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We would like to introduce the case of K.K. Yūsetsukai, which implemented "F-RevoCRM" for the purpose of managing and operating its tutoring school. One of the reasons for the introduction of this system was the desire to overhaul the culture of managing information on paper. As a result, the company decided to implement "F-RevoCRM" with the expectation that it would lead to improvements in the tutoring operation system. 【Implementation Results】 ■ Establishment of a customer portal – Connecting the tutoring school, students, and parents – - Matching students with instructors - Handling inquiries - Achieving comfortable tutoring operations - Streamlining accounting tasks such as salary payments ■ Successful cost reduction through the introduction of the customer portal *For more details, please refer to the PDF document or feel free to contact us.

The customer portal feature of F-RevoCRM automatically generates a dedicated website for customers. By combining F-RevoCRM with the customer portal, it becomes possible to provide necessary information on a customer-specific website, enabling smooth information sharing with maintenance contractors and agents. This digitizes traditional communication methods like phone calls and faxes, achieving efficient responses. Contractors can access the information they need 24/7, allowing them to receive support without being constrained by time. The customer portal feature of F-RevoCRM offers free licenses for customer portal users, allowing for cost reduction! Companies can enhance the efficiency and quality of customer interactions, thereby increasing customer satisfaction.

We would like to introduce a case where MAYA SYSTEM Co., Ltd. implemented the inquiry management tool 'F-RevoCRM'. Although the company handles multiple products, the existing system was unable to manage inquiries by product, leading to complications when accumulating data. Therefore, they implemented this system. They are now able to manage inquiries by product and type, resulting in smoother operations. [Implementation Results] - Inquiries can now be managed by product and type, leading to smoother operations. - Analysis has become smoother, allowing for the PDCA cycle to be implemented. - Information sharing both internally and externally has become more efficient. *For more details, please refer to the PDF document or feel free to contact us.

By linking marketing, sales support, support (inquiry management), sales management, and other information to each customer’s information, it is possible to achieve company-wide centralized management. 【Strengths of Thinking Lead × F-RevoCRM】 ■Problem Solving We are well-versed in solutions to corporate challenges and the utilization of F-RevoCRM, allowing us to work together on solutions tailored to business issues across various industries. ■Cost Reduction Since there are no licensing fees, there is no need to limit the number of users, enabling company-wide usage. ■Flexibility Even after operations begin, customization can be accommodated to align with your company’s operations if necessary. ■Digitalization Support By utilizing the additional option of a customer portal (dedicated site for customers), it is possible to advance the digitalization of interactions with customers. *Please feel free to contact us for more details.

We would like to introduce a case study of Hirokei Co., Ltd. implementing "F-RevoCRM." Before the system was introduced, the company managed inquiries using Excel and Access ledgers, but they did not have a management system in place to respond to all inquiries smoothly. Therefore, they implemented our system. It centralized the management of inquiries to ensure there were no oversights in responses, and additionally, we provided a portal site to visualize the progress for customers. 【Case Overview】 ■ Purpose: Strengthening the support system ■ Usage: Management of customer inquiries related to the system 【Implementation Results】 ■ Centralized management of inquiries to ensure no oversights in responses ■ Provided a portal site to visualize progress for customers ■ Created content similar to an FAQ page, allowing customers to resolve their own questions by accumulating knowledge about inquiries within the company ■ Eliminated dependency on specific individuals in business operations *For more details, please refer to the PDF document or feel free to contact us.

- Although we introduced CRM, it did not take hold and ended up failing. - Overall, the system is not being used. - It does not fit our business operations, and we ended up managing everything with Excel... This seminar is a must-see for those in this situation! In this seminar, we will cover a wealth of topics that are key to successfully implementing CRM, starting from the transition from ERP to CRM and including tips on how to effectively utilize CRM for business efficiency. If you would like to watch the full webinar video, please apply through the dedicated form. Application link: https://bd.thinkingreed.co.jp/ma/sitedlseminar-viewing-majisemi221117 This seminar is packed with tips to avoid failing in CRM implementation, so please be sure to check it out.

We will introduce a case study utilizing F-RevoCRM to streamline sales schedule management. Schedule management is crucial in sales activities. F-RevoCRM centralizes the schedules of the sales team and supports efficient business operations. 【Real-time Schedule Sharing】 By implementing F-RevoCRM, the schedules of sales representatives are shared in real-time, enhancing collaboration across the entire team. As a result, the time spent on adjusting schedules and avoiding meeting overlaps has been significantly reduced. 【Improvement in Business Efficiency】 The efficiency of sales activities has improved due to the streamlined schedule management. Since activity reports and team management can also be shared quickly, overall business efficiency has dramatically increased.

F-RevoCRM is an integrated customer management system that allows for centralized management of internal customer data. It can cover the entire process of managing seminars and exhibitions, as well as SFA functions such as customer and project management, and sales management including the creation of quotes, order processing, and invoicing. Additionally, it includes features for managing inquiries, complaints, and contracts. With many functions available, it can be customized to fit various industries and business models. Companies can flexibly configure F-RevoCRM according to their specific needs, optimizing particular business processes and workflows. *For information on the differences between F-RevoCRM Cloud and the OSS version of F-RevoCRM: https://f-revocrm.jp/2023/06/f-revocrm-diffoss/

This article introduces how to utilize the simple approval workflow feature of F-RevoCRM to centrally manage application and approval processes related to customers. For those considering the introduction of a CRM tool, efficient workflow management is a crucial point. F-RevoCRM offers flexible workflow settings and high operability, supporting the streamlining of business operations. 【Centralized Management of Application and Approval Processes】 By implementing F-RevoCRM, you can centrally manage applications and approval processes related to customers. This visualization of each person's tasks makes the approval process smoother. 【Rapid Response and Improved Business Efficiency】 The simple approval workflow feature accelerates the process from application to approval, enhancing response speed. This not only speeds up internal operations but also leads to increased customer satisfaction.

We will introduce a case where the integration of the core system and F-RevoCRM has achieved the efficiency of after-sales service operations. For companies that have already implemented a core system, integration with a CRM tool is essential for optimizing operations. F-RevoCRM boasts flexible customization and high integration capabilities, smoothly integrating the after-sales service process. ■Overview■ Due to structural reforms in the sales system, Company M could no longer continue using its existing sales management system. Aiming to streamline after-sales service operations, it integrated F-RevoCRM with the core system via API. 1. Centralized Data Management With real-time synchronization of data between the core system and CRM, duplication and omission of information have been eliminated. 2. Automation of Business Processes The API integration has automated data entry and update tasks that were previously done manually, significantly reducing work time. 3. Faster Customer Response Real-time data sharing has enabled quicker and more accurate responses to customer inquiries.

For companies aiming to improve the operational efficiency of their call centers, F-RevoCRM is the optimal solution. This time, we will introduce the case of Kyuhen Co., Ltd., which achieved operational efficiency in its call center by implementing F-RevoCRM. ■ Background of F-RevoCRM Implementation Kyuhen Co., Ltd. is a company that provides transformers and home electrical appliances. Due to the aging of their traditional customer management system, they implemented F-RevoCRM to enhance the operational capabilities of their call center. They focused on cost and support systems, which led to the decision to implement it. ■ Challenges Before Implementation - The process of sending repair requests and reports via fax and confirming them over the phone was cumbersome. - The status of outsourced service providers could not be checked in real-time. - They were unable to respond quickly to customer inquiries about progress, leading to troubles and complaints. ■ Changes After Implementing F-RevoCRM The following effects were observed after the implementation of F-RevoCRM: - The amount of manageable information increased, expanding the range of system use. - Additional unique features from Kyuhen allowed for smoother interactions with users. - Support responses and system modifications became more prompt.

In the shipping industry, regular inspections, maintenance, and management of repair histories for hulls are crucial for safe operations and maintaining asset value. Particularly when multiple personnel or contractors are involved, delays in information sharing or deficiencies in records can lead to delays in response and a decline in quality. In hull maintenance, it is essential to accurately grasp past repair histories, used parts, and inspection schedules to ensure prompt and precise responses. Our equipment maintenance and management system addresses these challenges, achieving improved operational efficiency and response quality. 【Usage Scenarios】 - Centralized management of hull inspection, maintenance, and repair histories - Management of regular maintenance schedules - Parts management for hulls and onboard equipment - Information sharing with contractors 【Benefits of Implementation】 - Consistent responses based on past histories, even when personnel change - Visualization of the progress of inspections and repairs to support quick decision-making - Easy access to necessary documents (drawings, reports, etc.) - Prevention of oversight in responses through alert notifications for contract renewals and parts replacement timing.

In the agricultural sector, proper management and maintenance of agricultural machinery significantly impact yield and operational efficiency. Particularly when owning multiple pieces of equipment that require daily inspections and repairs, it is essential to maintain accurate records and share the inspection, maintenance, and repair history, considering the risk of breakdowns during the absence of responsible personnel or due to prolonged use. Personalization of records and oversight can increase downtime of agricultural machinery and lead to delays in work plans. Our equipment maintenance and management system addresses these challenges, supporting the maintenance of machinery uptime and improving operational efficiency. 【Use Cases】 - Management of regular inspection schedules for agricultural machinery - Centralized management of repair histories and parts replacement records - Rapid information sharing during the absence of responsible personnel - Understanding the status of maintenance contracts for agricultural machinery 【Benefits of Implementation】 - Reduction of risks associated with unexpected machinery breakdowns - Improved uptime through optimized maintenance planning - Maintenance of quality of response through smooth information sharing among personnel - Realization of long-term asset management for agricultural machinery

In the food processing industry, regular inspections, maintenance, and accurate management of repair histories are essential to ensure product safety and maintain hygiene standards. In particular, to prevent foreign matter contamination and quality deterioration, it is necessary to constantly monitor the operational status and maintenance history of equipment, requiring prompt and appropriate responses. Our equipment maintenance and management system contributes to solving these challenges by maintaining quality of response even when personnel change and achieving operational efficiency. 【Usage Scenarios】 - Management of inspection and maintenance histories for manufacturing line equipment - Maintenance records for equipment related to hygiene management - Progress management from repair requests to completion - Management of regular cleaning and maintenance schedules 【Benefits of Implementation】 - Support for compliance with hygiene management standards - Reduction of production stoppage risks due to equipment troubles - Standardization and improvement of response quality - Smooth handover of operations in the absence of responsible personnel

In aircraft maintenance, accurate management of detailed inspection, maintenance, and repair records is essential to maintain the safety and reliability of the aircraft. If the responsible personnel change, the lack of accurate transfer of past maintenance history and specifications can lead to delays in response and a decline in quality. Additionally, information sharing and standardization are required in the complex maintenance processes and coordination with numerous stakeholders. Our equipment maintenance and management system addresses these challenges and supports the efficiency and quality maintenance of maintenance operations. 【Usage Scenarios】 - Management of aircraft regular inspections and maintenance history - Recording and tracking of parts replacement and repair history - Management of maintenance schedules and progress sharing - Document management of maintenance manuals, drawings, etc. - Coordination and progress sharing with contractors 【Benefits of Implementation】 - Smooth information sharing among personnel to prevent oversight - Support for accurate decision-making based on past actions through centralized management of maintenance history - Standardization of business processes leading to uniform maintenance quality - Rapid decision-making and response through real-time information sharing - Immediate reference to necessary information through document management functions

In the manufacturing industry, the stable operation of equipment is directly linked to maintaining productivity, which requires accurate management of inspection, maintenance, and repair histories, as well as prompt and appropriate responses. If the person in charge is absent or during handovers, unclear past response histories or lack of information sharing can lead to delays in response and a decline in quality, potentially resulting in a decrease in equipment operating rates. This system addresses these challenges by centrally managing inspection, maintenance, and repair histories and standardizing maintenance operations, ensuring that the quality of responses is maintained even when personnel change, thereby achieving operational efficiency. 【Usage Scenarios】 - Management of regular inspection and maintenance schedules - Management of response histories for unexpected failures or repair requests - Aggregation of equipment and device information by customer - Management of maintenance contract details and renewal dates 【Benefits of Implementation】 - Standardization of response quality through enhanced information sharing among personnel - Improved operational efficiency by preventing oversight and reliance on specific individuals - Rapid problem-solving based on past histories - Contribution to maintaining and improving equipment operating rates