog to view it.
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basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). In addition to general uses such as customer information management and sales support, it allows for flexible customization tailored to business needs in the building and equipment maintenance industry, including management of property information, response history, and reservation acceptance. ▼Features Centralized Management: Manage information related to maintenance operations, such as equipment information, maintenance contracts, response history, and estimates/invoices, all in one place. Flexible Customization: Utilizing the characteristics of OSS, it can be optimized to fit your company's maintenance workflow and existing core systems. Data integration with other systems is also easy through API collaboration. Diverse Implementation Forms: Both on-premise and cloud options are available to meet various needs. Support System: Consistent support from implementation design to operational establishment.
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Applications/Examples of results
■Case Studies - Building Maintenance Industry: A comprehensive maintenance company specializing in multi-family housing utilized call history searches and a reservation form feature for residents, achieving the elimination of dependency on specific individuals and improving service quality. - Manufacturing Industry: Implemented in a company that handles everything from manufacturing to sales and support of water heating and air conditioning equipment, centralizing customer, equipment, and maintenance information to enhance operational efficiency. - Healthcare Industry: Digitized on-site operations for home medical care and utilized it for customer management up to electronic medical record registration. - Telecommunications Industry: Visualized the progress of inquiry responses in the support department, improving response speed and quality.
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Download All Catalogs![[F-RevoCRM Implementation Case] Kaneyoshi Sangyo Co., Ltd.](https://image.mono.ipros.com/public/catalog/image/2078084/IPROS1092205340547615505.jpeg?w=120&h=170)
Company information
At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.
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