シンキングリード Product Lineup

Have you ever wondered, 'Customer complaints are increasing, but are we really able to respond properly to our clients?' To address this, we have prepared a simple checklist to help you understand where the causes of customer attrition lie and how to improve them! - It takes a long time to respond to customer inquiries - We receive similar complaints repeatedly - We cannot track the movements of employees who are out of the office - Customer information is managed separately within the company If you relate to any of these issues, please give it a try!

White Paper on Business Model Transformation "The Value Provided by F-RevoCRM" Now Available for Free! Currently, in response to changes in customer values and the increase in competitors, more companies are transitioning their business models from a one-time sale model to a service-oriented model. This white paper explains how companies facing challenges in customer management can transition from a one-time sale business to a service-oriented business, and the effects that F-RevoCRM can bring. ■ From "Product" Centric to "Customer" Centric Unlike the traditional "one-way" business model where "selling a product is the end," the spread of digital technology is making the "service-oriented business" that continuously provides services an important business model for the future. To continuously provide services, it is crucial to effectively utilize customer information. CRM consolidates and manages all customer information in one place, allowing for improvements in services and products based on needs, thereby realizing a service-oriented business. ■ Contents - Background of CRM Demand - Why F-RevoCRM? - About System Implementation - What You Can Do with F-RevoCRM

"The price competition is fierce, and profit margins are not increasing." "After delivery, there is no contact with the customer." "We are unable to monetize maintenance and after-sales services." One approach that is gaining attention to address these issues is "servitization." This article will clearly explain the background of why servitization is gaining attention, as well as its benefits and challenges. If you want to organize key points for your company's efforts in servitization, please use this as a reference. *You can view the detailed content of the article through the related links. For more information, please download the PDF or feel free to contact us.*

Even though a CRM is implemented, it’s not uncommon to find that the updating of customer information has come to a halt. While project and inquiry management may be functioning, if the customer information itself remains outdated, the CRM cannot be fully utilized. In this article, we will organize the reasons why information updates may stop even when a CRM appears to be in use, as well as typical patterns of information loss during transfers or handovers. Furthermore, we will introduce the mindset needed to maintain customer information in a "continuously updated state" and the design points necessary to prevent dependency on specific individuals. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.*

"Changes in specifications received by the sales department are not communicated to the manufacturing site." "The latest drawing information is not shared, leading to rework." "The maintenance department is unable to grasp the special notes at the time of delivery." Such inter-departmental coordination mistakes are not uncommon in the manufacturing industry. Additionally, there are many cases where customer interaction history and equipment information are managed separately, resulting in fragmented information. A useful tool for solving these issues is CRM (Customer Relationship Management System). In this article, we will explain the reasons why CRM is needed in the manufacturing industry, the business challenges that can be improved through its implementation, and how to effectively establish it on-site along with selection points. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us directly.*

In BtoB companies, streamlining inquiry management and after-sales service has become a significant challenge. Information is dispersed among different representatives, leading to inconsistencies in responses. It is difficult to search for past interactions, resulting in the same questions being answered multiple times. Progress and history are not shared, which can lead to missed responses. These situations can lead to decreased customer satisfaction and increased workload. These challenges can be improved by systematizing inquiry management using CRM (Customer Relationship Management) systems. In this article, using F-RevoCRM as an example, we will specifically explain how to combine features such as "customer management," "ticket management," "activity management," and "daily reports" to streamline inquiry responses and enhance the quality of after-sales service. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us directly.*

Thinking Reed Co., Ltd. has published a white paper titled "The Value Provided by F-RevoCRM," which explains the concepts for transforming business models, on the F-RevoCRM website on August 3. It is available for free download by anyone. Currently, in response to changes in customer values and the increase in competitors, more companies are transforming their business models from a one-time sale approach to a service-oriented approach in order to survive. *For more details, you can view the article through the related links. For more information, please download the PDF or feel free to contact us.

"Despite implementing CRM, it is not being used on-site." "The input has not become established, and we ended up reverting to Excel management." Such challenges can arise in CRM implementation projects. One reason is that the actual business practices on-site are not sufficiently understood before implementation. If the requirements definition progresses while there are discrepancies with the actual business flow and operations, it results in a CRM that is difficult for the on-site staff to use, making it hard to establish. To prevent such discrepancies, conducting business hearings before implementation is essential. This article explains how to conduct business hearings to ensure successful CRM implementation and how to connect the results of the hearings to requirements organization. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.

When visualizing business processes, issues that are usually hard to see, such as reliance on specific individuals, duplicate data entry, waiting for approvals, and information silos between departments, become apparent. To improve these issues, it is important to capture the entire business process, including not only internal operations but also interactions with customers. This article explains the basic steps to achieve business process visualization, as well as the characteristics and distinctions of representative methods. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.*

As DX progresses, the number of companies and organizations, including municipalities, considering the implementation of CRM systems is on the rise year by year. However, due to the significant costs and time involved in implementation, there are cases where organizations hesitate to proceed because of concerns such as "Will we be able to use it effectively?" and "Does it fit our actual operations?" One method to address these pre-implementation anxieties and questions, and to advance the selection of a system that suits the business, is PoC (Proof of Concept). *For more detailed information, you can view the related links. For further details, please download the PDF or feel free to contact us.*

The F-RevoCRM implementation consulting service aims to ensure that the introduction of CRM does not end up being merely a formality, but is actually utilized within the company and leads to business improvements. Implementing CRM is not complete by simply introducing a system. It requires planning and support focused on operations, such as organizing requirements, establishing it in the field, and aligning the understanding among stakeholders. *For more detailed information, you can view it through the related links. For more details, please download the PDF or feel free to contact us.*

A customer portal is a members-only site where customers and business partners can log in to make inquiries, check transaction history, and view various types of information. There has been an increasing number of cases where it is implemented to improve the efficiency of inquiry responses and standardize information sharing, and in recent years, it has become common to operate it in conjunction with CRM systems. This article will explain the basic structure of customer portals, their advantages and disadvantages, and the implementation methods in order. *For detailed content of the article, you can view it through the related links. For more information, please download the PDF or feel free to contact us.*

A CRM (Customer Relationship Management) system is an essential tool for companies to deepen their relationships with customers and operate their business effectively. However, there are various types of CRM systems, and the features offered by each product differ. So, what are the basic functions of CRM? In this article, we will categorize the functions of representative CRM systems and introduce how they can specifically benefit different types of businesses. *For detailed content of the article, you can view it through the related links. For more information, please download the PDF or feel free to contact us.*

Are you considering the introduction of a CRM tool but unsure "which one to choose"? In this article, we will clearly explain four important points to check in advance to determine the most suitable CRM tool for your company. *You can view the detailed content of the article through the related link. For more information, please download the PDF or feel free to contact us.*

In BtoB sales, you must simultaneously manage many tasks every day, such as lead acquisition, customer management, checking project progress, creating estimates, recording activities, and submitting daily reports. When managing these tasks separately with Excel or paper, information can become dispersed, leading to missed follow-ups or unnecessary time spent on understanding the situation. Even if you have heard that "implementing a CRM can improve efficiency," many may find it difficult to specifically imagine how it would benefit their own sales operations. In this article, we will use the module structure of F-RevoCRM as an example to concretely introduce how it can be utilized in the sales field. Please try to relate it to your own sales activities and find points where you think, "This could be useful." *For detailed content of the article, you can view it through the related links. For more information, please download the PDF or feel free to contact us.

Many companies start with the expectation that 'implementing a CRM will immediately improve operational efficiency.' However, the reality is that the challenges of CRM implementation are not so simple. Just introducing a system alone will not fully realize the benefits that should be gained. In this article, we will clearly introduce the necessary preparations for successfully implementing a CRM and five important points to keep in mind. *For detailed content of the article, you can view it through the related links. For more information, please download the PDF or feel free to contact us.

"What should we tackle first to promote DX?" - Many companies are facing this question. Often overlooked behind flashy technologies, the management of customer information, a "humble yet important" area, may hold the key to successful DX. This article will discuss the role of CRM, which is gaining attention as a foundation for promoting DX. *For detailed content of the article, please refer to the related link. For more information, feel free to download the PDF or contact us.

Customer orientation is a management philosophy that places "customer understanding" at the center of corporate activities and continuously provides value in line with customer needs. However, in reality, many companies face challenges such as customer information being dispersed across departments and individuals, leading to inconsistencies in responses and an inability to grasp customer needs. To realize customer orientation, a system that repeatedly understands, responds to, and improves based on customer data is necessary, rather than just a "philosophy." This article will clearly explain the essence of customer orientation and the role of CRM within it. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.*