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テカンジャパン

EstablishmentEstablished Tekan Japan in April 1992.
number of employees50
addressKanagawa/Kawasaki-shi, Saiwai-ku/580-16 Horikawacho, Kawasaki Tech Center
phone044-556-7311
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last updated:Mar 11, 2025
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テカンジャパン List of Products and Services

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Customer support Customer support
NGS library preparation related products NGS library preparation related products
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Product Guide (Comprehensive Catalog) Product Guide (Comprehensive Catalog)
Fluent Laboratory Automation Solutions Fluent Laboratory Automation Solutions
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Customer support

Tecan Japan Technical Service Inquiries and Repair Requests ↓ ◎ Inquiries via Email: Helpdesk-jp@tecan.com *Please specify the model name and serial number of the main unit. ◎ Customer Support Inquiry Form *Account creation is required for first-time users. ◎ Inquiries by Phone Toll-Free: 0120-999-357 (Free call service) *Available from mobile phones and PHS as well. TEL: 044-556-7338 FAX: 044-556-7312 Business Hours: Monday to Friday 9:00 AM - 5:00 PM *Excluding lunch breaks, holidays, and year-end/New Year holidays.

Notice of End of Support for Infinite M1000PRO

The plate reader Infinite M1000PRO will end parts supply and support by the end of July 2024.

The product was discontinued in July 2017, and after 7 years, we will also end parts supply and support by the end of July 2024. We apologize for the inconvenience this may cause to our customers and appreciate your understanding. The successor model is the Spark. Please feel free to contact us if you need assistance.

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Notice of the end of support for Infinite F500

The plate reader Infinite F500 will end parts supply and support by the end of December 2023.

The product was discontinued in December 2016, and we will also end parts supply and support by the end of December 2023, seven years later. We apologize for the inconvenience this may cause to our customers and appreciate your understanding. The successor model is the Spark. Please feel free to contact us if you have any inquiries.

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Notice of the end of support for Infinite 200 & M1000

This is an important announcement regarding our products. Both products have been discontinued, and the supply of parts and support has also ended.

Due to the suspension of supply for repair parts, it is extremely difficult to provide stable support. We sincerely apologize for the inconvenience caused to our long-time customers and kindly ask for your understanding.

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Notice of discontinuation of sales of Tecan's microplates.

The handling of all microplate products will be discontinued.

We informed you in 2021 about the discontinuation of some products, and now we would like to announce that the handling of all our microplate products will come to an end. We sincerely apologize for any inconvenience this may cause regarding the discontinuation of sales. We kindly ask for your understanding in this matter.

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Notice of change in packaging and price for 100mL sterilization reagent trough.

The Tecan sterilization reagent trough 100mL (product number 10613048) will have changes in packaging and suggested retail price.

With the new individual packaging method, it is possible to maintain a longer shelf life in better sterilization conditions. The quality and performance of the trough itself are the same as the conventional products. There are no changes to the design, composition, or sterilization method. Additionally, due to the impact of the COVID-19 pandemic, the costs of raw materials such as plastics have risen, leading to an unavoidable increase in the cost of the new packaging, which necessitates a revision of product prices. The new prices will be applied to orders received from July 1, 2021. We appreciate your understanding in this matter.

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Notice of Material Change for Tecan Disposable Tip Trays

Starting from the production in February 2021, the trays for Tecan disposable tips will be changed from polycarbonate to polystyrene.

The polycarbonate resin used as the raw material for disposable chips is currently in a situation of excessive demand, and in order to avoid manufacturing delays and other issues arising from this, we are implementing this measure. *The change is only in the material of the tray, and the material of the disposable chips remains the same as before. The dimensions, functions, and performance of the polystyrene trays are also equivalent to the conventional products.

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Tecan Support Information: How to Install Filters on Plate Readers

I will explain the method and precautions for attaching the filter of the plate reader clearly with illustrations.

Filter Installation Method ● Sunrise, Sunrise R Series ● Infinite 200/200 PRO ● Infinite F500 Please download and view the filter installation method for each device.

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Disposable tips for Tecan pipetting devices

Tecan's disposable tips for maintaining high reliability in dispensing performance.

Comprehensive Catalog of Disposable Tips for Freedom EVO Dispensing Devices Compatible with Liquid Handling Arm (LiHa/Air LiHa) and Multi-Channel Arm (MCA96/MCA384)

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  • 大型品の切削や低コストな複合加工に。ロボットシステムの資料進呈

    大型品の切削や低コストな複合加工に。ロボットシステムの資料進呈

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