ヴィサイプ List of Products and Services

I am confident in my skills. In the past, my work never stopped just from referrals. However, recently, inquiries have decreased, and the response from exhibitions has also become lukewarm. I am hearing more and more voices expressing this concern. The sales team is operating at full capacity every day. Customer interactions, preparing estimates, and coordinating with manufacturing make the day fly by. We are in a situation where we have no choice but to lower the priority of either new sales, internal follow-ups, or customer interactions. The background behind many companies saying "sales are weak" is not an individual issue but rather an organizational structural problem where information is not organized. Customer information, estimates, and transaction history are all contained within individuals, and not even the administrative staff can grasp the overall picture of the company. *For more details on the column, you can view it through the related link. Please feel free to contact us for more information.

The work in front of me is somehow managing to get done. However, that "somehow" may be at its limit. The site is supported by veteran employees nearing retirement and a few mid-level members. Amidst the exchange of paper and FAX, everyone is working to the best of their ability. But don't you feel anxious about how long this situation can continue? Orders are placed via FAX, work instructions are on paper, and communication is done through phone calls or verbally. At first glance, it seems to be functioning well in a traditional manner, but this system only works because there are "experienced people" in place. But what happens when those "experienced people" are no longer around? In that moment, the site could come to a halt, carrying the risk of confusion. *For more details on the column, please refer to the related link. Feel free to contact us for more information.

First, let's focus on the "on-site support for inquiries." Whenever voices are raised in the manufacturing site saying, "The computer isn't working!" or "The printer can't print!", it is the internal IT staff who rush to respond (i.e., help desk duties). In small and medium-sized manufacturing companies, this role is often taken on not by a specialized department, but by personnel from general affairs, production management, or development. It is the IT staff, the "unsung heroes" of the site, who handle various "troubles," including issues with business PCs, internal networks, printers, business systems, and even IoT devices. However, in recent years, due to an increase in the number of inquiries and the complexity of technology, we have begun to hear voices saying, "It's just not manageable anymore." In this article, we will clearly explain the background of how internal IT staff responsible for help desk duties are reaching their limits, and provide specific measures that management can take immediately to reduce their burden and ensure that operations do not come to a halt. *For more details on the column, please refer to the related links. Feel free to contact us for more information.

The "IT Omakase Assistant" is a support service for IT personnel in small and medium-sized manufacturing companies. It can handle a variety of business areas and levels of difficulty. Originally a group of experts in business improvement, we excel at improving and standardizing operations to better fit IT. We provide support tailored to our clients' actual situations for a wide range of issues, including business improvement, IT development and implementation support, help desk services, IT infrastructure support, and security measures. 【Supported Services】 ■ General IT Consultation - Help desk (consultation on software, PCs, smartphones, etc.), - Security, IT tools, marketing using IT, AI utilization consultation, etc. ■ IT Implementation and Operation from the Company’s Perspective - Selection, implementation, and operation of software (such as SaaS services), RPA, and groupware - Building security frameworks and creating manuals, etc. ■ Business Improvement for IT Integration - Simplification and standardization of production management and process management - Establishing systems for sales management and cost management - Quality improvement and development of quality control methods - Setting manufacturing KPIs (management indicators), etc. *For more details, please download the PDF or feel free to contact us.