Explaining the points for advancing and organizing requirements! Also introducing precautions during the hearing process.
"Despite implementing CRM, it is not being used on-site." "The input has not become established, and we ended up reverting to Excel management." Such challenges can arise in CRM implementation projects. One reason is that the actual business practices on-site are not sufficiently understood before implementation. If the requirements definition progresses while there are discrepancies with the actual business flow and operations, it results in a CRM that is difficult for the on-site staff to use, making it hard to establish. To prevent such discrepancies, conducting business hearings before implementation is essential. This article explains how to conduct business hearings to ensure successful CRM implementation and how to connect the results of the hearings to requirements organization. *For detailed content of the article, please refer to the related links. For more information, feel free to download the PDF or contact us.
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*You can view the detailed content of the article through the related link. For more information, please download the PDF or feel free to contact us.*
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*You can view the detailed content of the article through the related link. For more information, please download the PDF or feel free to contact us.*
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We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.
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