Streamlining after-sales service with F-RevoCRM integration in the core system!
Achieve rapid and high-quality after-sales service with centralized management of customer information!
We will introduce a case where the integration of the core system and F-RevoCRM has achieved the efficiency of after-sales service operations. For companies that have already implemented a core system, integration with a CRM tool is essential for optimizing operations. F-RevoCRM boasts flexible customization and high integration capabilities, smoothly integrating the after-sales service process. ■Overview■ Due to structural reforms in the sales system, Company M could no longer continue using its existing sales management system. Aiming to streamline after-sales service operations, it integrated F-RevoCRM with the core system via API. 1. Centralized Data Management With real-time synchronization of data between the core system and CRM, duplication and omission of information have been eliminated. 2. Automation of Business Processes The API integration has automated data entry and update tasks that were previously done manually, significantly reducing work time. 3. Faster Customer Response Real-time data sharing has enabled quicker and more accurate responses to customer inquiries.
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basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations, such as general applications like customer information management and sales support, as well as specific needs in industries like healthcare for managing patient information and real estate for managing property information, allowing for flexible customization tailored to corporate needs. ▼ Features - Integrated Customer Management System: Streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Utilizes the characteristics of open source (OSS) to enable customization that best fits the user's business and environment. Additionally, data integration with other systems through API connections is easily achievable. - Diverse Implementation Options: Can be flexibly selected for both on-premises and cloud environments, expanding the choices for implementation methods. - Reliable Support System: Provides support tailored to the company's operations from implementation to operation. Comprehensive support is available to ensure a smooth experience for first-time implementations. Support System: Offers support tailored to the company from implementation to operation.
Price information
■F-RevoCRM Cloud Edition Monthly License (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.
Price range
P2
Delivery Time
※For F-RevoCRMCloud, you can start using it as early as the same day with an application made online.
Applications/Examples of results
■Implementation Examples - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this system. This allows for centralized management of customer, equipment, and maintenance information, thereby improving operational efficiency. - Medical Industry: At Yamato Clinic of the Enjin Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, enabling customer management up to the registration of electronic medical records. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, enhancing the speed and quality of customer responses. Implementation Examples ▶ https://f-revocrm.jp/instance/
Detailed information
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The response time from receiving a quotation request from customers to creating and responding with the quotation has dramatically improved, allowing for 70-80% of requests to be answered on the same day.
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Reduction of Duplicate Registrations and Improvement of Searchability By integrating the core system with F-RevoCRM, registrations have been consolidated into F-RevoCRM, reducing inefficient duplicate registration tasks.
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Company information
We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.
