Breaking away from Excel! How local small and medium-sized enterprises achieved business improvement through CRM implementation.
We would like to introduce a case where our "F-RevoCRM" was implemented at Ooya Shokai Co., Ltd., a retail business located in Yufu City, Oita Prefecture. The company was managing customer information using Excel for each representative, which made it difficult to maintain consistency in customer data and resulted in extremely inefficient sales aggregation and information sharing. After the implementation, they successfully centralized customer information management and moved away from Excel. The entire company can now grasp customer situations, enabling speedy responses and the possibility of proposing additional services. [Purpose of Implementation] ■ Transitioning from multiple Excel customer management systems ■ Visualization of detailed service information ■ Improvement of customer satisfaction *For more detailed information about the case, please refer to the related links. Feel free to contact us for more details.
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【Results and Effects After Implementation】 ■Unified Management of Customer Information ■Rapid Customer Response ■Visualization of Service Usage Status *Details of the case can be viewed through the related links. For more information, please feel free to contact us.
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*You can view the details of the case from the related link. For more information, please feel free to contact us.*
Company information
We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.
