NPO諏訪圏ものづくり推進機構 Product Lineup

In the automotive industry's quality control, the precision and durability of parts are crucial. Particularly for components exposed to vibrations and shocks, the quality of sheet metal processing significantly affects the reliability of the product. Improper processing can lead to early deterioration or malfunction of the parts. CrestPrecision Co., Ltd.'s precision sheet metal processing balances high quality and short delivery times, supporting quality control for automotive parts. 【Application Scenarios】 - Prototyping automotive parts - Manufacturing fixtures for quality inspection - Low-volume, high-variety production 【Benefits of Implementation】 - Quality improvement through the supply of high-quality parts - Reduction of development time through short delivery responses - Cost reduction

In the aerospace industry, reducing the weight of aircraft is essential for improving fuel efficiency and performance. In particular, achieving weight reduction while maintaining strength is a significant design challenge. CrestPrecision Co., Ltd.'s precision sheet metal processing responds to this challenge with high quality and short delivery times. 【Application Scenes】 - Aircraft parts - Space exploration vehicle parts - Drone parts 【Benefits of Implementation】 - Improved fuel efficiency through weight reduction - Reduction in the number of parts - Increased design flexibility

In the medical device industry, the miniaturization and high precision of products are advancing, increasing the importance of precision sheet metal processing. In particular, high-quality processing is essential to ensure the safety and reliability of medical devices. CrestPrecision's die-less forming accommodates "vertical drawing" processing, which is impossible with other methods, providing high-quality products. 【Application Scenarios】 - Medical precision instruments - Surgical instruments - Inspection equipment 【Benefits of Implementation】 - Provision of high-quality products - Reduction of development time through short delivery times - Increased design flexibility

In the robotics industry, precise machining of parts is required to balance product performance and durability. In particular, lightweight and high-strength components are essential to ensure the robot's range of motion. Improper machining can lead to malfunctioning of the robot and a decrease in its lifespan. CREST PRECISION's die-less forming technology accommodates "vertical drawing" processes that are impossible with other companies' incremental forming and NC forming methods. Our cutting-edge die-less forming technology, which achieves drawing processes very close to those of conventional presses, combined with design expertise, years of know-how, and highly skilled craftsmen, exemplifies the collaboration of technology and craftsmanship that characterizes our company. 【Application Scenes】 - Robot arms - Joint parts - Exterior components 【Benefits of Implementation】 - Optimization of range of motion - Improved operational performance through weight reduction - Enhanced durability through high-precision part machining

In manufacturing process management, the establishment of an efficient production system is essential. In particular, the automation of manufacturing lines and thorough quality control are important. Accurate measurement and control are indispensable to suppress the occurrence of defective products and improve production efficiency. E.G. System Co., Ltd. supports the resolution of process management challenges through product planning, development, and design tailored to customer needs. 【Usage Scenarios】 - Automation of manufacturing lines - Thorough quality control - Establishment of measurement and control systems 【Effects of Implementation】 - Improvement of production efficiency - Reduction of defective product occurrence rate - Stabilization of quality

In the healthcare industry, accurate and prompt information transmission is essential for information sharing. Information related to patient diagnosis and treatment must be smoothly shared among healthcare professionals. Delays or errors in information sharing can lead to medical mistakes and pose risks to patient safety. E.G. System Co., Ltd. supports information sharing in medical settings through product planning, development, and design of computer peripherals. We believe that customer satisfaction contributes to the sustainability of corporate value. 【Usage Scenarios】 - Electronic medical record systems - Medical imaging management systems - Telemedicine systems 【Effects of Implementation】 - Increased efficiency in information sharing - Reduction of medical errors - Improvement in patient satisfaction

In the IT industry development scene, there is always a demand for improving product quality and shortening development time. Particularly in the development of computer peripherals, solving challenges at the design stage and being flexible during prototyping and manufacturing are crucial. E.G. System Co., Ltd. supports product development tailored to customer needs based on over 20 years of experience in inkjet technology. 【Usage Scenarios】 - Development of computer peripherals - Prototyping and mass production support - Consulting 【Benefits of Implementation】 - Shortened development time - Improved product quality - Support for solving technical challenges

In the process management of the manufacturing industry, the stable supply of high-quality lenses is a crucial factor that influences product quality and production efficiency. Particularly in products that require precise lenses, the quality of the lenses directly affects the performance of the final product. Poor lens assembly or misalignment can decrease product yield and potentially lead to increased costs. Nishimura Co., Ltd., with 30 years of experience in lens assembly, supports process management in the manufacturing industry by providing a stable supply of high-quality lenses. 【Application Scenarios】 - Manufacturing process for CCTV lenses - Manufacturing process for FA lenses - Process management of lenses in small-batch, diverse production 【Benefits of Implementation】 - Improved product quality through stable supply of high-quality lenses - Cost reduction through improved yield - Adaptation to small-batch, diverse production

In the medical industry, accurate information transmission is essential for information sharing. High-precision lens technology is required for imaging diagnostics and surgical assistance. The quality of the lenses significantly affects the accuracy of diagnoses and the safety of surgeries, making reliable lenses crucial. Nishimura Co., Ltd.'s lenses support information sharing in medical settings. 【Usage Scenarios】 - Endoscopes - Microscopes - Medical cameras 【Benefits of Implementation】 - Provides high-quality, high-precision images - Improves diagnostic accuracy - Enhances surgical safety

In the optical equipment industry, precise component machining is required to achieve high resolution. In particular, the housing that contains precision parts such as lenses and sensors greatly affects the performance of the product due to its high precision and quality. Even slight dimensional errors or distortions can lead to a decrease in optical performance. CrestPrecision Co., Ltd.'s precision sheet metal processing utilizes cutting-edge die-less forming technology to provide high-quality components with short lead times. 【Application Scenarios】 - Optical lenses requiring high-precision housings - Components for high-resolution cameras - Parts for precision measuring instruments 【Benefits of Implementation】 - Improved product performance through high-precision component machining - Reduced development time due to short lead times - Cost reduction through die-less forming

In the smart home industry, high-performance cameras and sensors are essential for enhancing security and improving convenience. The lenses equipped in these devices play a crucial role in providing clear images and enabling accurate information collection. The quality of the lenses significantly affects the system's performance, so reliable lenses are in demand. Nishimura Co., Ltd. offers high-quality lenses with 30 years of experience in lens assembly, contributing to the evolution of smart homes. 【Application Scenes】 - Smart home security systems - Surveillance cameras - Facial recognition systems 【Benefits of Implementation】 - High security through clear images - Improved convenience through accurate information collection - Enhanced system stability with reliable lenses

In manufacturing process management, the quality and efficiency of prototype and mass production of electronic components are crucial. Particularly in the assembly processes of electronic devices, optical devices, and information devices, accurate implementation and prompt responses are required. The services of Ings Shinano Co., Ltd. address these challenges. [Usage Scenarios] * Prototype implementation of electronic components * Establishment of mass production systems * Assembly processes for electronic devices, optical devices, and information devices [Benefits of Implementation] * Improved quality * Enhanced production efficiency * Reduced delivery times

In the medical industry, the reliability and safety of advanced medical devices are essential. For devices intended for information sharing, the precise implementation of electronic components and high-quality assembly significantly influence the performance and durability of the equipment. Malfunctions can lead to serious issues that affect patient safety. Ings Shinano Co., Ltd. supports the development of medical devices through the prototyping and mass production of electronic component implementation, as well as the assembly of electronic devices, optical devices, and information devices. 【Application Scenarios】 - Medical imaging diagnostic devices - Patient monitoring systems - Surgical support robots 【Benefits of Implementation】 - Improved reliability of devices through high-quality electronic component implementation - Ensured safety in medical settings - Long-term operation of products and stable performance maintenance

In the IT security industry, the reliability of electronic devices is crucial for advanced information protection. In particular, accurate implementation and assembly of electronic components are essential to prevent unauthorized access and information leaks. Improper implementation can lead to vulnerabilities in the equipment. Ingus Shinano Co., Ltd. supports the IT security field through prototype and mass production of electronic component implementation. 【Usage Scenarios】 - Security-related devices - Information devices - Optical devices 【Benefits of Implementation】 - Improved equipment reliability - Reduced risk of information leaks - Stable supply of products

In the energy industry, efficient power supply and stable operation of equipment are required. The reliability of electronic devices greatly affects energy efficiency, and the quality of components is crucial. The prototype and mass production of electronic components by Ings Shinano Co., Ltd. address these challenges. 【Application Scenarios】 - Solar power generation systems - Wind power generation systems - Smart grids 【Benefits of Implementation】 - Improved equipment reliability - Optimization of energy efficiency - Long-term cost reduction

In the medical industry's remote monitoring systems, accurate information transmission and reliable equipment are essential. Especially for ensuring patient safety, it is crucial to prevent equipment failures and malfunctions before they occur. The products of Sysmac Corporation address these challenges and contribute to enhancing the reliability of remote monitoring systems. 【Usage Scenarios】 - Manufacturing of medical devices - Telemedicine systems - Testing equipment 【Benefits of Implementation】 - Improved equipment reliability - Accurate information transmission - Ensured patient safety

In the space development industry, high reliability and durability are required for data collection in harsh environments. Particularly in operations in outer space, equipment failure can become a critical issue, making accurate data acquisition difficult. The products of Sysmac Corporation contribute to addressing these challenges through tooling, dedicated machines, and laser marking technology. 【Application Scenarios】 - Manufacturing parts for space probes - Manufacturing equipment for satellites - Producing fixtures for space experiments 【Benefits of Implementation】 - Improved reliability through high-precision parts manufacturing - Stabilization of data collection in harsh environments - Contribution to mission success

In the automation of the manufacturing industry, the establishment of an efficient production system is required. In particular, stabilizing quality and improving productivity are important challenges. The selection of jigs and dedicated machines greatly contributes to solving these challenges. The products of Sysmac Corporation support the optimization of manufacturing processes. 【Usage Scenarios】 - FA and vehicle parts manufacturing - Introduction of jigs and dedicated machines - Product labeling using laser marking 【Effects of Implementation】 - Improved production efficiency - Stabilization of quality - Cost reduction

In quality control within the manufacturing industry, a strict inspection system is required to ensure product reliability. Particularly for products that demand high precision, such as automotive parts and electronic circuit boards, the accuracy of visual inspections significantly affects product quality. Inadequate inspections can lead to the release of defective products and customer complaints. Sankyu Co., Ltd. responds to customers' "troubles" with the "eyes" of visual inspection cultivated through the manufacturing of B to C finished products. 【Usage Scenarios】 - Visual inspection of automotive parts - Visual inspection of electronic circuit boards - Visual inspection of fine probes for semiconductors - Sudden quality checks 【Benefits of Implementation】 - Early detection of defective products - Strengthening of quality control systems - Improvement of customer satisfaction

In the field of telemedicine, accurate operation and high reliability of medical devices are required. Especially for devices essential for patient diagnosis and treatment, precise assembly and quality control are crucial. Malfunctions can lead to delays in diagnosis or misdiagnosis. Sankyu Co., Ltd. contributes to telemedicine with its precision assembly technology and strict quality control system. 【Application Scenarios】 - Assembly of medical devices for telemedicine - Manufacturing of precision components such as medical monitors and cameras - Assembly of inspection equipment 【Effects of Implementation】 - Improved reliability of medical devices - Enhanced quality of telemedicine - Accurate information provision to patients

In the financial industry, the reliability of card readers in ATMs and self-service kiosks is crucial for preventing fraudulent use. Malfunctions in card readers can lead to customer losses and damage the reputation of financial institutions. Sankyu Co., Ltd. supports fraud detection in financial institutions through the manufacturing of finished card readers incorporated into ATMs and self-service kiosks. 【Usage Scenarios】 - ATMs - Self-service kiosks - Security systems equipped with card readers 【Benefits of Implementation】 - Prevention of fraudulent use through stable operation of card readers - Increased customer trust - Enhanced brand image of financial institutions

In the IT security industry, advanced technology and precise assembly are required. In particular, for security devices such as ATMs and card readers, high-precision assembly is essential to prevent unauthorized access and information leaks. The precision assembly technology of Sankyu Co., Ltd. addresses these challenges and provides highly reliable products. [Usage Scenarios] - ATMs - Automatic payment machines - Card readers [Benefits of Implementation] - Improvement in the quality of security devices - Reduction of unauthorized access risks - Gaining customer trust

In the manufacturing industry, there is always a demand for improved product quality and cost reduction. In particular, with the need for small-batch production and quick delivery, the efficiency of printing and processing operations is a significant challenge. The screen printing, special printing, and press processing by Pritech Co., Ltd. contribute to solving these challenges. 【Application Scenarios】 * Manufacturing of nameplates * Manufacturing of membrane switches * Manufacturing of touch panels * Manufacturing of printed circuit boards 【Benefits of Implementation】 * Stable supply of high-quality products * Reduction of manufacturing lead times * Achievement of cost reduction

In remote monitoring systems in the medical field, a reliable interface is essential for accurately understanding the patient's condition. In particular, considerations for operability, durability, and hygiene are crucial. An inadequate interface can lead to operational errors or system failures, potentially jeopardizing patient safety. The touch panels and membrane switches from Pritech Co., Ltd. address these challenges and enhance the reliability of remote monitoring systems. 【Usage Scenarios】 - Remote monitoring systems - Patient monitoring devices - Medical equipment operation panels 【Benefits of Implementation】 - Increased longevity due to high durability - Improved efficiency through high operability - Customization to meet diverse needs

The food and beverage industry is facing a serious labor shortage, making automation an urgent necessity. In particular, there is a growing demand to streamline tasks such as order taking and menu display without human intervention. Touch panels contribute to automation by solving these issues and enabling customers to place their own orders. 【Usage Scenarios】 - Order taking - Menu display - Payment 【Benefits of Implementation】 - Reduction in labor costs - Decrease in order mistakes - Improvement in customer satisfaction

In the logistics industry, tracking and managing products is essential for efficient operations. In particular, accurately understanding the location and condition of products leads to improved customer satisfaction. The implementation of tracking systems contributes to preventing loss and optimizing delivery times. The products of Pritech Co., Ltd. help solve these challenges. 【Usage Scenarios】 - Printing on product labels - Inventory management within warehouses - Tracking delivery status 【Effects of Implementation】 - Efficient logistics management based on accurate information - Improved customer satisfaction - Cost reduction

In the automotive industry's sensing technology, there is a demand for small, high-precision components. The reliability of sensor parts is crucial for improving vehicle safety and performance. Any defects can lead to malfunctions or decreased performance. Our company provides consistent support from mold design to precision press part processing, specializing in ultra-small press processing. 【Application Scenarios】 - Autonomous driving technology - Collision avoidance systems - In-vehicle sensors 【Benefits of Implementation】 - Supply of high-precision components - Improved quality - Cost reduction

In the robot control industry, precise manufacturing of small, intricate parts is essential. Particularly for components that influence the operational accuracy and durability of robots, high-quality processing is indispensable. Inadequate parts can lead to malfunctions or failures in robots. Our company provides comprehensive support from mold design to precision press part processing, specializing in ultra-small press processing. 【Application Scenarios】 - Joints of robotic arms - Sensor components - Connection parts for control boards 【Benefits of Implementation】 - Improved operational accuracy of robots - Enhanced product reliability - Cost reduction

In the machine tool industry, high-precision parts are essential for enhancing product performance and durability. Particularly in areas subjected to high loads or requiring precise movements, the accuracy of the parts significantly affects the overall quality of the product. Low-precision parts can lead to machine failures or performance degradation. Okaya Precision Industries Co., Ltd. consistently handles everything from mold design to precision press part processing, providing high-precision parts that contribute to improving the quality of our customers' products. 【Usage Scenarios】 - When high-precision press parts are needed - Parts that require durability - Parts that require precise movements 【Benefits of Implementation】 - Improvement in product quality - Enhancement of machine performance - Reduction of failure risks

In the food industry, ensuring product quality and safety is the top priority. Contamination by foreign substances and inadequate temperature control during the transportation process can lead to product quality deterioration and potential health hazards for consumers. As HACCP compliance is required, establishing an efficient and hygienic transportation system is essential. Maruyasu Machinery Co., Ltd. offers optimal solutions to these challenges in food transportation. 【Usage Scenarios】 - Transportation of raw materials, intermediate products, and final products in food factories - Movement of products on food processing lines - Supply to packaging and packing lines 【Benefits of Implementation】 - Reduction of foreign substance contamination risks - Achievement of HACCP compliance - Improvement of work efficiency - Maintenance of product quality

In the automotive assembly industry, accurate transportation of parts and efficient line construction are required. Particularly in assembly processes that handle a wide variety of parts, delays or incorrect transportation can lead to decreased production efficiency. Maruyasu Machinery's transport-saving machines and automation equipment contribute to these challenges with smooth transportation and high reliability. We can also propose system products tailored to customer needs. 【Usage Scenarios】 - Automotive parts assembly lines - Transportation of engines, chassis, and interior parts - Collaboration with automatic and dedicated machines 【Benefits of Implementation】 - Streamlining of assembly processes - Improvement in productivity - Stabilization of quality - Realization of labor savings

In the pharmaceutical packaging process, maintaining product quality and efficient production is essential. In particular, preventing foreign matter contamination and ensuring accurate weighing and filling are crucial. Improper packaging can lead to product quality deterioration and potential violations of regulations. Maruyasu Machinery Co., Ltd.'s conveying labor-saving machines and automation equipment address these challenges, contributing to the improvement of quality and efficiency in pharmaceutical packaging. 【Usage Scenarios】 - Pharmaceutical packaging lines - Conveying within clean rooms - Automated weighing and filling processes 【Benefits of Implementation】 - Reduced risk of foreign matter contamination - Improved work efficiency - Strengthened quality control

In quality control for the manufacturing industry, ensuring product reliability is crucial. The dimensional accuracy and surface quality of die-cast products influence product performance, and the occurrence of defective products leads to increased costs. Mec Co., Ltd.'s integrated die-casting system thoroughly manages quality at each stage by in-house production from mold design to forming and processing, providing high-quality products. 【Usage Scenarios】 - Quality control in the manufacturing of automotive parts, information devices, and industrial equipment - Improvement of dimensional accuracy and surface quality of die-cast products - Reduction of defective product occurrence rates 【Effects of Implementation】 - Stable supply of high-quality die-cast products - Reduction in quality control costs - Increased customer satisfaction

In the medical industry, the quality of components is crucial for medical devices that require high safety and reliability. To facilitate smooth information sharing, components that are highly durable and can maintain precise shapes are essential. The die-cast products from Mech Co., Ltd. meet these needs. 【Usage Scenarios】 - Procurement of components for medical device manufacturers - Information-sharing devices in medical settings - Enclosures for precision equipment 【Benefits of Implementation】 - Improved reliability of devices through high-quality components - Cost reduction and shortened delivery times - Establishment of a stable supply system

In the IT development industry, the miniaturization and high performance of products require precise components. Die-cast products are ideal for IT equipment housings and parts because they can be manufactured with high precision in complex shapes. Mech's die-cast products are designed based on customer blueprints, ensuring optimal process design and stable supply of high-quality products. [Usage Scenarios] - Information devices - Industrial equipment [Benefits of Implementation] - Improved product quality - Cost reduction - Shortened delivery times

In the system development industry, the miniaturization and high performance of products require the procurement of precise components. Especially for parts that need to be resistant to heat and vibration, as well as those that require high durability, the quality of die-cast products is crucial. Inappropriate selection of components can lead to a decline in system performance or failure. Mec Co., Ltd. has internalized all processes of die-cast product manufacturing, ensuring a stable supply of high-quality products through optimal process design. 【Usage Scenarios】 - Server racks - Communication equipment - Industrial robots 【Benefits of Implementation】 - Stable supply of high-quality components - Improved system reliability - Potential cost reduction

In the automotive parts industry, the quality of wires and cables affects the safety and performance of products. Particularly in environments exposed to vibrations and temperature changes, the durability of wires and the reliability of connections are crucial. Improper processing can lead to electrical system troubles and product failures. Fukai Manufacturing Co., Ltd. offers a wide range of processing for insulated wires, cab tires, copper wires, and aluminum wires, contributing to the improvement of automotive parts quality. 【Usage Scenarios】 - Automotive electrical components - In-vehicle harnesses - Various sensors 【Benefits of Implementation】 - Improved quality of wire processing - Enhanced reliability of electrical systems - Increased product safety

In the medical device industry, precise machining technology is required to ensure the safety and reliability of products. In particular, machining accuracy significantly affects the performance of components with fine details or complex shapes. Improper machining can lead to equipment malfunctions or risks to patients. Fukai Manufacturing Co., Ltd. offers a wide range of processing for items such as insulated wires, cabtire cables, copper wires, and aluminum wires, contributing to the improvement of medical device quality. 【Application Scenarios】 - Medical devices requiring precise wiring processing - Medical cables that demand durability and reliability - Medical devices that require miniaturization and lightweight design 【Effects of Implementation】 - Increased product reliability through high-quality processing - Response to diverse processing needs - Improvement of medical device performance and assurance of safety

In the robot frame industry, the durability and reliability of electrical wires and cables in movable parts are crucial. Wire processing that can withstand intense movements and repetitive actions is required. Wire breakage or poor contact can lead to malfunction or stoppage of the robot, potentially resulting in decreased productivity. Fukai Manufacturing Co., Ltd. offers a wide range of processing for covered wires, cab tires, copper wires, aluminum wires, and provides high-quality products tailored to customer needs. 【Usage Scenarios】 - Wiring for robot arms - Cables for mobile robots - Wiring for various sensors 【Benefits of Implementation】 - High durability - Stable operation - Increased productivity

Molds in semiconductor manufacturing are a crucial factor that influences product quality and production efficiency. High-quality wires and power equipment are essential for temperature management and precise control within the mold. Poor wire connections or unstable power supply can lead to decreased mold performance and product defects. Fukai Manufacturing Co., Ltd. utilizes processing technologies for insulated wires, cabtyre cables, copper wires, and aluminum wires to support your mold manufacturing. 【Usage Scenarios】 - Wiring for temperature sensors and heaters within the mold - Power supply to the mold control panel - Production of various electrical testing cables 【Benefits of Implementation】 - Contributes to stable operation of molds - Improves product quality - Enhances production efficiency

In quality control within the manufacturing industry, maintaining and improving product quality and reducing defective products are essential. Particularly, accurate recording and analysis of data during the manufacturing process, as well as early detection of issues, are crucial. Inadequate management can lead to a decline in product quality and customer complaints. Ultimate Project Co., Ltd. supports your quality management through the design, development, operational guidance, and program development of business systems such as production management and sales management. 【Usage Scenarios】 - Data management of the manufacturing process - Streamlining quality inspections - Investigating causes when defects occur 【Effects of Implementation】 - Improvement in quality - Cost reduction - Increased customer satisfaction

In the field of telemedicine, smooth communication between patients and healthcare professionals, as well as accurate information sharing, is essential. In particular, real-time information transmission and a highly secure system are indispensable for accurately understanding the patient's condition and providing appropriate diagnosis and treatment. Ultimate Project Co., Ltd. offers system development to support our customers' speedy and accurate operations in addressing these challenges. 【Usage Scenarios】 - Remote consultations - Online health consultations - Sharing and management of medical information 【Benefits of Implementation】 - Improvement in the quality of care - Increased convenience for patients - Enhanced operational efficiency for medical institutions

In the financial industry, rapid and accurate data analysis is essential for fraud detection. Fraud not only undermines customer trust but also leads to financial losses. Ultimate Project Co., Ltd. supports fraud detection through the development of business systems, enabling customers to operate swiftly and accurately. 【Use Cases】 - Detection of fraudulent patterns and anomalies in financial transactions - Identification of fraud risks through customer data analysis - Early detection and response to fraudulent activities 【Benefits of Implementation】 - Reduction of losses from fraudulent transactions - Increased reliability from customers - Improvement of operational efficiency

In the field of IT system development, there is always a demand for improving customer business efficiency and strengthening competitiveness. Especially in a rapidly changing business environment, it is crucial to build systems that can respond quickly and flexibly. Ultimate Project Co., Ltd. provides optimal system development to enable customers to conduct their operations swiftly and accurately. 【Usage Scenarios】 * Development of production management systems * Development of sales management systems * Development of web systems 【Effects of Implementation】 * Significant improvement in business efficiency * Accurate data management * Support for rapid decision-making

For companies aiming to streamline their manufacturing processes, the implementation of a production management system is essential for the optimization of overall business processes. By integratively managing various elements such as production planning, inventory management, and process management, it is possible to reduce waste and improve productivity. DigitWorks Co., Ltd.'s production management system provides customized solutions tailored to your company's needs, supporting efficient manufacturing. 【Usage Scenarios】 * Optimization of production planning * Efficiency in inventory management * Visualization of process management * Improvement in quality control * Cost reduction 【Effects of Implementation】 * Increased productivity * Cost reduction * Improved quality * Shortened delivery times * Enhanced customer satisfaction