September 17th! Seminar on Information Utilization Strategies to Transform the Maintenance Department into a Revenue Engine
[Free Seminar] Would you like to transform the maintenance department into a "profit-generating department"?
【Apply here】 https://f-revocrm.doorkeeper.jp/events/199167 In the maintenance and after-sales service department, valuable information such as repair histories, customer issues, and contract and inspection timings is accumulated daily. On the other hand, the dispersion and personalization of information can lead to missed opportunities for customer support, contract renewals, and proposals. This seminar will explain the reality of opportunity loss that does not appear in the books and practical design concepts to transform the maintenance department into a "profit-generating department" in approximately 40 minutes. ◆ Do you have any of these concerns? ◆ - You can't find necessary repair histories or customer information quickly. - Work and know-how are concentrated on veterans or specific personnel. - You rely on people's memories for contract renewals and inspection timings. - Although a system has been implemented, it is not being utilized sufficiently. ◆ Seminar Content ◆ - Why does information in the maintenance department end up being "resolved and finished"? - The "silent churn" where customers leave without saying anything and the unseen opportunity loss. - Reasons why, even after implementing a system, information does not gather or is not utilized. - Ideas for utilizing maintenance information to connect to the next customer support or proposal opportunities.
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At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.
