IXIASOFT List of Products and Services

We would like to introduce a case study of the implementation of "IXIA CCMS" at Metso, a leader in mineral and metal processing technology. In the previous documentation environment, we faced multiple challenges, such as difficulties in maintaining content, which made it hard to streamline the documentation process. After the implementation, content management improved, and it became possible to efficiently localize into multiple languages. [Challenges] - Struggling to create documents with consistency and uniformity - Difficulties in content maintenance (numerous repetitive content, version tracking) - Insufficient search functionality for writers and users - High printing costs (some documents exceed 100,000 pages) - Lack of collaboration between geographically dispersed departments and internal teams *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of the implementation of "IXIA CCMS" at Énergir, a diverse energy company operating in Quebec and over ten states in the United States. The company aimed to acquire a system that would reduce dependence on individual personnel maintaining outdated technology and custom-built systems, while allowing any information to be output in a consistent format, improving the productivity level of writers, and protecting the integrity of training sources. By adopting a DITA XML architecture, they were able to leverage a range of new features without incurring the internal development costs associated with a custom solution. **Challenges of the Old System** - Difficult to manage documents on a shared drive - Lack of scalability - Difficult to maintain long-term - Unable to be supported by the corporate IT department *For more details, please refer to the related links or feel free to contact us.*

We would like to introduce a case study of the implementation of IXIASOFT's "DITA CMS" at AMD, which produces technical documents such as online help for OEM and ODM partners. The company was using unstructured tools and had implemented a dedicated single-source system, but the content lacked consistency, the quality varied from document to document, and the level of reuse was unsatisfactory. As a result of using the DITA CMS solution, localization costs were cut in half, the productivity of writers more than doubled, and the quality of documents improved. [Challenges] ■ Minimal content reuse ■ Rising localization costs ■ Unpredictable localization errors ■ Inconsistent brand management *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of the implementation of "DITA XML" and "IXIASOFT DITA CMS" as a documentation production solution at Intel FPGA. The company was spending time on tedious tasks such as formatting tables, adjusting page breaks, indenting text, managing spacing above and below paragraphs, and handling bullet points. After the implementation, the quality of documents improved, reducing the support burden on Altera's service technicians. It became possible to track who was working on files and which topics had already been used in documents. [Challenges] - Enhance the search functionality and improve user experience by delivering more HTML content with improved metadata. - Achieve efficiency through content reuse and increase the productivity of each writer. - Create more accurate documents that better match customer needs with DITA topics. - Shorten the publication cycle by using DITA in conjunction with a Component Content Management System (CCMS). *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study where Lyra Network, a provider of global payment services, implemented 'IXIA CCMS'. The company faced an increase in workload due to its growth, which necessitated improving the efficiency of document production. By adopting minimalism after implementation, clarity and efficiency in document creation focused on users have been achieved, while user comprehension has increased, enhancing the overall user experience. 【Challenges】 ■ It was necessary to perform multiple iterations at all appropriate points throughout the publications as needed. ■ The documents lacked consistency, were inaccurate, were lengthy, and took several weeks to produce, leading to delays in publication. ■ There was a growing demand to manually create content that addressed multiple types of products, currencies, payment methods, and customer-specific information. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where the world-renowned semiconductor manufacturer, ANALOG DEVICES, implemented 'IXIA CCMS'. The company was using the same structure for document creation, editing, and revision, which resulted in a lack of flexibility in the process and made governance virtually impossible. Therefore, there was a need to find a way to provide better services to customers and stakeholders. By adopting the DITA open standard and centralizing the structuring, standardization, creation, and management of content through a unified CCMS, they were able to efficiently integrate new content while maximizing content reuse and multi-channel publishing. [Issues] - Often, the context necessary for prioritization and appropriate resource allocation is not conveyed. - Lack of managed processes and workflows. - Changes may be erased by someone who does not follow the order. *For more details, please refer to the related links or feel free to contact us.

Dear Avalara, we would like to introduce a case where 'IXIA CCMS' was implemented as a foundational component of information architecture. The company required a system that offered both scalability and flexibility, as various authoring tools were being used across the organization. With the implementation, we were able to provide a single source knowledge center for both internal and external content, integration with the Salesforce support portal for agents and customers, and in-product contextual user assistance for customers. **Reasons to Choose IXIA CCMS** - Excellent authoring tools - Workflow management - Collaborative reviews - Scalable solutions - Comprehensive API - Strong partner ecosystem *For more details, please refer to the related links or feel free to contact us.*

Introducing a case study of the implementation of 'IXIA CCMS' for Sybase, a software manufacturer with 4,000 employees across 60 countries. The company had many suites and bundles, and the traditional distributed processes were insufficient. There was a need to operate all content as a cohesive product and to maintain a consistent appearance. After implementation, they were able to perform various processes with a single content repository and a refined user interface. [Main Drivers for CMS] - Content reuse across a wide range of software suites and bundles - Need for a common appearance - Increasing localization costs - Personnel distributed across various regions - Improvement in content accuracy *For more details, please refer to the related links or feel free to contact us.*