Zero omissions in response even with changes in personnel. A maintenance system that supports hygiene management.
In the food processing industry, regular inspections, maintenance, and accurate management of repair histories are essential to ensure product safety and maintain hygiene standards. In particular, to prevent foreign matter contamination and quality deterioration, it is necessary to constantly monitor the operational status and maintenance history of equipment, requiring prompt and appropriate responses. Our equipment maintenance and management system contributes to solving these challenges by maintaining quality of response even when personnel change and achieving operational efficiency. 【Usage Scenarios】 - Management of inspection and maintenance histories for manufacturing line equipment - Maintenance records for equipment related to hygiene management - Progress management from repair requests to completion - Management of regular cleaning and maintenance schedules 【Benefits of Implementation】 - Support for compliance with hygiene management standards - Reduction of production stoppage risks due to equipment troubles - Standardization and improvement of response quality - Smooth handover of operations in the absence of responsible personnel
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basic information
【Features】 - Equipment and Device Management: Centralized management of information on delivered equipment and parts by customer. - Inquiry and Maintenance Response History Management: Visualization of the history from reception to completion of responses to prevent oversight and reliance on specific individuals. - Schedule Management: Management of regular maintenance and inspection schedules. - Document Management: Centralized management of files such as drawings, reports, and manuals. - Alert Notifications: Automatic notifications a few days before the replacement time for equipment and parts or contract renewal dates. 【Our Strengths】 As the developer of the OSS-based CRM "F-RevoCRM," we support companies in their digital transformation (DX) and business improvement. We address the challenges faced by the maintenance and after-sales service departments in the manufacturing industry and advocate for the realization of "smart business" that goes beyond mere system implementation. Leveraging the flexible customization capabilities unique to open source, we provide consistent support from business organization to system construction, maintenance phases, and in-house production assistance. We enable system operations tailored to your company, free from the constraints of packaged solutions or dependence on specific vendors.
Price information
■Price: Plans based on the number of users Cloud version for 1 to 5 users: from 10,000 yen per month (excluding tax) / Enterprise version for 1 to 5 users: from 15,000 yen per month (excluding tax) ■Free trial: Available (support can be used during the trial) *Cloud version only ■Implementation cost: No initial implementation cost for the Cloud version *For more details, please feel free to contact us.
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Applications/Examples of results
■Qhen Co., Ltd. (Equipment Manufacturing and Management Business / 150 employees)■■ Introduced F-RevoCRM to the call center operations for receiving repair requests for water heaters. Contractors can now directly check repair requests and register their response status from the customer portal, allowing the call center to monitor progress in real-time. This has improved the quality of customer service. ■Environmental Improvement Business Company N (Environmental Measurement and Facility Management / 150 employees)■■ Consolidated customer and equipment information, which was previously fragmented by department, into F-RevoCRM. This allows for cross-departmental visibility of past projects and contact history on a corporate level, leading to an increase in proposal opportunities and the development of new sales strategies.
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.
