セールスフォース・ジャパン List of Products and Services

"Formulate strategies, lead organizations, and achieve results." This is true for both historical warlords and modern business leaders, and the essence of crises and opportunities remains the same. In this document, we will examine battles from the perspective of "what if they had utilized IT technology" through the lens of renowned generals who fought through the Warring States period. The insights derived from these results may also be applicable to the challenges faced by contemporary business leaders. [Table of Contents] *Excerpt ■ Is it unavoidable because it was an era without IT? Escaping a crisis by charging alone into an enemy camp of 80,000 [Battle of Kawagoe] ■ Nobunaga's foresight seen in the Battle of Okehazama, where information gathering was prioritized over enemy heads ■ Lack of departmental collaboration leading to the destruction of the "Wind, Forest, Fire, Mountain" strategy [Battle of Nagashino] ■ Was the cause of the three-day reign neglecting potential customers? [Incident at Honno-ji and Battle of Yamazaki] *For more details, please refer to the PDF document or feel free to contact us.

• Technical and Reference Books

The "Digital Transformation Practical Guidebook for the Manufacturing Industry" is a document that introduces the necessary concepts and improvement measures for the manufacturing industry, which faces challenges such as labor shortages and skill transfer, to enhance productivity. It discusses the disadvantages arising from the digitalization of information and the lack of internal information sharing, the benefits gained by thoroughly addressing these issues, and presents the seven steps taken by a long-established polishing-related manufacturer facing a management crisis to improve its performance. 【Document Overview】 Digital Transformation Practical Guidebook for the Manufacturing Industry ~Reviving from a negative operating profit of 1.3 billion yen to 500 million yen: The seven steps of digital transformation practiced by Mipox~ ■Why is digital transformation necessary for the manufacturing industry? - What are the must-have reasons for digital transformation in manufacturing? - Are many problems caused by information being "disconnected"? - The manufacturing industry becomes stronger when information is "connected" around the customer. ■Seven Steps of Digital Transformation Learned from Growing Companies - The seven steps of digital transformation that changed Mipox with Salesforce. - The product lineup of Salesforce that strengthens the manufacturing industry. *For more details, please refer to the "PDF Download."

• others

One of the challenges faced by many parts manufacturers is the communication gap that exists between the sales department, which directly interacts with customers, and the design and manufacturing departments. This handbook explains the system that allows the order process to be shared in real-time not only with the sales department but also with the design and manufacturing departments. [Contents of the Handbook] ■ The "3M" that still exists in design and manufacturing sites ■ Moving towards "team selling" that includes the design and manufacturing departments ■ A system for real-time sharing of sales activities with the design and manufacturing departments ■ Creating a sense of unity between the design and manufacturing departments and the sales department through bidirectional information sharing for each project ■ Rapidly identifying the causes of complaints and solving problems. Documenting response history as knowledge *For more details about the handbook, please refer to the "PDF Download."

• others

Efforts toward decarbonization have become a challenge that should be approached with determination, regardless of the size of the company. This handbook explains social trends toward decarbonization and covers essential aspects of digital transformation (DX) for visualizing business in the context of decarbonized management. [Contents of the Handbook] ■ Business environment surrounding the manufacturing industry ■ Decarbonized management begins with "visualization" ■ Salesforce Customer 360 and sustainability in manufacturing ■ "Team Selling," effective for calculating CO2 emissions ■ Automatic visualization of CO2 emissions with Net Zero Cloud *For more details about the handbook, please refer to the "PDF Download."

• others

The complex relationship between consumers and healthcare companies has changed significantly over the past two years. A Salesforce survey of 12,000 healthcare consumers worldwide highlights the importance and impact of increasing consumer trust, the factors that contribute to building trust, and the changes brought about by healthcare and life sciences organizations. [Handbook Contents] ■ Disruption in Healthcare ■ Satisfaction and Engagement Driven by Consumer Trust ■ Characteristics of Trusted Healthcare Companies ■ The Journey to Enhance Trust Across Healthcare and Life Sciences ■ Appendix - Subscriber Opinions on Insurance Companies - Patient Opinions on Healthcare Institutions - Patient Opinions on Pharmaceutical Companies - Consumer Opinions on Medical Device Manufacturers *For more details on the handbook, please refer to the "PDF Download."

• Corporate information portal/groupware

We will explore the conditions for successful digital transformation (DX) based on the case of the Misumi Group Headquarters, which launched a groundbreaking new business by combining the corporate culture of the manufacturing industry with digital technology and adopted highly reproducible digital utilization methods to strengthen its sales organization. This handbook will explain the challenges that companies need to overcome in DX. [Contents of the Handbook] ■ Challenges that companies need to overcome in DX ■ What is the new initiative "meviy" from Misumi Group Headquarters? ■ Launching a new business that requires customer development from zero recognition ■ Improving "Misumi's own" productivity, which became a challenge in the new organization ■ Productivity reform in marketing and sales: "Three Pillars" *For more details about the handbook, please refer to the "PDF Download."

• Other core systems

The manufacturing industry is experiencing a continuous weakening in business conditions. In this unpredictable situation, how can companies continue to secure sales? This is a significant challenge for current manufacturing equipment manufacturers. This handbook explains the establishment of the "three pillars" necessary for developing new customers by leveraging existing strengths. [Contents of the Handbook] ■ The manufacturing industry experiencing a continuous weakening in business conditions and its impact ■ Manufacturing equipment manufacturers deeply engaging with customers ■ Developing new customers by leveraging existing strengths: Establishment of the "three pillars" ◎ Sharing know-how between existing customer representatives and new customer representatives to maximize strengths ◎ Establishing a sales process led by technical professionals to engage more deeply with new customers ◎ Establishing a system for skill inheritance to sustain efforts in the long term *For more details about the handbook, please refer to "PDF Download."

• others

Generative AI is a general term for AI that produces entirely new text and image outputs. By utilizing generative AI, many benefits can be expected, such as improved operational efficiency and the creation of new ideas and content. While many people are interested, what is the actual situation regarding its use and concerns in the manufacturing industry? This survey report gathers real voices on "the use and challenges of generative AI in the manufacturing industry." [Contents of this document] ■ Current status of generative AI utilization ■ Concerns regarding the use of generative AI and their countermeasures ■ Explanation of the future direction of generative AI utilization *For details of the survey report, please refer to "PDF Download."

• others

One of the challenges faced by many parts manufacturers is the communication gap that exists between the sales department, which directly interacts with customers, and the design and manufacturing departments. This handbook explains the system that allows the process up to order receipt to be shared in real-time not only with the sales department but also with the design and manufacturing departments. [Contents of the Handbook] ■ The "3M" still present in design and manufacturing sites ■ Moving towards "team selling" that includes the design and manufacturing departments ■ A system for real-time sharing of sales activities with the design and manufacturing departments ■ Creating a sense of unity between the design and manufacturing departments and the sales department through bidirectional information sharing for each project ■ Quickly identifying the causes of complaints and resolving issues. Transforming response history into knowledge *For more details about the handbook, please refer to the "PDF Download."

• others