Zero omissions in response even with personnel changes. Elimination of dependency on individuals for hull maintenance.
In the shipping industry, regular inspections, maintenance, and management of repair histories for hulls are crucial for safe operations and maintaining asset value. Particularly when multiple personnel or contractors are involved, delays in information sharing or deficiencies in records can lead to delays in response and a decline in quality. In hull maintenance, it is essential to accurately grasp past repair histories, used parts, and inspection schedules to ensure prompt and precise responses. Our equipment maintenance and management system addresses these challenges, achieving improved operational efficiency and response quality. 【Usage Scenarios】 - Centralized management of hull inspection, maintenance, and repair histories - Management of regular maintenance schedules - Parts management for hulls and onboard equipment - Information sharing with contractors 【Benefits of Implementation】 - Consistent responses based on past histories, even when personnel change - Visualization of the progress of inspections and repairs to support quick decision-making - Easy access to necessary documents (drawings, reports, etc.) - Prevention of oversight in responses through alert notifications for contract renewals and parts replacement timing.
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basic information
【Features】 - Property Management: Centralized management of hull information for each customer (shipowner) - Equipment and Device Management: Aggregated management of information on onboard equipment and parts by customer - Maintenance Contract Management: Overview of maintenance contract details, renewal dates, and contract status - Inquiry and Maintenance Response History Management: Visualization of the history from reception to completion to prevent oversight and dependency on individuals - Schedule Management: Management of regular maintenance and inspection schedules - Document Management: Centralized management of files such as drawings, reports, and manuals - Alert Notifications: Automatic notifications a few days before the replacement timing of equipment and parts or contract renewal dates - Customer Portal: A dedicated portal site for agents and customers to share response status in real-time
Price information
■Price: Plans based on the number of users Cloud version for 1 to 5 users: From 10,000 yen per month (excluding tax) / Enterprise version for 1 to 5 users: From 15,000 yen per month (excluding tax) ■Free trial: Available (Support can be used during the trial) *Cloud version only ■Implementation cost: No initial implementation cost for the Cloud version *For more details, please feel free to contact us.
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Applications/Examples of results
■ Kyuhen Co., Ltd. (Equipment Manufacturing and Management Business / 150 employees) ■ Introduced F-RevoCRM to the call center operations for receiving repair requests for water heaters. Contractors can now directly check repair requests and register their response status from the customer portal, allowing the call center to monitor progress in real-time. This has improved the quality of customer service. ■ Environmental Improvement Business Company N (Environmental Measurement and Facility Management / 150 employees) ■ Consolidated customer and equipment information, which was previously fragmented by department, into F-RevoCRM. This enables cross-departmental access to past projects and contact history on a corporate basis, leading to increased proposal opportunities and the development of new sales strategies. 【Our Strengths】 As the developer of the OSS-based CRM "F-RevoCRM," we support companies in their digital transformation (DX) and business improvement. We address the challenges faced by the maintenance and after-sales service departments in the manufacturing industry and advocate for the realization of "smart business" that goes beyond mere system implementation. Leveraging the flexible customization capabilities unique to open source, our strength lies in providing consistent support from business organization to system construction, maintenance phases, and in-house production assistance.
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.
