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  6. Why do CRM implementations fail? Why do we revert back to Excel?

Why do CRM implementations fail? Why do we revert back to Excel?

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last updated:Aug 18, 2026

シンキングリード 東京本社、大分オフィス
シンキングリード 東京本社、大分オフィス
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Webinar video released! Why do CRM implementations fail? Why do we revert back to Excel?

- Although we introduced CRM, it did not take hold and ended up failing. - Overall, the system is not being used. - It does not fit our business operations, and we ended up managing everything with Excel... This seminar is a must-see for those in this situation! In this seminar, we will cover a wealth of topics that are key to successfully implementing CRM, starting from the transition from ERP to CRM and including tips on how to effectively utilize CRM for business efficiency. If you would like to watch the full webinar video, please apply through the dedicated form. Application link: https://bd.thinkingreed.co.jp/ma/sitedlseminar-viewing-majisemi221117 This seminar is packed with tips to avoid failing in CRM implementation, so please be sure to check it out.

    SFA/Sales Support System
majisemi_implementation-crm.png

Why do CRM implementations fail? Why do we revert back to Excel?

majisemi_implementation-crm.png
majisemi_implementation-crm.png
  • Related Link - https://f-revocrm.jp/2022/11/majisemi_implementati…
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basic information

"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations, including general uses such as customer information management and sales support, as well as specific applications in the medical industry for managing patient information and in the real estate industry for managing property information, allowing for flexible customization to meet corporate needs. ▼ Features - Integrated Customer Management System: Streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Leverages the characteristics of open source (OSS) to enable customization that is optimal for the user's operations and environment. Additionally, data integration with other systems via API connections is easily achievable. - Diverse Implementation Options: Can be flexibly selected for both on-premises and cloud environments, expanding the choices for implementation methods. - Reliable Support System: Provides support tailored to the company's operations from implementation to operation. Comprehensive support is available to ensure a worry-free experience for first-time implementations.

Price information

■F-RevoCRM Cloud Edition monthly license (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.

Price range

P2

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P2

※For F-RevoCRMCloud, you can start using it as early as the same day by applying online.

Applications/Examples of results

■Implementation Examples - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this system. This allows for centralized management of customer, equipment, and maintenance information, thereby improving operational efficiency. - Medical Industry: At Yamato Clinic of the Enjin Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, enabling customer management up to the registration of electronic medical records. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, improving the speed and quality of customer responses. Implementation Examples ▶ https://f-revocrm.jp/instance/

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Simple Guidebook for CRM Implementation

Simple Guidebook for CRM Implementation

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F-RevoCRM Industry-Specific Case Study Collection

F-RevoCRM Industry-Specific Case Study Collection

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Company information

シンキングリード

シンキングリード 東京本社、大分オフィス

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We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.

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