Equipment Maintenance and Management System for the Manufacturing Industry
F-RevoCRM
Zero oversight in response even with personnel changes. A maintenance management system that eliminates dependency on individuals.
In the manufacturing industry, the stable operation of equipment is directly linked to maintaining productivity, which requires accurate management of inspection, maintenance, and repair histories, as well as prompt and appropriate responses. If the person in charge is absent or during handovers, unclear past response histories or lack of information sharing can lead to delays in response and a decline in quality, potentially resulting in a decrease in equipment operating rates. This system addresses these challenges by centrally managing inspection, maintenance, and repair histories and standardizing maintenance operations, ensuring that the quality of responses is maintained even when personnel change, thereby achieving operational efficiency. 【Usage Scenarios】 - Management of regular inspection and maintenance schedules - Management of response histories for unexpected failures or repair requests - Aggregation of equipment and device information by customer - Management of maintenance contract details and renewal dates 【Benefits of Implementation】 - Standardization of response quality through enhanced information sharing among personnel - Improved operational efficiency by preventing oversight and reliance on specific individuals - Rapid problem-solving based on past histories - Contribution to maintaining and improving equipment operating rates
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【Features】 - Centralized management of property, equipment, and maintenance contract information - Visualization of the history from inquiry to completion of response, preventing dependency on specific individuals - Management function for regular maintenance and inspection schedules - Document management function for drawings, reports, etc. - Management of estimates and billing data, along with PDF report creation function 【Our Strengths】 As the developer of the OSS-based CRM "F-RevoCRM," we support companies in their digital transformation (DX) and business improvement. We provide consistent support from business organization to system construction, maintenance phase, and in-house production support, addressing the challenges faced by the maintenance and after-sales service departments in the manufacturing industry, enabling you to implement a system operation tailored to your needs without being constrained by package limitations or dependence on specific vendors.
Price information
■Price: Plans based on the number of users Cloud version for 1 to 5 users: From 10,000 yen per month (excluding tax) / Enterprise version for 1 to 5 users: From 15,000 yen per month (excluding tax) ■Free trial: Available (support can be used during the trial period) *Cloud version only ■Implementation cost: No initial implementation cost for the Cloud version *For more details, please feel free to contact us.
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■Qhen Co., Ltd. (Equipment Manufacturing and Management Business / 150 employees)■■ Introduced F-RevoCRM for the call center operations handling repair requests for water heaters. Contractors can now directly check repair requests and register their response status from the customer portal, allowing the call center to monitor progress in real time. This has improved the quality of customer service. ■Environmental Improvement Business Company N (Environmental Measurement and Facility Management / 150 employees)■■ Consolidated customer and equipment information that was previously fragmented across departments into F-RevoCRM. This enabled cross-departmental access to past projects and contact history on a corporate level, leading to an increase in proposal opportunities and the development of new sales strategies.
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At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.
